Fiesta Americana Reforma Reviews

The staff was very kind and welcoming.

It's so so

Nice service! Is the second time second time we stay and we love it.

It was great we enjoyed very much! Very clean and safe

The hotel is very high-end and the service is very good!

The hotel is in a good location, very safe, and very close to the monument; the service is also good, but the English at the front desk needs to be improved; Eating and shopping are very convenient; opposite are convenience stores and Chinese restaurants;

It is safe and located on the main street. The facilities are also clean and good. I stayed on the 11th floor and it was nice to have a view of Mexico City~ This is a place I want to stay again.

The location is perfect! Our room was clean and the staff was excellent. I would come back 😝

I stayed in this hotel twice on business trips. The facilities are relatively old, but the breakfast is quite rich.

I am an old customer. I like to stay here every time I go to Mexico. It is very convenient. It is very convenient for shopping and eating on Reform Avenue. It is also very close to the city center. Chinese supermarkets are also convenient and Chinese restaurants are not far away.

What I am very dissatisfied with is the attitude of the waiter. Our room included breakfast and dinner, and the front desk specifically told us to eat on the 22nd floor. But every time, no matter for breakfast or dinner, when we arrived on the 22nd floor, we were asked to go to the lobby without even asking for our room number and name. After some questioning, we were reluctantly allowed in. This won't happen to other people, and I seriously suspect it's discrimination. Seeing that we are Chinese, we had such an attitude until we went to have breakfast on the last day. They asked us to go downstairs without asking any questions and gave us no reason. My friend was very angry and argued with him to give him an explanation, but he just apologized. Later, the service manager came up and apologized. Said the hall catering was better so let's go down. I believe you. As for the reason, they themselves would not say it. Anyway, I won't stay here again. Being angry affects your mood and work. Moreover, many special service workers enter and leave the hotel at will without anyone checking in. Maybe this is the open culture of foreign countries. Rubbish

Facilities: Too old, old star hotel Health: OK Environment: The surrounding environment is very good and safe Service: The service is generally OK, the breakfast is so-so

The place is very clean and everyone is friendly. We didn't eat at the hotel, but the service at the bar was great.

The room is nice. Breakfast is on the 22nd floor. The breakfast is rich. The restaurant on the 3rd floor is also very good. There is a convenience store nearby.