Sofitel Mexico City Reforma

Sofitel is certainly the best hotel in CDMX right now. The pool and restaurants are very, very, very good, the rooms beautiful and spacious, and the service is world class. Special thanks to Diego, one of the managers.

Got upgraded to a suite with bath tub and breathtaking views of the city. Service is phenominal. Staff is always eager to please. Everyday housekeeping cleans the room and replenishes the water. Breakfast has everything you can ask for. Location is great in the heart of Zona Rosa where restaurants are walkable and near landmarks. If you can afford it, don't look elsewhere. This is the place.

Hospitality was beyond amazing with the staff!

Clean hotel in the heart of mexico city, however doesn’t seem like a 5 star hotel, more so 4 star. There were things that did not work in the room. Front desk staff were polite at first however when I brought up my room assignment was not correct, the original girl had a slight attitude. Spa service was decent but did not live up to the hype. I’ve been to much better. Balta breakfast was just okay but came with ******* VIP perks so can’t complain. All in all, it was a very average stay. I expected better with all the raving reviews.

The Sofitel Hotel was a class act from the moment I arrived until I departed. It is well located for the reforma area for both walking and easily accessible for Uber pick-ups. The staff provide the upmost customer service and engagement. The front desk staff was fantastic. The first person I met was Maria Jose when I was checking in and she was so kind and very professional. Throughout my stay I dealt with members of the customer care team Mariel, Regina, Maria and Jane. They were absolutely engaging and provided tremendous customer service. Armando in the dining room as well as Monica and Kayukari in the spa provided exceptional service. I also want to thank Uriel with the downstairs doorman team. When I left, there was a function at the US Embassy and there was no access for Uber to pick me up in front of the building. I know this is no fault of the hotel but I was flustered because I didn’t know how to exit the hotel through the back entrance and obtain an Uber in the surrounding neighborhood and I had a pending flight. Uriel saw that I was perplexed he took complete charge of helping me. He was able to direct the Uber to a proper location, carried my luggage out into the neighborhood, and stayed with me until the Uber arrived. He spoke to the Uber driver to ensure that he knew where he was taking me at the airport and what terminal I should be taken to and he loaded my luggage into the car. I am personally very grateful to Uriel. This was very reassuring and appreciated. These were the employees that I had more extended contact with, but actually every employee I dealt with was truly amazing in representing the Sofitel brand and the general manager and the managerial team should be proud of the customer service provided and I highly recommend this hotel.