Holiday Inn Hotels in Mazatlan

The location of their private beach is the best in my opinion it’s so clean. The service of the hotel is too strict. I ran into problems because of the bracelet thing. One of my family members got her deers erased by being in the beach and she was stopped and asked to go to the reception to check if she was a guest at the hotel but we told the security to look at our bracelets and they were from the hotel and my grandmas was also fading yet he didn’t believe us so we had to go to the reception. It was time wasted that we had to deal with just for them to be yes they are guests. And then it happened again because the first time they didn’t change our bracelets when they should’ve have done that in the first place.

There are many reasons I like the Palms Hotel. The first is location is in the golden zone centrally located. The rooms are clean, and the air conditioner gets as cold as anyone could ever desire. The times I have stayed here I have had a room with two double beds, a small refrigerator, a Hotel size coffee maker, small table 2 chairs, a desk with one chair a flat screen television about 36 inches, a safe and ironing board. The television channels for English speaking folks are Fox News, CNN international, TNT, A &E, Cinemax and Fox. The bathroom has a huge shower, a single sink a blow dryer and they supply soap,shampoo and cream. I like the fact that the sink, toilet and shower are in one room. So I can get dressing without waking my husband. The hot water gets very hot and the water pressure is good. I mention this because I saw a post that said the water pressure was poor, it is not . The swimming pool is an infinity pool that looks out over the ocean. The pool was entirely too cold for my liking. One restaurant is located overlooking the beach, and the other is in the lobby. The food is pretty good although not excellent. The service is excellent. The staff is so friendly, especially around the pool. They have a small store in the hotel that sells, soda, chips, hats, toiletries, toys etc. and the prices are reasonable. This hotel used to be a Holiday Inn. It’s an excellent deal, clean and nice.

My family stayed at Pueblo Bonito Emerald Bay Feb 18-Mar 4, 2023. As always we had a wonderful visit at Pueblo Bonito. We are extremely thankful for the wonderful people working so hard to make our vacation relaxing. Melissa and Enrique are very friendly and helpful. Melissa took such good care of us. My son got sick when we were there and she made sure to help us get a doctor. He was feeling better in no time! At the Cordelier, Carmen, Jairo, Claudio, Nahu, Ariel without fail are welcoming and attentive. At the poolside, Felipe was the absolute best. Antonio at the front entrance was a familiar welcoming face who went above and beyond to help us out. The only negatives I have is that the lounge chairs by the poolside are very uncomfortable. It was quite difficult to get out of the chairs. Also, there was one employee, named Idilia, up front in the lobby that was extremely rude. She approached us when we were waiting and started scolding us. It was very unprofessional and I was quite surprised as everyone else at Pueblo Bonito has been so friendly and helpful.

I was there three weeks. Excellent location. SUPER STAFF. Had 9 th floor facing the water. CLEAN AS A WHISTLE!! Beach band was a bit much...Mexican polka...but that is not hotel's fault. Breakfast each morning was a super way to start the day. EVERYONE WORKED HARD TO MAKE MY STAY GREAT. The ”refrig in the room was not a refrig...it just looked like one. Staff replaced it, to no avail. TRAVELING WITH INSULIN, a non functional refrig was a concern. Hotel needs to address this!

With a stay at Pueblo Bonito Mazatlan - All Inclusive in Mazatlán (Zona Dorada), you'll be a 4-minute drive from The Mazatlan Malecón and 6 minutes from Mazatlan International Center. This all-inclusive property is 2.9 mi (4.7 km) from Cerritos Beach and 3.9 mi (6.3 km) from Mazatlán Aquarium.Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a sauna. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Italian cuisine at Angelos Gourmet Restaura, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). When you are in need of a refreshing drink, visit the poolside bar or one of 2 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is served daily from 8:00 AM to 11:00 AM.Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Mazatlán? This property has 2788 square feet (259 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.Make yourself at home in one of the 247 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and irons/ironing boards, and housekeeping is provided daily.

The hotel is simple and has a family atmosphere. It is located in a central area where one can easily move to different tourist and entertainment points. I am pleased to mention that the people who work in the hotel are warm, friendly and one feels in a hospitable environment; I think that is the best feature of the place. The only thing that I see as negative is the mention in the hotel regulations where they prohibit introducing food and drinks in the recreation areas; which is disappointing. Apart from that, it is a good option to spend time with the family and get to know this wonderful city.

The location is great, the pool area is very nice, and the restaurant ”condimento” is great during the breakfast buffet. However, I would not recommend the hotel for the following reasons: -My room was ugly, dated, and in bad condition. Additionally, there were bugs in the ceiling. -The hallways in the hotel smelled bad due to the garbage being stored outside on the bottom floor (I have pictures) and the open property next door having a garbage disposal area right next to Emporio hotel. -The valet parking took too long to bring vehicles to customers. -The bar was attended by young people unaware of customer service, the waiters and bartenders needed to be trained. Some waiters would charge you for drinks before delivering, and others would not. Most customers had to go to the bar because waiters did not approach anybody for orders or drinks. Lastly, the bartenders would play music randomly and stop/interrupt the songs if they did not like it, making it very annoying. -It was very inconvenient not being able to bring coffee, water, or food to my hotel room. I recommend the hotel for the breakfast buffet. It has a great view, and the service during breakfast was good!

Great location, clean hotel, nice pool and great Guacamole at the pool! It was our first time in Mazatlán and this hotel was a great spot to stay for couples or small families! Staff were so awesome as well, sense we didn’t know much Spanish.

I made a reservation through their website same day I was staying. When I got there I paid again because they could not find the reservation I made online. They finally found it late morning the next day and took over 2 hours to reimburse me. Staff was amazing and so kind. Ocean view from hotel is amazing too. To check out pool towels you must leave your ID. I got my towels stolen while we were in the pool. They said they would have to review security cameras! So with all that being said call to make sure they have your reservation and don’t get your towels stolen!!!