Malecon de Mazatlan | 12.46km from Campo de Girasoles Palmillas
With a stay at Varali Grand Hotel in Mazatlán, you'll be in the entertainment district, steps from The Mazatlan Malecón and a 3-minute drive from Mazatlán Aquarium. This hotel is 3.2 mi (5.1 km) from Plaza Machado and 3.5 mi (5.6 km) from Olas Altas Beach.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a communal living room, and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of Varali Grand Hotel, or stop in at the snack bar/deli. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 12:30 PM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free valet parking is available onsite.
Stay in one of 150 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as safes and irons/ironing boards.
2023.01.31
Stayed 5 nights. The hotel is modern, about a year old, has a good location in the Zona Dorada. In front of the Malecón/boardwalk and the ocean. We had a room with balcony and views of the ocean. Nice Infiniti pool and delicious breakfast. Chambermaids were super friendly and wonderful. Stephanie, at reception, was the best and most accommodating. Comfortable rooms and mattress. Now, the neagatives... 1- Some of the staff, at the restaurant, was not very friendly, except the only lady waitress, who was very friendly and serviceable. 2- There was an extremely loud private party, on Saturday night, at the rooftop. Unfortunately, we were on the 7 th floor, just below the party. The music was EXTREMELY LOUD. The bass made our room vibrate. Even with ear plugs, we could not sleep. Of course, I complained, several times. They offered to move us to a lower floor. No way, Jose!. We had already unpacked for a our five night stay. The party was supposed to end at 12 midnight. It enredadera @ 1:30 am. Unacceptable and NIGHTMARERISH!. 3- There are no chairs in the balcony. You go to the pool as there is no place to hang and dry your bathing suits. 4- Although they provide a coffee maker in the room, they leave complimentary coffee, the first day. After, you have to pay for it. Does not make any sense to us. 5- The same with bottle water. Complimentary on the first night. Then, you are on your own. You pay the same hotel fee every night. Provide coffee and water nightly. Get your act together. You will still get the local tourist but FORGET about guests from foreign countries.
Zona Dorada | 13.35km from Campo de Girasoles Palmillas
With a stay at Las Flores Beach Resort in Mazatlán (Zona Dorada), you'll be a 2-minute drive from The Mazatlan Malecón and 7 minutes from Mazatlán Aquarium. This beach hotel is 4.6 mi (7.4 km) from Plaza Machado and 4.6 mi (7.4 km) from Cerritos Beach.
Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Las Rejas, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Mazatlán? This hotel has facilities measuring 151 square feet (14 square meters), including a conference center. Free self parking is available onsite.
Make yourself at home in one of the 119 air-conditioned rooms featuring flat-screen televisions. Dial-up internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and in-room child care (surcharge), and housekeeping is provided daily.
2024.02.06
Older resort, but clean had everything we needed. beach is very nice, not to many people, except on Cruise Ship days (cruise ship passengers are welcome here) very busy on these days. Staff - my experience mostly good, except a security guard Damien.. he came at us very angry waving his hands yelling at us, he was speaking in spanish (i know its the language there) but i had no idea what he was yelling about. As luck has it a lady and her husband helped with translation. The issue was my pool bag was open and laying on top of my stuff was a bag of nachoes (apparently not allowed on pool deck, i was never told this when checked in or any time during my stay) We were in hot tub when this all started, no where near my bag, and no one was eating the nachoes. we had just came up from the beach. My frustration, Why was Damien looking in my bag in the first place? Why did he not get a staff member that i could communicate with and simply tell us that nachoes was not allowed on pool deck? Why did he get so angry and make me feel like i had done something criminal? I did go to front desk and report, someone did talk to me and assure me that this would not happen again, and it didnt. The front desk did also tell me that the next morning i would get a call from the manager, but that did not happen. Damien ignored me for the rest of our stay. I am not a rule breaker, and i am not a complainer but this did have an impact on the rest of my stay, i was on edge and nervous that he would approach me in this manner again. The rest of the staff were kind. Location of hotel in golden zone would be hard to beat, you are right in the center of all resturants, and entertainment. Yes i would return Front desk should give all guests at check in a list of the rules.
