Guest User
April 2, 2023
Mortifying lack of basic maintenance. If that sentence is the only part of this review that you read, that'll be enough, but if you want details, keep reading. I gave this hotel a 1 star rating because the site doesn't allow the option of zero star ratings. If the shuttle driver who picked us up at the airport wasn't enough of a sign that the hotel experience was going to be a terrible one, the hotel itself solidified it's own horribleness. First things first though. The party I was with had just landed at the Kansas city airport after a 4 hour flight from Cancun, Mexico. The shuttle driver, who stank like a massive ashtray, arrived promptly enough but then opened the back doors of the van, stepped back with his hands on his hips and stared at us and our luggage. It became clear after awhile that he wasn't going to help, so it was up to us to load our own luggage into the back of the van. He then drove us to the hotel without putting on his own seatbelt which forced us to listen to the van beep very loudly for the whole duration of the drive, which of course the driver completely ignored and refused to comply with. The hotel parking lot had massive potholes, and I do mean massive. I'm talking about randomly shaped canyons in the asphault ranging from 6 square feet to over 30 square feet. During the excessively lengthy check-in (roughly 30 minutes) I was able to notice the shocking lack of maintenance that existed in just the lobby alone. The main light fixture hanging from the lobby ceiling had roughly 20 lightbulbs in it and 4 or 5 of them needed to be changed because they kept flickering on and off. There were shelves holding decorative trinkets, slightly below eye level, that had such a heavy coating of dust that you could see where people had plowed whole valleys into it with their fingertips. Also in the lobby was the only vending machine in the entire building, and it was out of order. The last, and most major thing I noticed in the lobby was the framed safety and health inspection certification, which expired 4 months prior. When we finally stepped out of the elevator onto the floor where our rooms were located, there was caution tape strewn about on the floor and stretched out along the length of the base of one wall. Also, the previously mentioned lightbulb issue continued in earnest. There were probably 20 doors on each side of the full length of the hallway and each one had a light fixture. Roughly a third of them kept flickering on and off randomly, creating a bit of a ******* house vibe. Once we got into our rooms, the experience didn't improve. In my wife's and my room, there were several lamps that would not turn on. There were residue trails from some previous overflowing running down the front of our toilet. In another room within our group the TV didn't work. And in even another room from our group there were no bathroom hygiene essentials so they were unable to take a shower. Avoid this hotel.