NH Collection Mexico City Reforma Reviews
NH Collection Mexico City Reforma
Liverpool 155, Mexico City, MexicoView Hotel Details
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NH Collection Mexico City Reforma Guest Reviews
4.4/5
Very Good
45 review
Verified reviewsLocation4.5
Amenities4.2
Service4.5
Cleanliness4.4
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All Reviews(45)
Positive reviews(38)
Reviews with photos/video(10)
Great location(12)
Awesome stay(9)
Awesome rooms(8)
Delicious breakfast(7)
Friendly owner(7)
Negative reviews(7)
Guest User
Superior Two Queen Room
Stayed in Nov 2023
Business travelers
20 review
Amazing
Posted on Dec 5, 2023
Good location at the Zona Rosa. Rooms are comfortable. Breakfast is good, some Mexican specialties are available. Try the ＂cafe de olla" and the ＂tamales".
Response from Property: Dear Guest, For NH Collection Mexico City Reforma it was a great pleasure having received you at our hotel, where you will always find, your home!I have already shared your comments with our colleagues who have been very happy to know that their work culminated in the satisfaction of a client as important as you and your guests.Thank you for your visit and see you soon!Ek Rodrigo CamachoGuest Relations
Patrik2008
Superior King Room
Stayed in Oct 2023
Couples
22 review
Outstanding
Posted on Oct 18, 2023
The hotel is good. A breakfast was very variety. Room was clean. The hotel has a nice pool on a 3rd floor.
Response from Property: Dear Patrik2008, On behalf of the entire team that makes up NH Collection Mexico City Reforma, we want to thank you for sharing your very pleasant experience here at our facilities.It has been a great pleasure for us to receive you and to have been part of your vacations in Mexico City, we are very happy to know that the rooms and, facilities and breakfast was to your liking, we will continue working to improve our services and provide you with a delightful experience.Thanks for your visit, see you soon!Ek Rodrigo CamachoGuest Relations
Guest User
Superior Room
Stayed in Jul 2023
Solo travelers
2 review
Very Good
Posted on Jul 16, 2023
The location is very good. Surrounding there are many restaurants and Cafes. The metro station just few minutes to walk. The concierges are friendly and helpful. the breakfast is delicious. Special is the omelet made very good. The room is modern and comfort.
Response from Property: Dear Guest, I would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in NH Collection Mexico City Reforma. I value immensely your comments as the only way to improve our services and to align with the guests needs. I will be considering these to improve our performance. I hope to have the opportunity to see you again at the hotel.Mayela Lopez, Rooms Division Manager
saam61
Superior Room
Stayed in Jan 2023
Solo travelers
2 review
Posted on Apr 5, 2023
I guess it’s ok for Mexico City. Some issues. Location was good. Other NH Hotels were better. The woman on the reception was a bit unfriendly.
Response from Property: Dear Muhammed Samet, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. We are glad you enjoyed your stay, we are aware we have our opportunity areas, nevertheless we are working on them we would be thrilled to welcome you in the future so you can experience the extraordinary here at NH Collection Mexico City. Reforma, Best!María Lazalde Guest Relations Manager
Carlosinjune
Premium King Room With Terrace
Stayed in Apr 2022
Friends
3 review
Outstanding
Posted on May 5, 2022
Great location been here many time, safe and clean hotel, I will come back
Response from Property: Dear CarlosinJune, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. We are glad you enjoyed our stay and to know that we exceeded your expectations, We will be thrilled to welcome you back at NH Collection Mexico City, Your home away from home! Best! María LazaldeGuest Relations Manager
Guest User
Junior Suite
Stayed in Aug 2022
Solo travelers
10 review
Very Good
Posted on Aug 29, 2022
The location is excellent. However, the swimming pool is not cleaned well. We also need to prepare slippers, toothpaste, and brush ourselves. The staff are friendly. Trip.com system has problems with uploading photos, so I cannot share them here.
Response from Property: Dear Guest User, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. We are glad you enjoyed your stay, we are aware we have our opportunity areas, nevertheless we are working on them we would be thrilled to welcome you in the future so you can experience the extraordinary here at NH Collection Mexico City. Reforma, Best!María Lazalde Guest Relations Manager
Goncalo Ivan
Superior Room
Stayed in Apr 2022
Business travelers
10 review
Very Good
Posted on May 31, 2022
Good location
Response from Property: Dear Goncalo Ivan, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. We are glad you enjoyed our stay and to know that we exceeded your expectations, We will be thrilled to welcome you back at NH Collection Mexico City, Your home away from home! Best! María LazaldeGuest Relations Manager
Guest User
Superior Two Queen Room
Stayed in Mar 2024
Business travelers
21 review
Outstanding
Posted on Mar 30, 2024
Very good hotel, the hotel setting is very good, opposite the street is full of food, no worries of being hungry. The hotel is in the downtown area, everything is very convenient! Visitors are very worry-free when traveling.
