Guest User
January 5, 2025
The photos of the rooms booked do not correspond to what the hotel offers.
I had to pay an additional amount per night to be able to stay in the room selected in the reservation. Although I showed them that it did not correspond to what was offered in the application.
In the bathrooms, the shower is at the same level as the rest of the bathroom floor and the shower floor is made of wood. Then, every time you shower, the water comes out all over the bathroom and the wood retains the humidity, giving a damp smell all the time in the room.
In the sink faucet, the keys could hardly be opened or closed and they had a water leak. The waste is terrible. When reporting the damage to hotel maintenance, they could not do anything, because they said that this was the design of the water system and that it was not possible to fix the leak with that system.
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