Avaloney
April 7, 2024
I booked dinner in the restaurant on Saturday 6th April or myself and two friends who live locally. I previously lived locally but have been out of the area for many years, so was back for a visit. My cajun crepe was lovely and one friends red thai curry was also nice. However, my other friend had the burrito bowl which she was unable to finish as it was way too hot. She said she is used to spicy food but this was far far too hot. One of the staff approached us early on while we were eating and we said it was all fine, as my friend was not feeling confident about complaining. She ate less than half her meal. My other friend said to the waitress that it was unfair she was unable to finish it and she called her manager over. Her customer service was shocking, she was passive aggressive and it was, in my opinion, not handled professionally. She insisted it was served to other people and nobody had said it was too hot. She insisted we were complaining for no reason. Our total bill was 96 pounds. We intended to stay for more drinks but left because of the attitude and confrontational aporoach taken towards us. We were polite in trying to put across our point. This lady then stropped about and told us to pay at reception. Not happy, and spoiled our reunion night!