Hotels near Vintage Church, Metairie

Hello Hampton Inn customer service front desk, I just want to thank KARA so so much words cant explain how hard working this young lady was when me and my family took the drive all the way from Ohio and I didn't have a room and something got mess up when i was doing my reservations. But KARA was the truth and she made a way for me and my children and I thank her so much for just helping the whole family. The rest of the front desk stuff I'm not sure it was always to much attitude or they didn't feel like being bothered. But way to go KARA and was another young lady on I believe Saturday morning who was awesome as well.

Clean and nice room but not all rooms have microwave and fridge. Service could be better. No ice machine or beverage machine but they have ice water in the lobby. It was ok for one night.

The front desk brother is very polite and the service is very good. The hotel has a gym and a small pool. There are many choices to eat around. The only thing is that the Crown Hotel was booked on Trip.com before, but before departure, I was told that the name was changed and it was not the Crown at all. This operation of Trip.com is indeed a bit unacceptable, it is false propaganda...

This hotel was fantastic. It’s located right next to a streetcar station. Our room had a mini-kitchen with cutlery and dishes, a washing machine and a dryer. The staff at the reception were friendly and helpful. We enjoyed our stay so much.

One of the most disappointing things about this hotel is that they were not offering airport transportation as advertised on their website. I don' tkn ow if it was just for the two days I was there, but I was counting on this feature for comfort and convenience. Front desk was friendly. Breakfast buffet attendant seemed rather rude. The walls were PAPER THING. I could hear our next door's neighbor's conversations and could hear their tv. I appreciated the bathroom amenities and the environmentally friendly dispensers. The smurf size plastic bottles seem so wasteful so this was a refreshing approach. Had I known it was DOVE products, I would have brought my own shampoo ..etc Overall, it was a reasonable price and served my purpose.

I stayed at this hotel 10-14 January 2022 for government business and I will never stay at this location, or another Courtyard by Marriott again. First of all, I booked my reservation myself because I was to tell the booking receptionist what group I was with. I called several times in November to book a room but was placed on hold for 15+ minutes each time never being able to complete the booking process. I ended up reserving a room using the Bonvoy app. The actual stay was decent besides the constant slamming of doors, the blinking light directly above the bed, and the confusing light switch setup. The room was clean and modern, but for a 4-day stay I did expect at least one visit from the cleaning staff, but that seemed a bit excessive. Throughout this time, and navigating around the government business I was attending, I attempted several times to confront the desk clerk about ensuring I receive the government rate as I was unable to do so over the phone prior to arriving. On the third night of my stay I received a confirmation via the Bonvoy app that I would receive the government rate. I also got verbal confirmation from the clerk working the night desk on 13 January when I asked if there would be any issue with me checking out at 3am the next day. Checked out of the hotel and was on my way to the airport when I received the electronic receipt in my email for $299/night. This is not the government rate. Upon returning to work the following Monday I called and was directed to speak with Jeanine about the issue. Even though she did assist me with reversing the tax charges, she was rude, unsympathetic, and disruptive as I tried to explain the issue. She did confirm that she was given a list of members who were to receive the government rate but that she took no further action because I did not call to confirm that my name was on the list or that I was indeed attending....if my name was on a list that was given to you, and I had an active reservation 2 months prior, why would this be a problem? Name on list...check. Reservation made by the same name....check. Not so fast! Because I was having difficulties communicating with Jeanine, I had a co-worker of mine who deals with hotel billeting speak to her and she claimed to him that I was extremely rude and degrading to her, which is an absolute lie. I never called her by anything but her name, never used profanity, and only raised my voice when she interrupted me so I could finish what I was saying. Still, no progress. Because of this trip being directed by government, it is not supposed to cost the military member a dime out of pocket. My leadership decided that if I could get a letter from the hotel stating they would not honor the government rate, the hotel cost may be covered. Wrong. After politely requesting such a letter from Jeanine 3 times, I was given what is basically Jeanine's excuse slapped on letterhead. 3 months after this whole ordeal I am now looking at being persona

The hotel is very clean and the breakfast very good. Neighborhood was good. I felt very safe there. The staff was friendly and polite. I would definitely stat there again. The television was a good size and the channel selection was excellent.