NH Collection México City Centro Histórico Reviews
NH Collection México City Centro Histórico
C. de la Palma 42, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, Mexico City, MexicoView Hotel Details
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NH Collection México City Centro Histórico Guest Reviews
4.2/5
Very Good
130 review
Verified reviewsLocation4.2
Amenities4.1
Service4.2
Cleanliness4.2
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All Reviews(130)
Positive reviews(125)
Reviews with photos/video(8)
Awesome stay(10)
Clean and tidy(8)
Delicious breakfast(8)
Great service(6)
Convenient location(4)
Negative reviews(5)
Guest User
Premium Room
Stayed in Dec 2023
Business travelers
3 review
Posted on Dec 15, 2023
Over all stay was satisfactory . Break fast should have been better
Response from Property: Dear Guest,We are deeply sorry that your experience at our hotel was not satisfactory. I would like to apologize for not being able to meet your expectations regarding our standards during your recent stay.Please rest assured that we have shared your feedback with the team and will take action to correct the issues you experienced.We are committed to providing memorable experiences with exceptional service. Therefore, we hope to welcome you again and improve your experience soon.Thank you again for choosing to stay with us and for your time in sharing your comments.Sincerely,Oscar Flores AvilaFront Desk Manager
Guest User
Superior king Room
Stayed in Apr 2023
Solo travelers
14 review
Very Good
Posted on Jun 4, 2023
Right in the historical town, good place to stay for tourists. The room is a little bit small!
Response from Property: Dear guest,NH Collection Mexico City Centro Histórico is pleased to welcome you to our hotel, where you will always find your home!I have shared your opinion with our colleagues and they are very pleased to know that their work ends up satisfying clients as important as you and your guests.Thank you for your visit and we look forward to your visit!Rebeca IzquierdoFront Desk Agent
Guest User
Superior king Room
Stayed in Sep 2023
Family
4 review
Outstanding
Posted on Sep 29, 2023
A very nice hotel 🏨
Response from Property: Dear guest, NH Collection Mexico City Historic Center is pleased to welcome you to our hotel, where you will always find your home! I have shared your comments with our colleagues and we will continue to improve every day to provide you with better services. Thank you for visiting and we look forward to seeing you! Rebeca Izquierdo Front Desk Agent
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Superior Room
Stayed in Mar 2024
Friends
2 review
Outstanding
Posted on Apr 3, 2024
The historical district is nearby, very lively, and the Cathedral, the Palace of Arts, and the National Museum are all within a 15-minute walk. There are also many restaurants around, and the location is really great! The hotel is very safe, the facilities are good, and the environment is nice
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Response from Property: Dear Guest,Thank you for taking a few moments to share your impression of your recent experience through our Satisfaction Survey.We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your kind words with the team to continue to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Sincerely,Oscar Flores AvilaFront Desk Manager
Álvaro
Superior Room
Stayed in Apr 2024
Couples
2 review
Amazing
Posted on Apr 7, 2024
The hotel is located in the historic center, which is ideal for getting to know the city. Cleaning turned out to be excellent. The staff was very friendly and willing, with special mention to the reception staff both upon arrival and upon departure. As for the restaurant staff, they can improve organization and coordination at breakfast, where we believe they have the potential to improve and offer a completely satisfactory experience.
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Response from Property: Dear Alvaro,
Thank you for taking a few moments to share your impression of your recent experience through our Satisfaction Survey.
We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations. Please rest assured that we have shared your feedback with the team and will take action to correct the issues you experienced.
Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.
Sincerely,
Oscar Flores Avila
Accommodation Manager
Huipaobudeyang
Superior Room
Stayed in Aug 2023
Solo travelers
8 review
Very Good
Posted on Sep 14, 2023
The service of the hotel is okay. It is close to Constitution Square and there are a lot of people around. The adjacent rooms may be noisier, but the scenery will be better. The breakfast is good and the omelettes are more in line with Chinese tastes. In short, the price/performance ratio is good.
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6/7
Response from Property: Dear guest, NH Collection Mexico City Historic Center is pleased to welcome you to our hotel, where you will always find your home! I have shared your comments with our colleagues and we will continue to improve every day to provide you with better services. Thank you for visiting and we look forward to seeing you! Rebeca Izquierdo Front Desk Agent
JINJU
Superior king Room
Stayed in Jul 2023
Solo travelers
21 review
Outstanding
Posted on Sep 18, 2023
It is close to Xoxalo Square and the subway station.
Breakfast is great and the staff are really friendly!
