Where do I start? I would give it a zero rating if I could. Bedding: My blanket and sheets had a disturbing yellow stain on it, unfortunately did not realize until the end of my stay. I had terrible breakouts each morning; I’m allergic to dust mites so I’m sure my bed was covered in them. I showered thoroughly each night, but it wasn’t until I left that the itching and rashes started to go away. Cleanliness: So much dust was found: around the finger piece to open/close the bathroom sliding door on top of closet clothes bar, toilet paper holders, corners and crevices of surfaces in bathroom and room, etc. Stains on walls and carpets. And I must note again the bed , as mentioned above, had unforgiving yellow stains near the head of the bed and I cannot stress enough that I was extremely itchy abs broke out from the bed. Staff: Was greeted by a nice, but not sanitary gentlemen in the evening. Meaning he was kind, but would constantly rub his nose with his hands while typing on the keyboard and activating the room cards. Additionally after activating each card, he strangely held each card to his stomach. Other things to note: - Sink was appalling. It’s a light pressured small water faucet. Terrible water flow, and the functionality of the knob was not ideal. - TV/remote did not work properly. Once I used the “guide” button, it was game over. It would not stop automatically scrolling down itself and I couldn’t exit the guide for the life of me. Even turned off and unplugged tv in hopes of restarting. Turned on to the down-scrolling guide page, even after a while day. - USB port did not function, and very little charging options near the bed. Overall, I was extremely uncomfortable during my stay here at the Hampton by Hilton in McKinney. I typically enjoy getting away and staying at hotels, but I honestly could not wait to leave this place because it was just so dirty and poorly maintained. Moreover, I’ve read the reviews and comments left by the Guest Relations Manager. I’ve seen the same one of two copied and pasted response templates, lightly edited to fit the content to respond to a complaint Scroll down and see for yourself if you’d like. It genuinely does not seem management takes feedback that seriously. Do yourself a favor, just go elsewhere. I do not recommend at all.
Very Good
100 Reviews