Moxy Birmingham NEC

# A Terrible Stay at the Marston Green Moxy Hotel My experience at the Marston Green Moxy Hotel in Birmingham has been nothing short of a nightmare. The booking process was confusing from the start. I could only book for two days initially, and then had to re - book for an additional day when my initial stay was almost up. It was even possible to book another day in the middle of the night. This kind of booking rule is really bizarre. The check - in process was even more ridiculous. I clearly had a "pay - after - stay" voucher, but an Indian - American lady at the front desk insisted that I pay first. After a long wait, she finally gave me the room card. In the evening, when I came back from my business, I found that the door wouldn't open. The staff at the front desk not only didn't reflect on their own problems but also looked at me with obvious contempt and distrust, suspecting that I couldn't pay because of a failed deduction. Communicating with them was extremely difficult. It took nearly half an hour from contacting Ctrip customer service to getting through to the hotel. Then there was a long period of coordination. Under the guidance of Ctrip's domestic customer service, they finally learned how to deduct the payment. The hotel's service is full of loopholes. The front - desk staff have varying levels of professional ability, with bad attitudes and a lack of professionalism. When problems arise, they only blame the guests instead of reflecting on themselves. Such poor service completely betrays the trust of guests and greatly damages the hotel's image. I hope the hotel can face these problems seriously, strengthen staff training and management, or it will lose customers sooner or later!

I stayed at the Moxy Hotel for one night on 17th December. The hotel is clean, modern, and has everything you need. I loved the check-in at the bar and the great location. The downside was the distance to the car park, which requires a long walk. Our room was on the first floor, and there was scaffolding and renovation work outside. The workers started around 9:00 am, and the noise (talking, laughing, drilling) woke us up and cut our sleep short by about two hours. We ended up leaving earlier than planned. Advice: if you plan to sleep in, avoid rooms with scaffolding or renovations outside, as you will be woken up early by the workers.

Very nice family room, very spacious and comfortable. Just what we needed after the day from hell and dealing with a cancelled flight.

Really close from the train station if you go through NEC. The team were super friendly and the room was clean. Definitely will stay here again if we come to Birmingham.

Issue with TV remote resolved quickly. Staff all really friendly and helpful

Great location for people who is exhibiting in the Birmingham NEC center,room has spectacular lake view and clear path to the center entrance.