Zona Dorada | 13.37km from Campo de Girasoles Palmillas
Discover one of Mexico's most alluring destinations at our modern 5-star beach resort in Mazatlán. Wake up in the center of Zona Dorada where beautiful beaches, a vibrant Downtown and nearby activities including golf, surfing, biking and fishing await. During your stay, savor traditional and international flavors at our all day Restaurante Don Joaquin or grab a drink at the welcoming Lobby Bar. When you are ready to unwind, our spacious and modern accommodations showcase floor-to-ceiling beach views with room service and complimentary Wi-Fi. Our resort spa offers a variety of treatments to pamper you while a refreshing outdoor pool is perfect for sipping a cocktail in a cabana. Our youngest guests can have fun at the Kids Club or at the children's pool and lazy fountains. For a special occasion or important business gathering in Mazatlan, explore our resort's versatile ballrooms and meeting venues. Our hotel in Mazatlan Mexico is the perfect choice for your next beach vacation.
2024.08.31
Lidia Martínez the best customer service during my visit. Lidia was able to convince to stay at my current hotel for more night until she was able to accommodate me at the Marriot. My stay was worth it because of the hotel amenities and people like Lidia Martinez. I will be happy to return to Marriot Mazatlan.
Excellent
43 review
4.5/5
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₹ 10,873
per night
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Zona Dorada | 13.4km from Campo de Girasoles Palmillas
With a stay at Ocean View Beach Hotel in Mazatlán (Zona Dorada), you'll be a 2-minute drive from The Mazatlan Malecón and 6 minutes from Mazatlán Aquarium. This beach hotel is 4.2 mi (6.7 km) from Cerritos Beach and 4.4 mi (7 km) from Mazatlan International Center.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features tour/ticket assistance and a picnic area.
You can enjoy a meal at the restaurant serving the guests of Ocean View Beach Hotel, or stop in at the snack bar/deli. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Make yourself at home in one of the 115 guestrooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
2023.07.19
When we arrived they couldn’t find our reservation. Finally after 15 minutes they find it. We ask for towels to use at the pool. They say they didn’t have any but someone would bring them to our room. We get to the room that was supposed to have one king or two queens. It had one Queen. Very small room. Hard mattress. My arms kept falling asleep. I only wish the rest of me could have done the same. Two sheets, top and bottom. No blanket. It had an ocean view however the balcony door stuck so badly it took all my husbands muscles to open. No lock on the door either. We went for supper, when we got back still no pool towels. So I decide to have a shower and realize there were no towels at all. Nothing. So my husband calls. They say they will bring some. I wait. And wait. I go back downstairs and tell the man at the desk I need two towels. He opens the cupboard, searches through a stack of towels and hands me one bath towel and two hand towels. No I say I need dos grande. Nope. He say no we no have. Not sure why I couldn’t have one out of the stack of towels that were there. They couldn’t be pool towels because he looked through them earlier when we checked in and asked then for pool towels, just as it said to do on the information page they gave us. I guess maybe they were thursdays towels only and we came in on Wednesday… who knows. Anyways with all that and the elevator that was in need of repair, (it was loud and out of balance and rubbed on something when you rode up or down) and the mold on the bathroom floor it is not worth the money at all.
Zona Dorada | 13.4km from Campo de Girasoles Palmillas
With a stay at Costa De Oro Beach Hotel in Mazatlán (Zona Dorada), you'll be a 2-minute drive from The Mazatlan Malecón and 7 minutes from Mazatlán Aquarium. This beach resort is 4.3 mi (6.9 km) from Cerritos Beach and 4.4 mi (7.2 km) from Mazatlan International Center.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy local and international cuisine at Adobes, a restaurant which features a bar/lounge and an ocean view. You can also stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Event facilities at this resort consist of a conference center and 3 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 230 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
2024.03.07
Third time I have stayed here-this time for a month and one week visit of 2 of my son’s families. The entire hotel is freshly painted. I stay on 7th floor near elevator to help block street noise-Mazatlan is noisy. Excellent friendly staff-William -Jorge Front desk /Gema housekeeping/Christopher-Jose- Pool activities & yoga/Friendly Security/Life Guards alert/Pool Wait Staff-friendly & attentive/Restuarant Staff did excellent job making my Granddaughter’s 16th Birthday celebration memorable/Grounds keepers constantly cleaning and watering. My family had great vacation here. I get that it is an old hotel so things not perfect but Hotel trying to be at a good price point. Had weekend entertainment on outdoor stage that was nice too—-I will be back
Zona Dorada | 13.45km from Campo de Girasoles Palmillas
With a stay at El Cid Castilla Beach Hotel in Mazatlán (Zona Dorada), you'll be a 2-minute drive from The Mazatlan Malecón and 7 minutes from Mazatlán Aquarium. This beach resort is 3.9 mi (6.3 km) from Cerritos Beach and 4.1 mi (6.6 km) from Mazatlan International Center.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional amenities at this resort include concierge services, babysitting (surcharge), and an arcade/game room. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at LA ALHAMBRA RESTAURANT, one of the resort's 4 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the swim-up bar or one of the 2 bars/lounges.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Stay in one of 500 guestrooms featuring flat-screen televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.
