Yishang Hotel (Mianyang High Speed Railway Station CapitaLand Plaza)

Yishang Hotel (Mianyang High Speed Railway Station CapitaLand Plaza) Reviews

Yishang Hotel (Mianyang High Speed Railway Station CapitaLand Plaza)

Building 1, No. 109, Middle Section of Changhong Avenue, Mianyang, ChinaView Hotel Details
Yishang Hotel (Mianyang High Speed Railway Station CapitaLand Plaza)
Yishang Hotel (Mianyang High Speed Railway Station CapitaLand Plaza)Yishang Hotel (Mianyang High Speed Railway Station CapitaLand Plaza)Yishang Hotel (Mianyang High Speed Railway Station CapitaLand Plaza)
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Yishang Hotel (Mianyang High Speed Railway Station CapitaLand Plaza) Guest Reviews

4.8/5
Excellent
480 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(480)
Positive reviews(470)
Reviews with photos/video(74)
Friendly front desk staff(55)
Delicious breakfast(32)
Easy to get around(32)
Convenient parking(15)
Stayed multiple times(11)
Located downtown(6)
Good Internet(3)
Negative reviews(10)
Graeme (高天乐Photographer)
Stayed in 2022년 7월
Couples
60 review
5.0/5
Outstanding
Posted on 2022년7월9일
Clean and convenient location. Very good service. Room is great.
Response from Property: Dear guests, thank you for your comments on the hotel. It is my honor to provide you with the best service. We are looking forward to your next visit.
Qingguo
Cozy Queen Room
Stayed in 2023년 11월
Business travelers
4 review
5.0/5
Outstanding
Posted on 2024년1월28일
goodgood
Guest User
Cozy Queen Room
Stayed in 2024년 6월
Friends
1 review
2.7/5
Posted on 2024년6월15일
Bad review! ! ! The shower pipe smelled like ****, and there were bugs on the bed. I was woken up by bug bites in the middle of the night😡😡😡
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Response from Property: Dear customers, welcome to Yishang Hotel Mianyang High Speed ​​Railway Station CapitaLand Plaza Branch. I saw the review you sent. First of all, please calm down. I am the store manager of this store. Each room is cleaned for the first time by our room attendants, and then secondly inspected by the room supervisor with 15 years of experience before it can be sold to you. There will be no so-called "**** smell" "... If "bugs" appear on the bed, there is a phone in the room. You can contact the front desk as soon as possible. After our room supervisor comes to your room to verify that it is indeed present, we will upgrade the room and give it to you on the spot. Make an apology. Welcome again to Yishang Hotel Mianyang High Speed ​​Railway Station CapitaLand Plaza Branch.
Guest User
Superior Double Room
Stayed in 2024년 2월
Family
6 review
2.5/5
Posted on 2024년2월20일
There are too few parking spaces and toothbrushes lose lint.
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinion is very important to us. We have received your suggestion that there are too few parking spaces. The hotel has two parking lots, the front entrance parking lot and the back entrance parking lot. The daily parking spaces are completely sufficient. If you come to the hotel If the front door parking space is full, you can move to the back door parking space under the guidance of store security. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Standard Double Room
Stayed in 2022년 9월
Other
10 review
1.2/5
Posted on 2022년9월29일
Just one word missing
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Response from Property: Hello dear guests! Thank you for spending your precious time giving us feedback. We regret that your expectations were not fully met during your stay. We apologize for this. We will communicate and improve in a timely manner regarding your feedback. We will improve our attention to details and strengthen professional training for our employees. Looking forward to your next visit!
Lishoubing
Discount Double Room
Stayed in 2023년 9월
Family
3 review
1.0/5
Posted on 2023년9월18일
Room air conditioner is noisy
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Response from Property: Dear guest, thank you for taking the time to review our hotel. We deeply apologize for not giving you a perfect stay experience. We will work hard to improve our shortcomings and try our best to ensure that every guest has a perfect stay experience. We look forward to your next visit!
Guest User
Superior Room (2 beds)
Stayed in 2022년 7월
Business travelers
7 review
1.7/5
Posted on 2022년7월19일
I was already prepared to give a good review, but you guys are really unreliable. You dropped something at the hotel and didn't take the initiative to call the guests to pick it up. I urged us several times, and they urged us to check out at 11:30. , the room has not been cleaned at 2:30 in the afternoon. After urging me several times, I found something and did not take the initiative to call me to tell me. I also asked me to call and ask. I called and asked and asked me to go directly to the front desk to get it. After more than an hour, I When I arrived at the hour, the driver was still waiting for me at the door but was not at the front desk. I waited for several minutes! It’s so unreliable to do things! What about your services? Just use a nicer tone and say hello to your guests. Is that your service? I won’t say anything else. This is the worst hotel I have ever stayed in on a business trip. Your service is not worthy of the price! There is a big difference between hotels in the same price range
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Response from Property: Dear guest, we learned about the wrong hotel after contacting you. Thank you very much for your additional explanation. We look forward to your next visit and wish you a happy life!
Anonymous User
Standard 2-bed Room
Stayed in 2021년 9월
Friends
1 review
5.0/5
Outstanding
Posted on 2021년9월21일
