Guest User
October 27, 2024
The hotel cleaning staff took my bath towel away... I called the front desk and they said they would call me back but they didn't. The next day when I checked out, I told the front desk again and they said they would look for it and send me an email whether they found it or not and send it back to me after they found it, but I didn't receive the email and there was no follow-up and it's still unresolved. My bath towel has a pattern and their hotel's bath towels don't have any patterns. I can understand that they are all white bath towels and it's inevitable that they would make a mistake, but wouldn't it be strange to have an extra bath towel? And I was also very upset that they didn't handle the problem properly at all later.
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