Guest User
October 25, 2024
The hotel is in a good location, very close to the beach and nice places to eat. Alex and Luis were also very helpful and kind whilst we stayed there as we had numerous issues, some of which they were able to help resolve. Having said this, I would never stay here again. The check-in was very unwelcoming and other than the code for our room we were given no other information, we also had no towels in our room when we arrived. Our room wasn’t cleaned for days (we were told we had to request this, which we should have been told at check in), and when we requested for a room clean, we didn’t actually get one until 2 days later. The hallways absolutely stink of mould and damp, the towels all have stains on them, and the housekeeping staff consistently forget to bring fresh ones. The deck chairs by the pool are all broken, rusty, and falling apart. The Gate is locked at night and we weren’t told how to get in (again, would have been useful to be told this at check in). We were given late check out after receiving such a bad service, and then still locked out of our room anyway. This happened to our friends who paid for late check out too. All in all, as lovely as some of the staff were, I would avoid this hotel if you want to have a stress free holiday. it's definitely not a 4* service.