Al Ta’awun Street, Messila, Mubarak Al-Kabeer Governorate, 13036, KuwaitView Hotel Details
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Jumeirah Messilah Beach Kuwait Guest Reviews
4.3/5
Very Good
54 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(54)
Positive reviews(39)
Reviews with photos/video(5)
Negative reviews(6)
MohammadQ8
Deluxe Suite
Stayed in Nov 2023
Couples
8 review
4.7/5
Amazing
Posted on Nov 24, 2023
I recently had the pleasure of staying at the Jumeirah Messilah Beach Hotel & Spa and I must say, it was a truly splendid experience. From the moment I arrived, I was greeted with warm and friendly service that made me feel instantly welcomed.
The highlight of my stay was undoubtedly the exceptional service provided by the executive housekeeper, Mr. Gagandeep Chugh. His attentiveness and willingness to go above and beyond to ensure my comfort were truly commendable. His professionalism and kindness made my stay even more enjoyable.
The rooms at the hotel were incredibly comfortable, with beds that were like sleeping on a cloud. I must admit, the comfort was so amazing that I found it difficult to wake up early enough to try the breakfast buffet. However, I have no doubt that it would have been as delightful as the rest of my stay.
The location of the hotel is also worth mentioning. Situated along the beautiful Messilah Beach, the views were breathtaking. Whether it was lounging by the pool or taking a stroll along the beach, there was always a sense of tranquility and relaxation.
Overall, my experience at Jumeirah Messilah Beach Hotel & Spa was nothing short of exceptional. I highly recommend this hotel to anyone looking for a luxurious and memorable stay in Kuwait. Thank you to Mr. Chugh and the entire staff for making my stay truly unforgettable.
Response from Property: Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards, Mohamed Shehata
Guest User
Deluxe Twin Room
Stayed in Feb 2023
Family
10 review
5.0/5
Outstanding
Posted on Mar 31, 2023
Every thing was nice except the door access was not working for many rooms that we reserved.
Breakfast was amazing.
Response from Property: Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards, Mohamed Shehata
Guest User
Deluxe King Room
Stayed in Sep 2023
Business travelers
18 review
5.0/5
Outstanding
Posted on Nov 23, 2023
The hotel environment is very good and the swimming pool is great! Breakfast is also good
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Response from Property: Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards, Mohamed Shehata
Cruiser34900613560
Stayed in Aug 2024
Family
3.0/5
Posted on Aug 6, 2024
Somewhat disappointed with this stay. For some reason the receptionist decided to give a family with 2 children a smoking room right from the get go. After complaining we were quickly moved to another room, however, the AC wasn’t working in the living room. We were offered to change again but we refused after having moved once already and just stayed in the bedroom section of our room where the AC was working. The table in the living as we walked by was a tripping hazard. It was flat on one side and my husband tripped and almost broke his knee. We moved it to the end of the room and found a used “cigarette” butt under the table after we moved it. The rest of the room and bathroom and kitchen were clean and spacious and quiet. The bed was comfortable. The breakfast buffet was ok. The facilities were good.
Response from Property: Dear Dalal, Thank you for taking the time to review our hotel following on your recent stay with us. We genuinely value your candid feedback. We were delighted to learn that you were pleased with the breakfast buffet and the facilities. On the other hand, we were sorry to hear that you found the room unpleasant and that it was disappointing for you. We sincerely apologize for the inconvenience. Our primary goal is to provide our guests with excellent service and a comfortable stay, and we regret that we fell short in this instance. Your valuable feedback has been forwarded to the relevant departments, and we will take action to address the issues. We genuinely hope to have the chance to welcome you back to the hotel in the future. Best regards, Nader Neishabouri General Manager
Mona E
Stayed in Jul 2024
Business travelers
5.0/5
Outstanding
Posted on Jul 18, 2024
I would like to express my sincere gratitude and appreciation to the team at Jumeirah Kuwait Hotel for my amazing and unique experience during my stay. The service was excellent, and the place was quiet and beautiful, making my stay very comfortable and enjoyable. I look forward to returning in the future and highly recommend the hotel. Thank you for everything.
Response from Property: Dear Mona, We were truly grateful for the effort you put into reviewing us on Tripadvisor. It is rewarding to hear that the vibrant atmosphere, along with exceptional service, has made your experiences truly remarkable. We were grateful for the high rating and strong recommendation from you. Once again, we thank you for your wonderful feedback and for choosing to stay with us. We remain committed to surpassing your expectations during your next visit. Best regards, Nader Neishabouri General Manager
Hayooon N
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 25, 2024
I visited the Jumeirah Hotel to celebrate my son's birthday, and I was amazed by the reception and hospitality, starting with the lovely receptionist Katrina, who sent a beautiful cake and a bouquet of flowers to our room to celebrate the birthday. Additionally, the housekeeping staff, Asghar and Bosco, were extremely kind and did their job perfectly.
