Coast Resort Merimbula Reviews

The house is two-story. The upper floor has a heater in the living room, but none of the three rooms on the first floor have heaters. It will be a bit cold in August. The faucet in the master bathroom shower room cannot be turned off. When calling someone to fix it, you need to speak pure English. If you don't speak English, you can't handle this kind of problem.

Except for the master bedroom, the other two rooms are very small. The extra bed was not given a quilt on the first night. The room is on the first floor and faces the street. I heard the sound of cars coming and going at around 5 o'clock in the morning. I stayed for four nights and every day at 6 o'clock I was woken up by the sound of cars before. Apart from the good location of the hotel, the experience of staying here was very poor. The only good thing is that Ctrip handled the matter in a timely manner.

I need to check in before 5.30pm, but Ctrip didn't remind me or help me check in in advance. I could have registered in advance and got the keys by myself, but I couldn't check in if I arrived late, and the full amount was still charged.

I changed my itinerary and informed Ctrip in advance. Ctrip replied that the hotel would not refund a single point. Who on earth would not refund the money?

Excellent location, complete facilities, good butler service

Our family loved our stay in room 62. This apartment was very clean, comfortable & well equipped. We really appreciated the Bosch washer & dryer. The kitchen had everything we needed to prepare meals. If I was being picky the only thing I would say is that the grout in the bathrooms could use a good clean - but that’s literally the only thing I could fault. Reception lady was lovely!

Great location and apartment and beautifully cleaned and presented. Staff were very helpful. This is a great location with the calm lake on one side and surf beach on the other - both only 100m from our accommodation.

The staff were some of the friendliest people we have co e across, without exception. Our apartment was lovely it had everything that you could need, everything in the apartment was in great working order. The location is good, you can walk into town easily, there are great places within a short drive as well. Thank you for looking after us.

The carpet hadn’t been vacuumed From the last people Sports girl tag in the cupboard Glasses were dirty Chopping board has green food still on it Pencil coaster dirt behind the tv The cupboard under the sink smelt like the garbage was still there and bits of food n whatever on the yellow recycle tub Rust on the knives Ants all over the window sill in lounge But what upset me the most was due to me getting cancer last year we gave them 4 wks notice we couldn’t come they would refund our money But when we could come put it up an extra $170 Should have booked with Bookings. Com money would of been refunded no problems.. And no it’s not sour grapes I have photos

Overpriced and poor service. We paid a large amount of money for a pool view apartment and only got a building view apartment. Noisy, walls disgustingly marked and dirty. so many things did not work in the apartment. Waste of money, Never again, If you go, do not accept room 63. Some of the staff reception were friendly but there was a lady was awful, pedantic, dismissing and patronising. should not have people like that servicing the public

We had a great stay in a very comfortable and well appointed two bedroom apartment. The only downfall was the hike up three flights of stairs with our luggage. Would definitely stay again but make a request for ground level accommodation. Pools were excellent.

It seems that the quality of the rooms is very different. Ours was more a one star than a three star rating. Renovations are overdue!! Furniture was very used and window cannot be closed as one handle broke probably already years ago… Next time we will go to a motel and safe $500

Booked for 5 nights of resort peace and relaxation! Arrived at 4.0pm on a Tuesday to see a resort foreman overseeing some tradies banging/hammering and drilling at the villas next door extracting and replacing wall insulation .Was told 'they will finish soon''..This went on for 3 days from 8.0am until 4.0 pm! On the friday I asked the foreman about the noise and his response was ' No worries , they don't work at the weekend'!!! Whilst we accept maintenance must happen ,it should be that the Resort contact guests prior to their arrival advising them of the 'hazard' and offering them -/A discount or shift to another villa or re -book ...?? Absolutely POOR customer care when we paid over $300 per night for a relaxing/peaceful stay! Greed wins again we guess..Secondly ,Our A/C went off at 3.00am .When reporting it reception said 'quote'' Well ,the units are OLD and they overheat!!''..The AC was fixed and the problem re occurred the next evening also.Combine that with a leaking toilet causing the Cysten to come on and off all night!..Yes you have the picture ..And of course reception said 'wE HAVE NEVER HAD ANY COMPLAINTS FROM THAT UNIT BEFORE'!!!!..Anyway ,we are in our late sixties ,well travelled and not grizzlers ,but fair dinkum ,this 'holiday' is up there with ' very poor experiences and a huge disappointment .!

Thanks, Coast Resort Merimbula, for a great accommodation experience. We were lucky enough to be upgraded from a two bedroom unit to a three bedroom unit - which was perfect for us. Everything we needed, plus a perfect location - just across from the beach. Also, the couple of things we rang reception about (Foxtel not working properly, and a problem with the blinds in one room) were promptly attended to. Sue, from Reception, was one of the friendliest, happiest staff member I've ever come across. We would certainly not consider anywhere else next time we go to Merimbula.