2024.09.18
Genaro from the pool bar gave us excellent service through our stay. Will recommend and definitely visit again.great time and lots of fun time. Food and drinks were good. Family had an awesome time and will come back again. Thank you for the great service.
Zona Dorada | 13.51km from Campo de Girasoles Palmillas
With a stay at Viaggio Resort Mazatlán in Mazatlán (Zona Dorada), you'll be within a 5-minute drive of The Mazatlan Malecón and El Cid Country Club Golf Course. This beach resort is 2.5 mi (4 km) from Playa Norte and 2.8 mi (4.5 km) from Mazatlán Aquarium.
Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including a complimentary water park and a fitness center. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Main Restaurant, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. This resort has 3 meeting rooms available for events. Free self parking is available onsite.
Stay in one of 291 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
2024.04.14
This is a good hotel but you have to know what to expect. It essentially strives for a fiesta-type atmosphere that is popular with Mexican families. Loud music going til fairly late in the night and the hotel does not cater so much to foreign tourists. If that sounds good to you, this is your place. Great ocean views from the room and a pretty nice beachfront, though it does get a bit narrow during high tide. Conveniently located near the far end of the Golden Zone, so you’re near a lot of stuff but not quite right in the middle of it. Did not eat or drink much here but it seemed decent enough. Towel situation is a little annoying as you have to keep a second card with you to get a beach towel. Resort is nice because it’s new, but it is a little sparse and often short on charm. Much of this is widely done to minimize dirt, mildew, etc, which is great, but it could be a little warmer. Staff seemed somewhat disinterested outside of the front desk — not exactly rude but not very attentive either. Pools are nice although, again, a little sparse. Big family pool then a slightly smaller pool for adults. Kids would like it here well enough. They had a pretty cool fire show on Friday or Saturday night. That one is worth catching if you can. I don’t think you could do much better unless maybe if you head a little further north up the beach, like around playa Cerritos. But that did not seem nearly as convenient, although much quieter.
Zona Dorada | 13.7km from Campo de Girasoles Palmillas
Overlooking the Gulf of California, our bright and vibrant hotel has direct beach access and is just a few minutes from the city center. Gran Plaza, golf courses, and the Mazatlan Aquarium are within six km. Our concierge is happy to help you find restaurants, experiences, and more. Enjoy our outdoor infinity pool, on-site dining options, and warm, friendly service.
MMANJARREZ2020.01.03
I really enjoyed my stay at this hotel, the facilities were super clean and all the furniture was new.
Food and the buffet service was great too.
I’m definitely staying again here
Marina Mazatlan | 14.06km from Campo de Girasoles Palmillas
Located in Mazatlán (Zona Dorada), El Cid Marina Beach Hotel is within a 10-minute drive of The Mazatlan Malecón and Mazatlan International Center. This beach resort is 2.6 mi (4.2 km) from Cerritos Beach and 4.4 mi (7.1 km) from Mazatlán Aquarium.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this resort include concierge services, gift shops/newsstands, and wedding services. The complimentary beach shuttle makes getting to the surf and sand a breeze.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at La Marina, one of the resort's 2 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Mazatlán? This resort has 4306 square feet (400 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 210 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your pillowtop bed comes with down comforters. Rooms have private furnished balconies. Flat-screen televisions are provided for your entertainment.
