Hotels near Parque infantil, Matosinhos

Booked for a week long stay in this hotel, & was disappointed on arrival. Receptionist was rude, the room was completely visible from the street with no privacy curtains, so we could either keep the blackout curtains completely closed or have absolutely no privacy from a very busy intersection. Also, the toilet seat, bathroom door & air conditioning were all broken or faulty. We didn’t make a fuss because we were planning to spend our days out & at the beach, which is 10 min walk away. But we then had a family emergency back home & had to cut our trip short, & rearrange our flights urgently. We asked about getting a partial refund for the days we couldn’t stay, offering to pay a cancellation fee, as we were trying to pay for last minute flights home. The receptionist was INCREDIBLY rude & dismissive. He not only refused to help, but told us to “go away” for a few hours, saying he would call management but refused to do so on the spot, for no reason. We told him we were in a hurry trying to arrange flights home & he simply shrugged, annoyed. He didn’t try to call anyone or suggest he couldn’t at that time, he was simply refusing to & told us to go away for a few hours, when we were trying to make urgent arrangements. I called Urban Hotel offices seven times with no response, emailed about the situation & got no assistance, no refund, no credit, no basic help. An utterly subpar hotel, but the lack of politeness, basic respect & compassion was appalling. Would advise against staying here.

I stayed here with 2 friends last week for 5 nights in a triple room. Word of warning for anyone considering a triple room - there's minimal privacy! Whilst the breakfast options are good, it can get hectic in the breakfast room. One morning, both coffee machines broke which means we had to leave the hotel to get coffee which isn't ideal. On this morning, it seems the hotel was short staffed as there was no cutlery or plates, cups, etc. We had to write this morning off and seek breakfast elsewhere, too. The young man who works the night shift seems to dislike his job, a lot. We encountered him a few times. I tried to make conversation with him on two occasions - he simply was not bothered to attempt to engage. We also got stuck in the elevator one morning. It took approx 5 minutes for a staff member to help us despite pressing the call bell three times. They powered down the elevator (to be left in complete darkness!) and once the door opened, they told us that ”this sometimes happens”. Completely unacceptable. We did meet one lovely staff member who worked at the bar. He was so courteous and helpful and always took time to chat. He's the reason this review is 3 stars as opposed to 2.

Soy una usuaria habitual de esta cadena y sin lugar a dudas es el mejor de todos los que he visitado. Diría más esta al mismo nivel o superior al de otras cadenas como AC, EXE o NOVOTEL que aparentemente pertenecen a un rango superior Quiero destacar la amabilidad del personal, la limpieza y estado de las habitaciones y en general el resto del hotel Superó con mucho mis espectativas

We just came back from a 4 night stay. We highly recommend this hotel. The staff was amazing (Miguel and Gabriel) were especially helpful upon check in and other occasions. It was easy to use public transportation (close-by). The beach is right down the street. Many good restaurants within walking distance. Grocery Store next door. Bar Staff were amazing. Air Conditioning was nice and cold. Rooms were clean, beds were super comfortable. Highly recommended!

The hotel is very comfortable and comfortable. The indoor hall is contemporary with a bar where you can take cocktails. The staff have informed us well about the restaurants around. We had a room next to the city, so calmly despite the restaurants in this street. The hotel is located 5 minutes from the beach. And the metro is not very far too to make a excursion in Porto. Beautiful indoor swimming pool heated. We enjoyed our stay.

We got very cozy house with own bathroom and it was really good. You get everything you need there. Good equiped kithcen area, indoor dinner place and outdoor terrace, bathroom is also good for this type of accomodation. Pool was already open in May, but it was a little bit cold for it, but it looks nice. Cozy territory makes you feel in a forest. We stayed there for night on our Camino Way, but I wish I could stay there for longer.