Hotels near Wolf River Greenway - Epping Way, Memphis

Our stay was very nice! Great location & great hotel staff! Will be back!

Stayed here as part of a tour, it's located about a 20-minute walk from Beale Street in a business area of town. Room was nice enough, pool outside looked a bit ordinary, staff were friendly, except service in the bar which was very slow. Biggest downside for me was that we stayed for three nights & my room wasn't cleaned once! Very disappointing

Good hotel located in the centre of Memphis, a few steps from the main attractions

My first encounter with Bryon parking my car with his pleasant personality and mannerism was amazing. He was very knowledgeable about Memphis and guided me in every right direction of this amazing city. Afterwards we had the opportunity to speak with Chevalain, Erandy and Chris at the front desk. Their warm welcome to Memphis made my check in and check out process more like being welcomed/departed by family. Ms. Tara did an amazing job cleaning our room daily. Each and everyday our room was spotless. Also Mr. Dee met all our pool needs and made sure water was appropriately cleaned and comfortable for all guests. There were serveral other hotel staff that i didnt get the chance to get their names. But hopefully all the staff get the recognition they deserve at this hotel. This experience with this staff was truly amazing. I look forward to visiting your city again and will certainly stay here. Thank you to such a great family oriented staff.

As an elite member of the Marriott club, I expected more from this hotel during my stay a few days ago. The lady that checked me was a very nice, professional and the total opposite of Mr. Nathaniel (a purported Assistant Manager.) Not sure what's going on with this employee, Mr. Nathaniel, but every time I meet him at the front desk, his answers are always no to every request or question. This is what happens when you promote or put too many responsibilities on an individual in my view that are not management material or lack the zeal to think outside the box. In all honesty, to seat down and recap a bad experience and ultimately put it on paper takes time and it’s not a pleasant exercise but sometimes that’s the only way to get the negative experience information out of your system. So, this is not my first “Rodeo” with this purported Assistant Manager Mr. Nathaniel, very unfriend and gives a conflicting information contrary to SOP in my view. A classic example was the issue of breakfast on the weekend relative to Marriott elite members who are already staying at the Concierge level and are accorded a complimentary breakfast. I noticed the new employee; a young lady was kind enough to acknowledge the lack of complementary breakfast on the weekend and the new CSR young lady was prudent enough to give me an option and was very complimentary and professional. This Nathaniel young man in my view failed his in duty as a CSR manager and as a manager of common sense when it comes to situational and circumstances that was before the hotel on that day, with respect to making us the guest happy. I remember a story that cut my attention when the “Oracle of Omaha” was in Chicago few years ago and the hotel he was staying in do does not serve certain soda and Warren Buffett is use to drinking a particular soda and comes then, the front desk manager got a wind of his request and went out of his way to a local store and got the man his heart desire. Yes, it sounds funny but the irony here is that customers will keep coming back when you tailored your response to their need. The hotel in issue is clean but the attitude of this one person made me forget everything else that I liked about my short stay. SMH, this is not his first time and it’s not a good look. -Doc

The room is old and smelly. The air conditioner is about the same as a tractor. There are few breakfast options

Over the past 1.5 years I have stayed at this hotel 3 times. While the rooms are consistently clean and the general staff very friendly there are two particular issues I have. When travelling the fitness centers are important to me and yet each time I have stayed here the elliptical machine has not worked. The second time I happened to meet the General Manager (Annette?) who promised me she would follow up and if it did not work the next time she would comp the room. Lo and behold it had the same exact issue as the prior two times and was unusable. She was not in until 10am so I wrote her a note and gave it to the front desk clerk who promised to pass it on to her. I reminded her of our conversation, gave her my email and cell and go no response; not even an apology. Given this lack of follow through and false promises I will not stay here again and would advise anyone who cares about working fitness equipment not to do so either.

Hotel was very clean and nice the staff was friendly and the hotel had excellent breakfast all was hot and ready with great option. I would recommend this hotel to everybody and I will for sure book again