Tru by Hilton Mason Kings Island

Dirty hotel that you see as soon as you walk in. Carpets in hallways had visible dirt all over them and the entire place smelled like mildew. Rooms were just as bad. Smelled musty, floor was dirty and beds were uncomfortable. Cannot believe this is a Hilton property. Will not stay here again and if this is indicative of Tru - won’t stay with this brand again either.

Worst Hilton I have ever stayed at. Smells like mildew, water on the floor under the air conditioning unit, large fan in hallway usually used for water issues, no closet in the room. Soap is empty in both sink area and shower and no one to correct it. Have to bring empty containers to front desk where clerk is irritated by being bothered. Surely won’t trust the breakfast. Doesn’t seem like a Hilton at all.

AC did not work well. Room stayed 75 degrees all night. Walls and ceiling were in bad condition. Finger nails in the bed frame.

The room was a bit smaller than you usually see, but the bathroom was spacious and the eco-conscious shampoo/conditioner smelled fantastic! The workout facilities were better than I expected and they had ice and water fountains in high traffic areas, which other hotels should take note of. The highlight was the complementary breakfast, which was extensive. My only regret was not bringing my own pillow, as the ones provided were flat and undesirable. Will stay again!

The location was very close to Kings Island. The breakfast in the morning had a nice selection. The staff was helpful. We had to have our room moved twice upon check in due to dirty conditions of the rooms given to us, which was disappointing. The staff was accommodating, but we will likely not stay again.

Walked into the hotel and immediately smelled a musty odor but thought it was because it was hot outside, but I was wrong. The front desk personnel was unfriendly and was hard to understand. First room we were in the shower door was hanging off the hinges and the bathroom door didn’t close. Second room, if you kept the air on 65 you didn’t get covered in dripping condensation from the ceiling. If the air stopped, condensation formed on the mirrors and doorways. Kicker and final straw, zero hot water when we showered. Save yourself from the wet dog smell and avoid this hotel at all costs.

Bathroom not cleaned well, front desk staff did not explain charges well and seemed bothered that they had to get up to come help, breakfast on Thurs morning was not refilled quickly, food for purchase is too close to breakfast bar...confusing, 2nd floor had a stong burning wire smell by stairwell/ice maker

Clean room nice staff breakfast was fantastic. Also the manager is super awesome and has a great sense of humor 😉😉

The rooms look like glorified dorm rooms with uncomfortable mattresses, cheap, frayed linens and affordable furniture (including the worst dorm desk I have ever seen. This is not what I expected from a Hilton branded property. It was expensive to at insult to injury.