2024.10.21
The resorts offer a variety of experiences and opportunities for all. From golf, deep sea fishing, or just relaxing at the 6 swimming pools, this resort provides it all. The staff are always friendly, courteous and eager to help to ensure your stay is perfect. People who exceeded our expectations this trip were; Juan, Avi, ConciergeVIP, Armando Concierge, Antonio server Teraza, Jorge server La Marina, Francisco server La Concha, Diego captain at pools Marina, and two of his servers Blas and Eduardo, and Daniel Front Desk Marina. We have been coming to the resorts for over 20 years and are confident your stay will be fabulous.
With a stay at Las Villas Hotel & Golf by Estrella del Mar in Mazatlán, you'll be 0.8 mi (1.3 km) from Estrella de Mar Golf Course and 20.1 mi (32.3 km) from Fisherman's Monument. This beach resort is 20.3 mi (32.6 km) from Playa Norte and 20.3 mi (32.7 km) from Immaculate Conception Cathedral.
Practice your swing on the golf course or dip into one of the 2 spa tubs. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get around on the shuttle (surcharge), which operates within 30 km.
Grab a bite at Courtyard, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage.
Featured amenities include a business center, limo/town car service, and a 24-hour front desk. Planning an event in Mazatlán? This resort has 1712 square feet (159 square meters) of space consisting of conference space and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
Make yourself at home in one of the 68 air-conditioned rooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and designer toiletries.
NN9242DWgaryw2022.12.14
Recently we visited EDM as a golf group of twelve persons. We were warmly welcomed and all of our experience was exceptional. From the outstanding golf course and it's service personel to the villas and the comfortable rooms and great food.everthing was great. I never heard one negative comment from any of our group. Thank you to all at EDM for making our vacation great
Excellent
14 review
4.3/5
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₹ 6,831
per night
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Latest Reviews for Mazatlan hotels
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Explore honest ratings and real traveler reviews to help you find the perfect stay.
4.5/5
Excellent
棕棕榈港长孙无忌The hotel is located in the heart of the old town, a 30-minute drive from the airport. 5-10 minutes walk to the beach, beautiful scenery. The restaurant buffet on the first floor of the hotel is very good, Mexican style, 180 pesos / person, RMB 66 / person, service is very good! There are various restaurants around the hotel, and the building is very beautiful, completely Spanish style. Artist performances in the small square near Sunday, the standard is extremely high!
Experience was poor. Went to the snack shop and was given a coffee with chunks of milk floating in it. When I showed them and asked for a new one they said no it was fine I had to pay a new one. Asked the management to deal with it and they were indifferent. Breakfast wasn’t great either. Room was ok but had some maintenance issues e.g lights not working etc.
MMichèle90The location of their private beach is the best in my opinion it’s so clean. The service of the hotel is too strict. I ran into problems because of the bracelet thing. One of my family members got her deers erased by being in the beach and she was stopped and asked to go to the reception to check if she was a guest at the hotel but we told the security to look at our bracelets and they were from the hotel and my grandmas was also fading yet he didn’t believe us so we had to go to the reception. It was time wasted that we had to deal with just for them to be yes they are guests. And then it happened again because the first time they didn’t change our bracelets when they should’ve have done that in the first place.
We choose to stay at the Posada Freeman in the historic center for two reasons, proximity to the historic center and second the view from this hotel is AMAZING. The hotel staff were wonderful. We booked two king bedrooms that had views of the ocean and the historic center. This hotel is walking distance to everything in the historic center and el Centro with great restaurants and boutique shops.
MmariogM6829EGSecond time I’ve stayed at this hotel and I came back because it’s the one I’ve enjoyed the most. Last time I was given one of the newly remodeled rooms in the interior part of the property and it was great. This year I was given one of the older rooms adjacent to the main boulevard and the noise at night specially in the weekend where cars and RAZRS cruise up and down the blvd with the music at full blast is hard to sleep with. Service from the staff has always been excellent. So like I said it’s a great location to enjoy a vacation just make sure to get one of the new rooms or bring your earplugs and a white noise machine so you can sleep.
