Holiday Inn Chicago Matteson Conf Ctr Guest Reviews
3.5/5
109 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.7
Amenities3.6
Service3.3
Cleanliness3.4
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All reviews(109)
Positive reviews(11)
Guest User
Standard Two Queen Room
Stayed in 2024 年 11 月
Solo travelers
1 review
3.5/5
Posted on 2024 年 12 月 2 日
Bad customer service. The room didn’t have stock towels. I had to go to the front desk to get extra towels. The Front Desk employee ( Ashley) could’ve been more pleasant with explaining the non corporate card policy. Corporate Holiday Inns has more card options. I had to use my business card to cover the refundable deposit and then got into the room and there were only a few towels. I can feel a difference in environment and service with new leadership. I had maintenance issue and the cleaning service work in the afternoon which is an inconvenience if there is an emergency in the morning. I recommend better service and emergency on call services for maintenance issues. I had better experiences at this location in the past and wonderful stays at other locations. This incident was worth sharing some much needed feedback.
Guest User
Mobil Access Standard King Room with Tub
Stayed in 2023 年 7 月
Travel with friends
4 review
3.2/5
Posted on 2023 年 7 月 14 日
Good for one or 2 nights
Guest User
Room Selected at Check-In
Stayed in 2022 年 5 月
Family
1 review
3.7/5
Posted on 2022 年 5 月 23 日
Staff here is excellent, but the amenities listed are not what they promote.
Guest User
Standard Room
Stayed in 2021 年 10 月
Business travelers
5 review
4.0/5
Very Good
Posted on 2022 年 2 月 1 日
Rough neighborhood but great hotel
yuxz339
Standard King Room
Stayed in 2023 年 5 月
Business travelers
17 review
5.0/5
Outstanding
Posted on 2023 年 5 月 14 日
It's surprisingly good. The location is in the south of Chicago. You can check in quickly without having to worry about traffic jams in the city from down state. The hotel has a quiet and safe environment. The front desk is very friendly. The room facilities are new and quiet. It's better than The usual holiday inn express feels more upscale.