The accommodation is neat, clean, and nice~
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Response from Property: Dear guest, NH Collection Mexico City Historic Center is pleased to welcome you to our hotel, where you will always find your home! I have shared your comments with our colleagues and we will continue to improve every day to provide you with better services. Thank you for visiting and we look forward to seeing you! Rebeca Izquierdo Front Desk Agent
Guest User
Superior Room
Stayed in Dec 2023
Business travelers
11 review
Posted on Feb 18, 2024
In the city center, I stayed in a room worth several hundred for a night price of several thousand. The room was relatively small. When I first checked in, the air conditioner in the room did not heat, there were no slippers in the room, and there was very little shower water. Later, I changed to another room after my friend told me. I was given a pair of slippers, but the hygiene was not ideal. The breakfast had not changed much after staying for more than ten days, and there were few varieties. I returned home 3 days early and the room fee was not refundable. It was sad😫
Original TextTranslated by Google
Response from Property: Dear Guest,We are deeply sorry that your experience at our hotel was not satisfactory. I would like to apologize for not being able to meet your expectations regarding our standards during your recent stay.Please rest assured that we have shared your feedback with the team and will take action to correct the issues you experienced.We are committed to providing memorable experiences with exceptional service. Therefore, we hope to welcome you again and improve your experience soon.Thank you again for choosing to stay with us and for your time in sharing your comments.Sincerely,Oscar Flores AvilaFront Desk Manager
Jayden C
Superior king Room
Stayed in Jun 2023
Business travelers
10 review
Outstanding
Posted on Jul 4, 2023
The location is really good. It's next to the historic city. It takes only 5 minutes to walk to the square. There are many restaurants and cafes. There are various activities and parades in the square on weekends. Pride day is rarely seen in other places, and there is also cat and dog day. The room is clean and tidy, the breakfast is rich and delicious 😋
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Response from Property: Dear Guest, NH Collection Mexico City Centro Histórico is pleased to welcome you to our hotel, where you will always feel at home! I have shared your comments with our colleagues and they are happy to know that your work ultimately delights such an important clientele. We appreciate your presence as much as you and your guests do, and we look forward to welcoming you back! Rebeca Izquierdo Front Desk Agent
Anonymous User
Superior king Room
Stayed in Jun 2023
Business travelers
36 review
Great
Posted on Jun 26, 2023
The location is on the edge of Syntagma Square, the room is a bit small, the service is OK, and the check-out time is extended to 2 o'clock for me
Original TextTranslated by Google
Response from Property: Dear guest, NH Collection Mexico City Centro Histórico is pleased to welcome you to our hotel, where you will always feel at home! I have shared your comments with our colleagues and they are happy to know that their work ultimately leads to customer satisfaction, which is as important as you and your guests. Thank you for your visit and we look forward to seeing you soon! Rebeca Izquierdo Front Desk Agent
YUKI
Superior king Room
Stayed in Apr 2023
Couples
2 review
Outstanding
Posted on May 10, 2023
Conveniently located.
The room was clean and the Wi-Fi worked well.
The breakfast buffet was even better than I expected.
It was difficult to come across a salad menu when I came to Mexico, so I ate a lot of healthy salads and felt like I became healthy
The hotel receptionist and the boy's grandfather were friendly and kind.
Original TextTranslated by Google
Response from Property: Dear NH Collection Mexico City Centro Historico, we are delighted to welcome you to our hotel, which has always been your home. We have already shared your comment with our colleagues. They are delighted to know that their work has contributed to the satisfaction of a client who is as important as you and your guests. Thank you for visiting. See you soon! Ec Rodrigo Camacho Guest Relations
Guest User
Superior Room
Stayed in Sep 2023
Business travelers
10 review
Posted on Oct 2, 2023
The air conditioner in the first room we stayed in tripped and there was no air conditioning. The maintenance was not good. When I moved to another room, there was no air conditioning. The wind blew out, there was no air conditioning, and there was no window ventilation. When I asked for a replacement, I was told that there was no other way. We had to stay in a sealed room for one night, which resulted in heat stroke. There was no reply to the complaint for two days. The service attitude was extremely poor. I would not recommend staying at this hotel. This is the hotel with the worst WeChat service I have ever stayed in during my travels. 100 bad reviews
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Response from Property: Dear Guest,Thank you for the trust you have placed in our hotel, NH Collection Mexico City Centro Historico, and for taking the time to write to us in detail about the inconveniences that occurred during your stay with us. Please allow me to offer my sincere apologies for the experiences you have had during your stay at our hotel. I brought this to attention of the departments involved and we can assure you that we have reviewed and adjusted our procedure to make each guest feel special and appreciated, as this is one of our main promises Finally, we appreciate that you have given us the opportunity to improve our products and services and we look forward to welcoming you back to our hotel. Sincerely. Oscar Flores / Front Desk Supervisor
Guest User
Superior king Room
Stayed in Jun 2023
Business travelers
3 review
Very Good
Posted on Sep 17, 2023
This is the second time I have stayed here. I felt bad when I checked in in 2019. This time I felt better. I don’t know if the room I stayed in this time was of a higher level. But their service staff are really slow, and they may not be able to deliver it within half an hour😅. But the location is really good. It's a few minutes' walk from Constitution Square and surrounded by police, so it's relatively safe.
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Response from Property: Dear guest, NH Collection Mexico City Historic Center is pleased to welcome you to our hotel, where you will always find your home! I have shared your comments with our colleagues and we will continue to improve every day to provide you with better services. Thank you for visiting and we look forward to seeing you! Rebeca Izquierdo Front Desk Agent
JETTge
Premium Room
Stayed in Jun 2023
Business travelers
52 review
Outstanding
Posted on Jul 15, 2023
Next to Constitution Square, it is very convenient for shopping, eating and shopping. Taking a taxi is easy to encounter traffic jams and detours. There is no laundry room, which is inconvenient. Breakfast is not bad, quite satisfactory
Original TextTranslated by Google
Response from Property: Dear guest, NH Collection Mexico City Centro Histórico is pleased to welcome you to our hotel, where you will always feel at home! I have shared your comments with our colleagues and we will continue to improve every day to provide you with better service. Thank you for your visit and we look forward to seeing you soon! Rebeca Izquierdo Front Desk Agent
Camel Bai
Superior king Room
Stayed in May 2023
Business travelers
2 review
Outstanding
Posted on Jun 30, 2023
The surrounding area is very convenient. The location is very good, the breakfast is also very good, it is worth recommending.
Original TextTranslated by Google
Response from Property: Dear guest, NH Collection Mexico City Centro Histórico is pleased to welcome you to our hotel, where you will always feel at home! I have shared your comments with our colleagues and they are happy to know that their work ultimately leads to customer satisfaction, which is as important as you and your guests. Thank you for your visit and we look forward to seeing you soon! Rebeca Izquierdo Front Desk Agent