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Guest User
Premium King Room
Stayed in Sep 2023
Business travelers
4 review
Outstanding
Posted on Nov 21, 2023
The room is big and clean. The breakfast is good.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service and our warmth, we will send your comments to our team, I am sure that your comments are very valuable to continue working with that same dedication. Thank you very much for giving us the opportunity to welcome you. Mayela López, Rooms Division Manager
bencol
Superior Two Queen Room
Stayed in Dec 2023
Business travelers
38 review
Very Good
Posted on Dec 13, 2023
This facility is sorry for the price. The facilities are old, but the service is still good.
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Bobonaigaier🍓
Premium Two Queen Room
Stayed in Apr 2023
Family
11 review
Great
Posted on May 4, 2023
The location of the hotel is very good. There are many police patrols around. There are many restaurants nearby. You can walk to the pedestrian street in about 5 minutes. The service attitude of the hotel staff is very good and they are very enthusiastic.
Original TextTranslated by Google
Response from Property: Dear BobonaigaierI would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. We are glad you enjoyed our stay and to know that we exceeded your expectations, We will be thrilled to welcome you back at NH Collection Mexico City, Your home away from home! Best! María LazaldeGuest Relations Manager
Walker8113230186
Superior Room With View
Stayed in Sep 2023
Business travelers
1 review
Posted on Sep 30, 2023
The WIFI speed is extremely slow, even slower than a turtle speed. The sound insulation in the next room was poor and the mattress was deformed. The front desk service is not good.
The location is good, you can walk to the Independence Pillar and Pedestrian Street. It’s a five-minute walk to Yipinju, a Chinese restaurant.
Original TextTranslated by Google
Response from Property: Dear Mr. Walker, Thank you for taking a few minutes to complete our satisfaction survey. First of all, we are deeply sorry that you were not satisfied with your stay at our hotel. I apologize for not meeting your expectations of our standards during your recent stay. Rest assured that we've shared your feedback with the team and will take steps to correct the issue you're experiencing. We are committed to delivering unforgettable experiences through exceptional service. Therefore, we hope to welcome you again and improve your experience as soon as possible. Thank you again for choosing to stay with us and taking the time to share your review. Sincerely, Eike Rodrigo Camacho Guest Relations
Shixiaoshui
Superior Room With View
Stayed in Sep 2023
Business travelers
37 review
Amazing
Posted on Oct 6, 2023
The room is large and clean, the breakfast is rich and delicious, the service is in place and not ambiguous, the lobby is grand and there are mosquitoes, there are two treadmills in the gym, one of which does not work, and the other has a hole in the console
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Response from Property: Dear Shi Xiaoshui,
On behalf of the entire team of NH Collection Mexico City Reforma, we would like to thank you for sharing your valuable feedback
and for your pleasant experience in our facilities.
For us, it is a pleasure to host you and participate in your vacation in Mexico City,
and we will continue to work hard to improve our services and provide you with a pleasant experience.
Thank you for your visit and see you soon!
Ek Rodrigo Camacho
Guest Relations
Dalaogan
Superior Room
Stayed in Mar 2023
Business travelers
21 review
Very Good
Posted on Mar 16, 2023
The location of the hotel is very good. It takes only 5 minutes to walk to the pedestrian street. There are supermarkets for eating, drinking and entertainment. The bus center is also very close. The police station is diagonally across the road, so it is very safe.
Hardware and breakfast are good, generally worth recommending.
Original TextTranslated by Google
Response from Property: Dear Dalaogan, Dear Guest, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. We are glad you enjoyed our stay and to know that we exceeded your expectations, We will be thrilled to welcome you back at NH Collection Mexico City, Your home away from home! Best! María LazaldeGuest Relations Manager
Lu Avilez
Superior King Room
Stayed in Jul 2023
Solo travelers
9 review
Outstanding
Posted on Aug 9, 2023
The hotel is quite well located. Many restaurants and places around. The rooms are spacious and comfortable. The staff is friendly. I would stay here again.
Original TextTranslated by Google
Response from Property: Dear Lu Avilez, On behalf of the entire team that makes up NH Collection Mexico City Reforma we want to thank you for sharing your very pleasant experience here at our facilities. For us it has been a great pleasure to receive you and to have been part of your vacation in Mexico City, we will continue working to improve our services and provide you with a delightful experience. Thank you for your visit, see you soon!Ek Rodrigo CamachoGuest Relations