Hotels near The Water Pavilion, Matosinhos

A well situated hotel on a traffic circle, with a very large dirt parking lot on the next street, just past the Burger King. The rooms are spacious, the beds comfortable, and the breakfast very varied, in small servings. The bathrooms are old fashioned and the stock of towels reduced to a minimum. The staff is not very experienced - when guests arrive at 2:30 am they let them have loud conversations in the lobby, that wakes up people sleeping on the 2nd floor, and even worse, they put them in rooms adjoining those already occupied. The hotel has 9 floors and was almost empty, but they don't even have the attention to install these customers on another floor or at least leave a break room, so we only went back to sleep after 3 am. The walls are thin and the conversation could be heard perfectly. Another sample of inexperience: the receptionist who went to see why our TV had ”no signal” suggested that the maintenance could deal with the problem (a broken cable) the next day, and looked like he had heard a bright idea when I suggested he go to an unoccupied room to get an identical cable, which he happily did.

We just came back from a 4 night stay. We highly recommend this hotel. The staff was amazing (Miguel and Gabriel) were especially helpful upon check in and other occasions. It was easy to use public transportation (close-by). The beach is right down the street. Many good restaurants within walking distance. Grocery Store next door. Bar Staff were amazing. Air Conditioning was nice and cold. Rooms were clean, beds were super comfortable. Highly recommended!

I stayed here with 2 friends last week for 5 nights in a triple room. Word of warning for anyone considering a triple room - there's minimal privacy! Whilst the breakfast options are good, it can get hectic in the breakfast room. One morning, both coffee machines broke which means we had to leave the hotel to get coffee which isn't ideal. On this morning, it seems the hotel was short staffed as there was no cutlery or plates, cups, etc. We had to write this morning off and seek breakfast elsewhere, too. The young man who works the night shift seems to dislike his job, a lot. We encountered him a few times. I tried to make conversation with him on two occasions - he simply was not bothered to attempt to engage. We also got stuck in the elevator one morning. It took approx 5 minutes for a staff member to help us despite pressing the call bell three times. They powered down the elevator (to be left in complete darkness!) and once the door opened, they told us that ”this sometimes happens”. Completely unacceptable. We did meet one lovely staff member who worked at the bar. He was so courteous and helpful and always took time to chat. He's the reason this review is 3 stars as opposed to 2.

The hotel is very comfortable and comfortable. The indoor hall is contemporary with a bar where you can take cocktails. The staff have informed us well about the restaurants around. We had a room next to the city, so calmly despite the restaurants in this street. The hotel is located 5 minutes from the beach. And the metro is not very far too to make a excursion in Porto. Beautiful indoor swimming pool heated. We enjoyed our stay.

Soy una usuaria habitual de esta cadena y sin lugar a dudas es el mejor de todos los que he visitado. Diría más esta al mismo nivel o superior al de otras cadenas como AC, EXE o NOVOTEL que aparentemente pertenecen a un rango superior Quiero destacar la amabilidad del personal, la limpieza y estado de las habitaciones y en general el resto del hotel Superó con mucho mis espectativas