Quality Suites Kansas City International Airport

The first problem is that it was falsely advertised on the web site. The pictures on the web site showed a much nicer hotel than what we got. The room was dirty, and when we complained to the front desk, they did nothing about it. We would not stay there again. As well as we will most likely use a different booking service next time.

I stayed here for 4 nights and was surprised when housekeeping never entered my room a single time to even empty my over-flowing trash cans. I know this is a budget hotel but please! I’m never a picky customer but this oversight was something so basic!

We booked a room here because it is so close to the KCI and the rates were so reasonable. The two room suite was very clean and was fine for our one day stay. The bed was comfy and we had lots of space to relax in front room with the sofa n chair. Well worth the money.

Price is right and location convenient. Clean enough, but receptionist forgot to record my wakeup call request. I was concerned because my room phone didn't function to contact the front desk, and he assured me that the desk would be able to send me the wakeup call. Kind of important! Very nice shuttle driver helped out.

We arrived late around midnight for a 2 night stay. When we opened the door to our room the damp mildew smell was very strong but we were exhausted and decided to tough it out. Went into the bathroom and there were several dead bugs on the floor. At least ten. My husband disposed of them. In the morning, we told the desk and asked that our room be thoroughly cleaned. When we got back, the room did not appear to have been cleaned as the bed was not made. Asked at the desk and he told me the work sheet said that housekeeping had vacuumed. Never once did he apologize for the bugs or the trouble. Never again.

This place is run down and filthy. There were cockroaches and egg sacks in the bathroom. inch long centipedes on the floor. Avoid this property like the plague. The room smelled to high heaven. It is in disrepair

Booked a night along with my sister and her husband. My husband and I go to our room, and discover a toilet absolutely FILLED with poop!!! My sisters room also had a dirty bathroom with hair and tampon tube on floor. Guy behind the desk was nice and polite, but we couldn't get refunded so we both got different room. New room was cleaner, but could tell some things weren't cleaned(floor not vaccumed, soap dish not cleaned) so it just felt gross staying there after all we saw. My sister reported that their new room didn't have a lock. Better to sleep in your vehicle than this place

Mortifying lack of basic maintenance. If that sentence is the only part of this review that you read, that'll be enough, but if you want details, keep reading. I gave this hotel a 1 star rating because the site doesn't allow the option of zero star ratings. If the shuttle driver who picked us up at the airport wasn't enough of a sign that the hotel experience was going to be a terrible one, the hotel itself solidified it's own horribleness. First things first though. The party I was with had just landed at the Kansas city airport after a 4 hour flight from Cancun, Mexico. The shuttle driver, who stank like a massive ashtray, arrived promptly enough but then opened the back doors of the van, stepped back with his hands on his hips and stared at us and our luggage. It became clear after awhile that he wasn't going to help, so it was up to us to load our own luggage into the back of the van. He then drove us to the hotel without putting on his own seatbelt which forced us to listen to the van beep very loudly for the whole duration of the drive, which of course the driver completely ignored and refused to comply with. The hotel parking lot had massive potholes, and I do mean massive. I'm talking about randomly shaped canyons in the asphault ranging from 6 square feet to over 30 square feet. During the excessively lengthy check-in (roughly 30 minutes) I was able to notice the shocking lack of maintenance that existed in just the lobby alone. The main light fixture hanging from the lobby ceiling had roughly 20 lightbulbs in it and 4 or 5 of them needed to be changed because they kept flickering on and off. There were shelves holding decorative trinkets, slightly below eye level, that had such a heavy coating of dust that you could see where people had plowed whole valleys into it with their fingertips. Also in the lobby was the only vending machine in the entire building, and it was out of order. The last, and most major thing I noticed in the lobby was the framed safety and health inspection certification, which expired 4 months prior. When we finally stepped out of the elevator onto the floor where our rooms were located, there was caution tape strewn about on the floor and stretched out along the length of the base of one wall. Also, the previously mentioned lightbulb issue continued in earnest. There were probably 20 doors on each side of the full length of the hallway and each one had a light fixture. Roughly a third of them kept flickering on and off randomly, creating a bit of a ******* house vibe. Once we got into our rooms, the experience didn't improve. In my wife's and my room, there were several lamps that would not turn on. There were residue trails from some previous overflowing running down the front of our toilet. In another room within our group the TV didn't work. And in even another room from our group there were no bathroom hygiene essentials so they were unable to take a shower. Avoid this hotel.