Hotels near Windsor Square, Matthews

Facilities were clean on our last stay practicing social distancing and providing hand sanitizer throughout for travelers to keep their hands clean at all times. The location was very convenient to shopping and eating for late night arrivals . I would recommend the location to other travelers. The food was the best it could be with the presence of Covid

The hotel is generally good, the location is excellent, the facilities are complete, the free upgrade with kitchen family room, there is a chance to stay.

We found this hotel very nice with reasonable rates. Bob P at the front desk was very pleasant and welcoming, thanking us for using our Marriott/Bonvoy membership more than once. We even got a little treat box. We had a king room with couch, fridge, microwave and coffee maker. Everything was very clean and comfortable. Breakfast was mostly grab and go, but there was also a waffle maker. The fruit was not the freshest. The premade egg and sausage patties were convenient for making a biscuit sandwich. We would stay here again.

嶄新的酒店，設施很新，很整潔。旁邊有餐館、超市，很方便。酒店前台邊上的小超市有方便麪賣，點贊！

My husband and I stayed at this property on April 12, 2022. This was not our first stay here. During this stay and the prior stay, we arrived at the hotel and stood at the desk for a very long time. We had to walk around searching for someone to check us in. There was no one there to monitor the entrance. When I asked the General Manager, Jafad Mwamburi about it he responded by saying it is difficult to find people to work and that the clerk was probably tending to something else. Anyone could have walked into that hotel unnoticed and made their way around to whatever they pleased while there. The next morning we found that our vehicle had been broken into and a window in our vehicle was smashed. We had various items stolen. We filed a police report. The front desk clerk took detailed information from us as if they were going to file an insurance claim through the hotel. That was never done. In my opinion, it was an attempt to keep us outdoors so other guests at breakfast would not hear about our experience. I was told by a hotel employee that the general manager wasn’t around. I read another review here where the guest also got the general manager not available spiel. She had her vehicle broken into as well. A few days after we departed a female employee called me. She relayed that they were sorry and they understood the situation. She told me this has happened before at this property. They were offering to put 60,000 points into our account. I was not interested in their points. The morning we departed we noticed a “dummy” police car parked in front. Obviously, that didn’t work too well as a deterrent for their ongoing problem. I was told by Mike Miller in franchise management that he's aware of the car. He paid for it. In my opinion, if it's that bad of a problem you need to warn guests and hire security. I made many phone calls to inquire about the insurance claim. I was constantly getting shuffled around and ignored. Their way of handling this was to delay and deflect. It appears to me that they don’t take guest safety and security seriously. Even if you don’t have items stolen, you don’t want your window broken and glove box rifled through. It was very difficult to find someone to replace the glass the same day. We had an insurance deductible for the window and felt violated. We were delayed many hours. My insurance company is now on them to file a claim. I have received reimbursement for my items through my homeowner’s insurance company. I am writing this review so that guests can make an informed decision as to whether or not they want to sacrifice their potential safety to save a few bucks booking this property. There is a reason why this franchise property is cheaper than others. If you read the responses from the General Manager on other complaints here, you will read a sympathetic and apologetic comment. That is not the response you get when dealing with him and other franchise management as a crime victim at their prop

My three girlfriends and I stayed here at the Holiday Inn Express this past weekend for a girls getaway. The hotel was easy to find and in a great location near many restaurants and stores, especially the Walmart across the highway in case you need last minute items. The hotel was spotless upon arrival. Brooke, the front desk clerk, was so warm, welcoming and helpful. Our room was spacious and spotless as well. It was a great size to house four adults comfortably. The bathroom was spacious and wonderful water pressure in the shower (my favorite). I also loved that the bathroom had ”Dove” products (another favorite). Our beds and pillows were super comfortable. We have no complaints whatsoever. Housekeeping was prompt with providing additional linen. We did not get a chance to try their breakfast, however, it did smell great when we were leaving. I would definitely recommend and stay here the next time we are in Monroe for sure!

Great hotel it’s brand new hotel so all the rooms are clean and it looks like 4 stars hotel I recommend