Hotels near Basilica de San Francisco, Mendoza

We spent three nights here as part of a 16 night tour of Argentina and Rio de Janeiro. The hotel is centrally located and within easy walking distance to restaurants. We had a standard room which was on the small side with not much natural light but was very clean and perfectly adequate for a short break. One small negative is that due to the bathroom configuration it is quite difficult to exit the shower, I nearly slipped on more than one occasion. We didn’t eat dinner at the hotel but the buffet breakfast was excellent with a large and varied selection. All staff were extremely friendly but we would in particular like to mention Leandro who gave us several good recommendations of where to eat.

Viajei com minha família e ficamos em dois quartos separados. Hotel super confortável. E preço muito justo. Bem localizado. Vários restaurantes próximos, inclusive ao lado do hotel. Muita diversidade de comércio na mesma rua. Local tranquilo e seguro. Voltaria com certeza em outras oportunidades

The staff are welcoming, helpful and friendly. One of the best attributes of this hotel is the location, near downtown and the Aristides area filled with nice bars and restaurants. The hotel offers a nice breakfast.However, this hotel looks quite outdated. The rooms are old: windows do not open, bathrooms are old, etc. The elevator doors get stuck (do not open) on the first floor. The first time, I got stuck and thought I had to hit the alarm button until I pushed the button for another floor and was able to get off the elevator. I informed staff about it; however, after 48 hours, the problem continued.

La estadía en el Apart Hotel fue muy agradable, nos sentimos muy cómodos en todo momento, el servicio del personal es muy bueno, y la ubicación es genial, cerca de lugares donde comer, de bares, y donde hacer alguna compra. El personal nos brindó una buena comunicación previa llegada, y una guía adecuada de la ciudad. Disfrutamos de la Vendimia de la mejor manera posible.

Issue #1: first day. I had prepaid my 3 night reservation for this hotel which looked fine on pictures. When checking in the receptionist refused to take my international debit card for deposit as incidentals, card that I was able to use in multiple businesses around Argentina. He refused even though there is a sign from their country's Ministry of Finance stating debit cards cannot be refused. They could so easily had charged my card and refund it afterwards (as other Argentinian businesses do). The receptionist said their system doesn't allow it. This is already dissapointing considering it's a US chain hotel where one expects certain standards. I had to leave a cash deposit. He did not provide me with a receipt for this money until I asked for one. Issue #2: second day. After returning from walking around town on a very hot day, find out the card to my room was deactivated. I had to go to reception to ask for it to be re-activated. The staff working was the same as the previous day; when they saw me they exchanged complicit glances and smirks. The situation seemed to be funny to them! Issue #3: second day. Finally able to access my room, wanted to shower and come to find out it the room had been cleaned but the only two large towels were removed (no extras anywhere to be found as most hotels will have). I had to call reception to ask for towels, and after a while what I received were small, hand towels. Towels were made from a rough material, don't expect anything soft when you go to Hilton Mendoza. After a while a second person delivered two large towels. Conclusion: I am beyond dissapointed and (still) angry over booking a vacation at Hilton Mendoza! I did not envision traveling from the USA over 18 hours on airplanes and 7 hours by bus to stay at a US hotel with all of these issues! 4 star rating on Trip advisor is completely incorrect! I don't go on vacation abroad to be wasting precious time having conversations with hotel management over their subpar costumer service. Do yourself a favor and don't book Hilton Mendoza!