Hilton Garden Inn Mexico City Santa Fe

Hilton Garden Inn Mexico City Santa Fe Reviews

Hilton Garden Inn Mexico City Santa Fe

Calle 3 #55 Col. Lomas de Santa Fe, Mexico City, Federal District, 01219, MexicoView Hotel Details
Hilton Garden Inn Mexico City Santa Fe
Hilton Garden Inn Mexico City Santa FeHilton Garden Inn Mexico City Santa FeHilton Garden Inn Mexico City Santa Fe
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Hilton Garden Inn Mexico City Santa Fe Guest Reviews

4.2/5
Very Good
103 review
Verified reviews
Location4.1
Amenities4.2
Service4.1
Cleanliness4.4
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All reviews(103)
Positive reviews(96)
Reviews with photos/video(13)
Clean and tidy(12)
Awesome rooms(11)
Friendly owner(11)
Awesome stay(10)
Negative reviews(7)
Filipino Traveler & Entrepreneur - Beverly Vega
Suite, 1 Bedroom, Non Smoking
Stayed in Sep 2024
Business travelers
53 review
3.2/5
Posted on Dec 3, 2024
I checked in 2-3 days late due to emergency and they said all 4 nights bookings were cancelled, even I still have two more nights to stay. They refused to refund as well, so I just paid for an half day stay cause I was supposed to have a flight at night and they charged almost full, receptionist was never kind to tell me that difference is just little for an overnight stay. So decided to stay overnight cause I re-scheduled my flight the next day, cause I had a meeting and I won’t catch my flight, then when I returned back to the hotel, bought a water they asked for the room number and new receptionist told me that I should have checked out cause there’s a note that I can only stay until 6 or 7PM, I checked in at 2PM, lol. Paid almost 70USD for that, then I told them to extend until next day at 2:00PM, then they charged me for another almost 80USD. No consideration at all, will definitely ask the booking app to ask for the 4 nights stay refund that was unused that they refused to refund, they said it’s no show already even I showed up on the 3rd day. Lol. Kinda scam tactic. And I hate it. I just let it go.
BeachBum
Room, 1 King Bed, Non Smoking
Stayed in Nov 2023
Couples
37 review
1.0/5
Posted on Nov 13, 2023
Service was horrible. First day we arrived, there was no hot water in the entire building. Service staff at front desk were rude and very unprofessional. Avoid staying at this hotel.
6/9
Jose Maria
Room, 1 King Bed, Non Smoking
Stayed in Mar 2024
Couples
7 review
4.2/5
Very Good
Posted on Apr 7, 2024
Location and Hotel in general is great! Room city views are beautiful. Shared amenities with Double Tree, swimming pool has extra cost. Some personnel attitude a little dissapointing. Overall a nice experience.
Ramos
Room, 1 King Bed, Non Smoking
Stayed in Dec 2023
Business travelers
4 review
4.5/5
Great
Posted on Dec 22, 2023
Good hotel, easy access but not a lot of things around in walking distance. Very clean rooms, amenities as expected. Recommended to ask for upper floors to Avoid noise from restaurants nearby.
Guest User
Room, 1 King Bed, Non Smoking
Stayed in May 2023
Business travelers
35 review
5.0/5
Outstanding
Posted on Jun 24, 2023
The hotel is safe and clean. The price is very competitive. Plus the free packing. Awesome.
Guest User
Room, 2 Double Beds, Non Smoking
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 4, 2023
Excellent hilton i loved it ❤️
Pei Khee
Room, 1 King Bed, Non Smoking
Stayed in Jan 2024
Business travelers
18 review
3.0/5
Posted on Mar 18, 2024
not many food around
Guest User
Room, 1 King Bed, Non Smoking
Stayed in Nov 2024
Business travelers
15 review
4.6/5
Great
Posted on Nov 15, 2024
The room was quite big and the bed was spacious. The view from the upper floors was nice. The facilities were a bit old. Fortunately nothing was damaged.
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Guest User
Room, 1 King Bed, Non Smoking
Stayed in Nov 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Nov 19, 2024
It's good but a little old. There are shampoo, soap, body lotion, hangers, iron, refrigerator, coffee machine, but there are no slippers or kettles. The floor-to-ceiling windows can't be opened and it's a bit stuffy. The air conditioner is either too hot or too cold.
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Lvxu
Room, 1 King Bed, Non Smoking
Stayed in Sep 2024
Business travelers
2 review
3.2/5
Posted on Sep 21, 2024
The room is poorly soundproofed. When the neighboring room moves, the bedside lamp in my room will make noise. The air conditioner is also noisy. Floor-to-ceiling glass, it's really hot
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Guest User
Room, 1 King Bed, Non Smoking
Stayed in Dec 2024
Family
1 review
3.7/5
Posted on Jan 4, 2025
The bad thing about this hotel is the bathrooms, the water from the shower leaks and the entrances for vehicles are too dark. Other than that, it's generally good.
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Guest User
Room, 2 Double Beds, Non Smoking
Stayed in Oct 2024
Business travelers
1 review
3.0/5
Posted on Oct 24, 2024
The entrance of this hotel is in a very remote place, and you need to climb a very high slope. Every time I call an Uber, the local driver can't find the hotel entrance after going around and around, and I have to follow the navigation for several circles, which is very troublesome. Even with the navigation, it is still confusing. It is really annoying. Secondly, the hotel's network is also very poor. Every time I come back from outside, I need to log in again. The network is also slow
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tobyzhou
Room, 1 King Bed, Non Smoking
Stayed in Sep 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Nov 3, 2024
This hotel is quite affordable in Mexico City. It is very good. The breakfast is very rich... The fruit is delicious... The front desk service is also very good. Very warm and attentive
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Jiwazhaogou
Room, 1 King Bed, Non Smoking
Stayed in Mar 2024
Business travelers
10 review
4.0/5
Very Good
Posted on Mar 7, 2024
If you are on a business trip, the Santa Fe area is relatively remote. Hotel environment and room OK For Asians, breakfast is average and we eat together at the hotel next door. The most speechless thing is that I stayed for two nights and the WiFi in the room was not connected on the second night. The solution given by the front desk was that I didn’t know when it would be fixed. I suggested that I go to the lobby of the hotel next door to use the Internet 🫠🙄😂
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Leidisenjiantoumen
Room, 1 King Bed, Non Smoking
Stayed in Jun 2024
Business travelers
1 review
0.5/5
Posted on Jun 23, 2024
The after-sales service is very bad, ** style service, the check-out rule is free, but in the end no refund.
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