Hotels near Cours d'Estienne d'Orves, Marseille

Value for money was great. The room was very clean and kitchenette was complete. But the refrigerator wasn’t working at all…so we couldn’t keep anything cold. Air-conditioning was very effective and quiet. Location was not great, but good — it was super near Gare Saint-Charles, but around a 10-15min walk to the Old Port. Nevertheless, I would recommend this aparthotel.

Although our stay was fine, we had a very bad experience. My brother-in-law forgot his tablet in his room. He had left it on the floor near the wall and in the morning upon drawing the curtains open the tablet was hidden behind so he didn't see it. Arriving in our next hotel destination (Villeneuve-Loubet) he realized the tablet was left in Toyoko-Inn. He immediately called the hotel and the security guy told him no tablet was found. He went to personally check the room that happened to be empty as no guest was in that room that night. He then told my brother-in-law he didn't find anything. We called the hotel again the following day and we got the same answer. We sent an e-mail to the hotel manager only to get the same answer. Since there was no other guest in that room it seems that only people from the hotel entered it. We can not believe a tablet can vanish without a human intervention so we suspect that somebody from the hotel found it but didn't deliver it to the reception. This matter ruined the remaining days of our vacation and left a bitter taste in our mouths. I sent a complaint to the Tourism Office in M****illes but they couldn't answer me as they are on public holidays! So, if you stay in that hotel double and triple check your room before you leave because if something valuable is forgotten it's more than certain it won't be recovered or compensated.

The hotel is in a good location. Very near to the centre. The room extremely clean and the hotel in general. The staff very friendly. We could have our breakfast outide. There is a huge place outside to sit enjoy a drink or a meal. As we we’re coming to town we saw lots of rubbish in several parts of the town in Marseille. I didn’t like that…. But the hotel was a great choice.

Went for a long weekend to see the city and it’s history, really enjoyed our time, 3 days was plenty to see everything. The hotel was in a fantastic location, right near the Metro. Everyone was friendly in the hotel, and spoke English very well which was useful as our French isn’t great. Couldn’t have asked for anything more, also the deposit was paid back straight away on the same day in full. Highly recommend.

What makes this place special are the people. Yes, it is modern, tastefully designed and immaculate with great access to public transport and a couple of local treasures, the front desk with Tata, Tania and Sujata, complete with broad smiles and great local knowledge are a compliment to manager Emmanuel and Mr Fixit, Julian.

Nice aparthotel in a good location in Marseille

My partner and I are staying in this hotel tonight (17Sep) The good. New hotel, feels clean and fresh. Nice airy lobby / reception area. Small pool but clean and inviting. Really friendly staff, I’ve asked for slippers and bucket of ice, delivered to our room within minutes with a smile. Thank you🌸 Underground car park, very convenient, but expensive. Bad: Our room ( no 814) has a very strange layout. The bathroom is “split” in half. Toilet is located separately by the door and the other “part of the bathroom” sink and shower is located on the other side of the room. Separate toilet has NO sink, so every time we use toilet we have to walk to the other side of the room to wash hands - unpractical, illogical and dead annoying. Very limited room service menu, very few dishes, no wine, no champi. The area - really dirty, rubbish on the street, noise from nearby apartment blocks. All in all - okay’ish for 1-2 nights not longer.

Fairly well-equipped studios, family swimming pool, correct set... but it depends on the rooms... so beware! Especially since we take a deposit of 300 euros (even if you only stay one night) WITHOUT an incoming or outgoing inventory. Declare therefore upon your arrival any imperfection at the reception so that you can recover your deposit. We also don't like the group of cleaning staff who, in the morning, carry on a conversation, chatter in the corridors and clutter them. The cleaning trolleys we accept of course, but when you see the cleanliness of certain rooms, you understand that it was more interesting to chat than to pass the broom.

The hotel itself was ok. And the breakfast spread was quite nice. But a couple of problems: when we got to the room there was no toilet paper (or facial tissues). We picked some TP up from the front desk. Then when we went out, we put the “do not disturb” sign out. They came in anyway and remade the bed, but still didn’t bring any facial tissues. But the worst thing is we scheduled a shuttle to the nearby Vitrolles train station for 8:40. The train on Sat comes once an hour, so should have been plenty of time to catch the 9am train. Well the shuttle didn’t show up until about 8:54, and we missed the train. Tue annoying thing is I asked the front desk lady when the shuttle would arrive and she told me two minutes. If it had really been two minutes we would have made it. Or if she told me it would be late we could have walked (it’s like a 10- minute walk). Instead I’m sitting here waiting for an hour for the next train, so I figured I would write a review with all this extra time…