Ok, if your priorities in a vacation are pristine new accomodation with gadgets and new feel residency, this is definitely not the place for you. There are other issues that will talk about in a minute.. What really shines for Royal Villa are: it's safety, location, staff, amenities and cleanliness with comfort.. I stayed a week ish ... In April 2024, booking a junior suite...ok, technically it had a sea view if you searched hard - but benefits for that were we were never close to the big beach banda, nor the busy main road, so noise wasn't a problem. The room had all the mod cons and Aircon, TV and kitchenette worked very well. Bathroom big and shower was spacious. WiFi was strong and consistent in the studio room but dropped out on balcony.. LOCATION : Literally a few steps onto beach in El Dorado or Golden Zone, spacious pool although at busy times I struggled to get a sunbed. The building is established and relatively open, so when the wind blows it moves around lamp shades etc but thick walls and mighty pillars will see this building safe for years to come albeit it might not exactly be to your decor liking. STAFF: All engaging and hospitable...this is where RV excels, and brings out it's charm. Big shout out to Marcos, a loyal employee. And , Artherudo. Not to mention amigo with the big fishing book!? Hahaha! Brilliant! The two guys making cocktails and running bar were lovely as were all the waiters, also one note on my booking: Comms with the place were excellent before I even got there, they catered for my needs . AMENITIES: Include an on site spa, small shop to buy necessities, restaurant, full bar and breakfast buffet, snack bar. Outside pool and bubble jacuzzi all with waiter service.... you're not going to get knock down prices but decent quality - try the frappacino, they're amazing! But you're knocked back just as quickly by the cheap plastic cups cocktail are served in around the pool.. CLEANING: Maid cleaned and replenished bathroom facilities every day, although not the complimentary water(?). Beds so comfy slept well.. You can opt in or out of the cleaning as desired. NOT HOTEL FAULT : External noise especially party music all times of the night with extension of Mexican hospitality. CAN IMPROVE: Signs in bathroom reminding waste paper in basket, not down basin. (not every customer come from a country where this practice is normal). Make a kettle available. More charging points around bed area. More consistent WiFi. Better quality receptacles and cutlery around the pool area. CONCLUSION: This firmly places in 4* for me, as the staff elevate this up, notwithstanding the establishment knows how to organise an event! I saw dancing classes, cookery classes, BBQ nights, live music, not including that fabulous eclipse special event breakfast and eating on the beach. These guys and gals can hold, organise and execute special occasions....not quite a 5* quality, but what is important to me, they got very much got ri
GGuest UserI couldn't attend the scheduled date and tried to communicate for 4 days before the date and I could never and did not cancel my reservation because I had preferred price of despegar.com, but this answer gave me to start, Since with the hotel I tried to tell me every hour to see if I could cancel or at least change the date and they never answered me in bookings, more than once at reception and they didn't solve anything, my money was left knowing with time that I would not be able to attend and and that because it was a start price, they didn't even have the attention to answer e-mails nothing left my money and absolutely nothing, and as I say even without the simple attention to answer the phone or The post, terrible customer service. As the answer indicates, there was no flexibility, they could have sold easy that day to another person because it is even high season, but there was no way to make any arrangement or deal, or to dialogue in any way.
GGuest UserThe main needs of this vacation were beach, sand, pool, drinks, food. This fit the bill as the cheapest, direct flight for both my wife and I from BC and my brother and his wife from SK. A RIU this resort is NOT but we knew that going in. We knew the food would not be great, it isn't in the buffet. It's adequate for one visit maybe two but after that too limited and too repetitive. We chose instead to visit one of the smaller restaurants and either the Luna, Pacific Tower or Star Palace from breakfasts and select one of the dinner options each evening. Through that dining experience which was good we met Ramon. What an exceptionally pleasant, knowledgeable, hardworking and catering man. We asked to use the one dining room that was closed to play cards in. It was hard to find a quiet place to get away for that kind of activity. He said absolutely and turned the lights on for us and even asked us what we would like to drink. He even made the drinks, which were all exceptional, himself. Each evening then we asked for dinner that would take us to Ramon. He gave us special treatment and made us very welcome each evening for dinner and our card games. He served us drinks through the evening even while he was managing the dinners. The last evening he made me a dirty martini that was very excellent. Four olives!! If we were to decide to go here again we would choose the Luna Palace to stay in as it is a bit more laid back, nice pool and quieter. Not fault of the hotel but bands play on the beach and are extremely loud. The hotel was also fully booked with local families and associations or teams so very busy. We never were able to use the main pool but the Pacific pool was a good alternative and we stayed on the beach under a Palapa.
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There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.