Quest Mascot Reviews

Clean. Friendly service. Nothing in the way of amenities apart from a vending machine. Nice comfortable king bed. I would stay again.

It is a good hotel, with basic facilities for a short stay, it is very close to the airport, you can even walk there

Best cooking facilities Good view facing airport Quiet and clean High recommended...and freedom in out

my room was right next to the room that has a WET PAINT sign on the door, the smell of the painting has been killing me all night. I can not sleep at all. Spent the whole night walking on the street. The air quality is definitely unhealthy. It literally damage my breathe system.The hotel WERE NOT SUPPOSED TO GIVE THAT ROOM IN THAT CONDITION TO ANYONE. it's illegal and againest the fair trade law. I will check my body and proceed legal actions if necessary

nice bed & bedding , construction planned during my stay which I don't recall being advised by hotel or trip.com at time of booking ?

The staff were very helpful and friendly. Walking distance to the shops and plenty of food places or the pub for a cheap meal. Although it was being renovated it was no problem.

Clean room and comfy bed. Highly recommended to stay near airport or for transit

Very spacious room. Reasonably clean. Our most major complaints are the bathroom situation. To access a shower you need to literally climb over a very steep access into a bath, (higher than an overage bath depth.) To make matters worse the panel of glass which stops the water from spilling out onto the floor is located too far into the access area of the bath making access difficult to get in. Also, whilst there is a handle on the wall at the end of the bath where you get in, there is no other handles to steady yourself, there was NO NON SLIP BATH MAT which meant I almost slipped trying to get into the shower area. The end of the bath where the access to get in is at the curved end of the bath therefore you cannot put your foot into the bath flat on the surface. In the end I did not have a shower and neither did my husband. Very dangerous situation especially for elderly people. The other major and dreadful situation is the access and exit to the basement car parking area. I have a RAV4 Hybrid. Access to get in was not too bad, however trying to maneuver the vehicle to exit was almost impossible, if it was not for another person in the car parking area, guiding me out I would never have been able to get out without damaging my vehicle. This was a very stressful exercise. I was also originally quote $35 for parking and upon arrival was asked to pay $40, which I explained was not what I was quoted, I was then only charged $35. The milk for Coffee was left out of the fridge and when we made a coffee it was clearly OFF. Reception gave me new milk. Rang reception from the room to talk about the milk. Rang 3 times in a space of 10 min with no answer, so I had to go downstairs to reception. I would NEVER book this Quest Hotel again for the above major reasons.

Room was filthy and dirty. Bed sheets and blanket were little dirty, room was smelly. It was quite expensive for one night and dirty and filthy for what I paid for. Receptionist kept on ringing from 8:45am to let me know my check out time was at 10. I informed him I was well aware of the check out. One their staff came to my door and kept on knocking while I was in the shower, when I finally opened the door, she walked way saying “sorry”.

Exhaust vent in bathroom falling out of the ceiling, someone tried to duck tape it but failed and was hanging. The fridge was nice and cold but was dirty. The service from staff was 11/10, very nice and helpful.

Friendly front office staffs, always helpful. We look forward for our next stay.

Nice place. Wish they had room slippers though. View wasnt that great. It was just a carpark but spacious room. Bed was a bit stiff

Booked as a stay for my daughter. She found the accommodation great while waiting to collect us from Sydney international airport.

Loved our stay. Highly recommend