6/9
Response from Property: Dear Hayoon, Thank you for the excellent reviews on Tripadvisor following your recent stay with us. It is always gratifying to know that we provided exceptional guest services. Additionally, we have conveyed your compliments to our colleagues. We look forward to seeing you again soon and hope you have another memorable stay. Best regards, Nader Neishabouri General Manager
Guest User
Stayed in Sep 2024
Solo travelers
5.0/5
Outstanding
Posted on Sep 7, 2024
Very good experience, the staff members are friendly. I stayed for 2 nights in liked the room a lot its so comfortable. The pool are pretty good i wish that there are more people there. The breakfast food are so delicious. The vallet parking are flexible didn’t wait too long to get my car
Guest User
Stayed in Sep 2024
Solo travelers
5.0/5
Outstanding
Posted on Sep 6, 2024
Perfect place to enjoy your vacation .. it worth 10stars .. staff are great .. great facilities .. great view
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 1, 2024
Fast and Early check in . Amazing preparations with many surprises… welcoming staff specially Mr. Gaghandeep , who always goes beyond our expectations . Everything was amazing … I love this place it is our second house …
Response from Property: Dear Valued Guest, Thank you for taking the time to share your review with us. It's always a pleasure to hear that we provide excellent customer service. Additionaly, we have passed on your compliments to our colleagues. We can’t thank you enough for choosing Jumeirah Messilah Beach Hotel and Spa as your second home. We look forward to welcoming you back at the hotel. Best regards, Nader Neishabouri General Manager
Guest User
Stayed in Jul 2024
Solo travelers
1.0/5
Posted on Jul 27, 2024
The worst experience in hotels I know Kuwait is not tourist country but too noisy hotel no pervcy plus bad food liss choice
HadiHammoud
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 27, 2024
Amazing service, I thank speaifcly reservation supervisors Ms. Sondos, reception Mr. Bader who I can remember their name but in general I want to thanks from valet parking to the people who serve on the pool and the beach for their kind treatment. Me and my family had a great time and will sure visit again
Response from Property: Dear Hadi, Thank you for your great feedback regarding your recent stay at Jumeirah Messilah Beach. We can't thank you enough for the warm compliments of our colleagues. Thank you once again for the valuable feedback. We cannot wait to welcome you back to the hotel. Best regards, Nader Neishabouri General Manager
Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 26, 2024
Always you will find good service in jumeirah Rooms are always clean and nice. Food is very delicious in room dining. The pool is nice to relax. Also the spa. And the coffee in lobby also is very nice place. Specially all staff in hotel are very kind and helpful. The employee Ms.Faith is one of the best and best employees I ever seen
alameri-Saif
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 23, 2024
Always you will find good service in jumeirah Rooms are always clean and nice. Food is very delicious in room dining. The pool is nice to relax. Also the spa. And the coffee in lobby also is very nice place. Specially all staff in hotel are very kind and helpful.
Response from Property: Dear Ibrahim, We sincerely appreciate receiving your highly rated reviews and wholeheartedly thank you for your feedback. We are delighted to hear that you enjoyed your recent stay with us and appreciated the excellent service. The rooms were consistently clean and pleasant, the dining experience was great, and the amenities were relaxing. It is truly heartening to know that you recognized the effort and experienced the genuine luxury provided by our dedicated team members, which fills us with pride. We eagerly await the opportunity to welcome you back for another memorable experience. Best regards, Nader Neishabouri General Manager
Ali A
Stayed in Jul 2024
Solo travelers
5.0/5
Outstanding
Posted on Jul 23, 2024
I had a great stay at the hotel! And i had a luxurious time with top-notch service and amenities. Big shoutout to Katrena for being a real gem during my stay . It's those little touches of kindness that make a hotel experience extra special. Thank you so much
Response from Property: Dear Ali, We sincerely value your remarkable feedback on your recent stay at Jumeirah Messilah Beach. Absolutely amazing to hear that your stay was the best ever. At Jumeirah, we value every guest's feedback, which makes us proud and motivates us to strive for excellence. Thank you for sharing your experience with us. We have passed your wonderful compliments to our colleague, which truly inspire her to exceed every guest's expectations. We eagerly anticipate your return to the hotel. Best regards, Nader Neishabouri General Manager
Dalala333
Stayed in Jul 2024
Family
2.0/5
Posted on Jul 5, 2024
Everything is very old, the furniture, the decoration, the carpet had many spots it feels dirty. The staff were nice but the service is very sloooow. The bed and pillows are not comfortable at all I couldn’t sleep well. I don’t think ill be coming again
Response from Property: Dear Dalala, Thank you for taking the time to share your feedback with us. We appreciate your candid feedback on the condition of our furniture and your comments about our colleague's service. We sincerely apologize for any inconvenience caused. We understand the importance of maintaining a welcoming and pleasant atmosphere for our guests, and we are continually working to improve both our rooms and services. Please rest assured that your feedback has been noted, and appropriate actions have been taken. Thank you once again for your valuable feedback. We look forward to welcoming you back to Jumeirah Messilah Beach soon. Best regards, Nader Neishabouri General Manager