Las Alcobas, a Luxury Collection Hotel, Mexico City

I would have given this hotel 10 stars if I could. The service during my stay was exceptional and the rooms and location are great. I have given it such a low score, because they charged me for 2 rooms instead of 1 and they are refusing to acknowledge their mistake and are no longer returning my calls.

5 star luxury with an unpretentious feel. This hotel in the heart of Polanco neighborhood is an excellent choice for anyone visiting Mexico City, whether here for business or pleasure. The staff are very friendly and accommodating in every way. The showers have great water pressure and the rooms are decorated with high quality taste. Love the hidden bar in a beautiful cabinet and the 6 story stairway in the center of the hotel is a showpiece. This hotel is near shops and restaurants all within walking distance. Do yourself a favor and book this hotel on your next trip to Mexico City.

ABOVE & BEYOND are the two words I think of when I think of Las Alcobas. For someone who has traveled the world and stayed at countless luxury resorts/hotels, the service and staff at Las Alcobas was just incomparable. My husband and I were celebrating our first wedding anniversary and from booking to the end of our trip, the concierge and staff were extremely helpful and thoughtful. They were the BEST communicators we've ever encountered at a hotel and were very accommodating. They truly made our anniversary trip memorable and so special with the attention to detail and thoughtfulness. There are many well-known and major hotels in the area and in the neighboring districts but when I tell you that you will NOT get the same attention to detail service that you will at Las Alcobas, mark my words. They will make you feel truly at home and care for you the entire trip. In addition, their margaritas offered at their restaurant is truly the most delicious one we've ever had in our life. Yes, in our LIFE. The margarita are fresh, not too sweet with the most amazing salted foam and shaved lime on top. CHEFS KISS! I cannot recommend this hotel enough. Do yourself a favor and choose Las Alcobas for the best experience from beginning to end in Mexico City. Special thanks to Bruno (our wonderful concierge), Sara (helped us check-in/out), all the wonderful cleaning service ladies and last but not least - the wonderful restaurant (named Anatol) staff thought greeted us with the brightest smiles each evening as we enjoyed our now forever favorite margaritas!

The location of this hotel is ideal for exploring Mexico City from the neighborhood of Polanco. The lobby is intimate, as is the overall vibe of this small hotel. The staff is attentive and friendly. Even though the rooms are small (even the larger ones), they are comfortable and well designed. Noise from the road is minimal, due to good soundproofing. The shower is decadent, to say the least, with multiple shower heads. The only minor issue was children were running around the hallway one evening and morning making noise. This property advertises as adults only, with a minimum age of 13 to check in. This was brought to the attention of management, who apologized and stated it only occurred a few times a year. I was provide with nominal (and I mean nominal Bonvoy Points) for the inconvenience. To be honest the amount of points provided as compensation were almost insulting for a property of this caliber and price point. We could have stayed at other properties at a lower price point, but chose this one because of the Adults Only policy advertised. Other than the minor issue, this is an amazing property.

This is a brilliant boutique luxury hotel in Mexico. What’s stands out is their excellent modern infrastructure and more importantly their brilliant personalised service. The staff absolutely stands out and is at par with the Mandarin or Taj - homely and always keen to help - takes out the commerciality. The neighbourhood is extremely safe (Polanco is an upmarket neighbourhood) and there are tons of brilliant restaurants all in walking distance. The only caveat on location is traffic - getting in and out of Polanco to visit tourist sites etc can be a bit frustrating at peak hours like in most big cities - just make time for it and staff will be able to guide you

This is a wonderful boutique hotel. Beautiful functional rooms with lots of storage and lovely amenities. Well located with excellent service and friendly staff. We had breakfast on the hotel and it was delicious. Their chocolate chip cookies are rich and scrumptious. My only comment would be to add a lighted mirror on the desk in the room. Everything else was terrific.

We had an amazing first visit to Mexico City! We are so glad we chose to stay at Las Alcobas! The staff was so kind, knowledgeable & personal. We especially loved Bruno Rendon & Jose Luls. They treated us especially well! The rooms were beautiful, breakfast was delicious & locations was perfect to walk to all the shops & restaurants. We can’t wait to come back again soon!