Hyatt Regency Mexico City Insurgentes WTC Reviews

There are two Regency hotels in Mexico City, one of which was more expensive and had a higher rating, but I booked this one because it was new. I wanted to use the Regency Club, so I booked a suite, but when I checked in, trip.com and the hotel were not connected, and I had to wait 30 minutes for the reservation to be completed. In the end, there was an event at the nearby WTC that day, so all the suites were fully booked, and instead, a club room was available, but only a twin was available, not the king I had requested. The room I was assigned to was on the 14th floor of the club floor, which was spacious but had no bathtub, and the door separating the bathroom and the room did not close properly, so I wondered if it was really new. Maybe the hotel name was renewed? ? The cleaning was poor, and there was trash left in the trash can and food scraps on the ground. The free breakfast in the lounge was poor, and there was no one there at cocktail time, and there was dried cheese, ham, desserts, etc., which was disappointing. The gym had no changing room or shower room. I was not sure if the spa was open. There is a supermarket nearby and the bus is right in front.

Newly opened hotel! Except for the price, everything else is good. The address and location are also average, surrounded by the old city! Overall, it's good. The two beds in the double room are also relatively large, which is larger than the beds in other hotels!

Worst hotel during my business trip so far. Avoid it if you have any other alternatives. Even though I made a reservation through this site a month in advance and paid in full, there was no room available on the day of arrival.

Expensive, no breakfast