Hotel Imperial Reforma Reviews

I have been around three Times at this hotel. Each time we had another issue. This time Wi-Fi wasn’t working in the morning but t my room 508 was quiet. Last time I stayed at 102 which was exactly above the aircon s. The staff was friendly and welcoming every time. It’s located in a central position of reforma avenue. I walked to the Hidalgo surroundings as well as to Chapultepec park although it’s pretty far . I liked the beauty of the architecture and the old style. It is in dire need of renovationbut still a nice place …

The worst hotel I have ever stayed at. We were booked into a junior suite that was old and dark. The furniture must be 40 years old. The bed was simple are large rock hard slab the pillows small and lumpy. The shower, bath and vanity all leak constantly, every lampshade was damaged and torn, the toilet seat was broken and the chair had small nails exposed where the fabric had warn away. No bath mat and the 2 small old very stiff towels. We booked this hotel as it had a gym but apparently the gym is closed and the hotel sees no reason to advise potential guests of this fact. At breakfast we were refused cups of hot water to add our own teabags to and we were then advised we would have to pay extra for the small bit of milk for our tea and we could not sit in the dining room and drink our tea. We were then provided takeaway cups with room temperature water. We paid extra for breakfast but were advised that we could not have the buffet breakfast we could only have a premade ham and cheese sandwich and a small plate of thinly sliced fruit that looked like leftovers. The staff were rude, aggressive and had no interest in guest relations. After 2 horrible nights we are thankful to be checking out.

Hotel was nice , but old .. elevator was not working many times In a day . And there was not enough light in the room . But antique and gorgeous hotel also good location for public transport , convenience I would like to visit again when I visit mexico city

Great location. But old hotel. Service was ok and amenities were fine

Very nice, nice facilities and great connectivity. It is easily accessible considering the heavy traffic in CDMX. Without a doubt a great place for a business trip.

Facilities and location are 10/10. In relation to the cost, the room exceeds expectations! (:

The hotel was very well located, but they made me change rooms without giving me any options.

Good place and spacious room. A problem hearing noises from the bathroom in the room Continuous.

It would be better if you can choose your own breakfast

The angry trunk; the terminal to pay by card without service. The switches in the room are located far from the entrance. The second floor in total darkness. Lost electrical contacts. Regular breakfast, hard sweet bread. When paying for food, the waiter took 17 minutes to give me the change.

The hotel is very good, but the interior of the room is a bit old, it will be better if it is repaired.

I advise