🚗 Transportation: It is close to the city center, and the transportation is convenient. It is opposite to CapitaLand, and there is a taxi when you go out. 🧹Hygienic: The room is very hygienic, the first floor is not stained, and the toilets are also very clean. 🍃Environment: The lobby is a bit modern and luxurious. The overall style is modern and simple. I like it very much. 🔔Service: Uncle security guides me to the parking space and helps me to see the car, so that I am a rookie will not worry about the car being scratched, the lady at the front desk is very enthusiastic, when I am waiting for someone in the lobby, I will give me hot tea and customer service service , Deliver things in time Thank you for your warm service, everyone can go to live, everyone likes it differently, anyway, I like this hotel very much, and I will stay again next time.
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Guest User
Standard Double Room
Stayed in 2021년 9월
Couples
1 review
5.0/5
Outstanding
Posted on 2021년9월19일
I stayed in this hotel, I feel pretty good, it seems to be just opened, the first time I stayed, breakfast was delivered, and I also helped to upgrade for free, the waiter at the front desk has a sweet voice, and patiently answered my questions, the room’s The bed was super comfortable. Although the room was booked to see the roadside, it was not noisy at all. It was pretty good. I will choose this hotel next time I come to Mianyang. I am still more grateful to the young ladies at the front desk, I am uncomfortable taking me to the hospital to see a doctor, the service is full score
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Guest User
Discount Double Room
Stayed in 2021년 9월
Friends
7 review
5.0/5
Outstanding
Posted on 2021년9월20일
The hotel’s mattresses are very comfortable to sleep, and parking is very convenient. The aromatherapy in the lobby smells good and I like the smell. The decoration style of the hotel is also very fresh. There are many restaurants and snack bars in the surrounding area. The front desk staff of the hotel are small. The sisters are so enthusiastic. Will definitely come next time.
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Guest User
Discount Double Room
Stayed in 2021년 7월
Couples
7 review
5.0/5
Outstanding
Posted on 2021년7월22일
The hotel is located in the city center. It is very convenient to the airport and railway station. There are also many types of breakfast. There is a gym and laundry room on the 12th floor. There are also dryers and ironing machines in the laundry room. This is for girls. It's really convenient. The elevator must be swiped by the room card. I think the hotel does a very good job in terms of security. The ladies at the front desk are also very enthusiastic and answer all questions patiently. Will definitely stay in next time
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Aobainipeiju
Superior Double Room
Stayed in 2021년 12월
Booked for others
1 review
1.0/5
Posted on 2021년12월5일
If the check-out time is 12:00, you have to pay extra to delay check-out at 14:00. The price is more expensive than Vienna, but the environment is not as good as Vienna. The price of RMB 300 is too high, the room facilities are not good, there is no charging cable, and the hair dryer has very little power. No sandals for showering, no face towels. There is no anti-slip mat in the bathroom. The sheets were stained and unclean. Never live in the series again.
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Response from Property: Dear guest, thank you very much for choosing our hotel and leaving this review. Your opinion is very important to us. After receiving your review, we immediately verified your feedback. When you book a room on Ctrip, you will be prompted for your check-out time. The check-out time received by our hotel system is the same as the check-out time prompted online. , after the check-out time, our system will automatically charge additional room fees, please understand. The price of the hotel is also different according to the room type. Of course, we also have other room types. If you need it, you can try it next time. Our face towels have been folded and placed on the right hand side under the sink, next to the hair dryers. The hair dryers are also to ensure safety. They are purchased according to the standards and can be used with confidence. Regarding the hygiene issues you mentioned, we have already Feedback to the person in charge of the relevant department as soon as possible, and we will make rectifications in a timely manner. We will also feed back your feedback on charging cables, anti-slip mats and slippers to the purchasing department, hoping to add them. We are very sorry for the inconvenience caused to you. We hope that you will choose our hotel again next time and give us a chance to apologize. I wish you a happy life.
Shaodongzhujun
Standard Double Room
Stayed in 2021년 6월
Friends
6 review
1.0/5
Posted on 2021년7월30일
The hotel can be said to be very rubbish. The price is close to 300. The air conditioner in the room is as noisy as an airport. I went back to the hotel with my friends until midnight and found this problem. I asked the waiter to solve it. The attitude was very bad. The waiter said it was their hotel's problem and told him to fix it. We solved it. Unexpectedly, when we packed up our things and came to the hotel lobby, the hotel manager directly refused to admit it. He rolled his eyes at us with a look of disdain and said that he could give us a check-out fee. He said that if the room fee was refunded, we would not return. We are their guests. Our life and death have nothing to do with them. Unfortunately, at four in the morning, my two girls and I checked into Fulin Metropolis by ourselves. We didn’t go to bed until six o’clock. It can be said that it was a very unpleasant trip. The hotel The regulations play word games, refuse to solve problems and roll their eyes when encountering them, and security guards directly insult and slander guests. I would like to ask the hotel managers if your conscience is still there, but making money is important, but you can’t lose your conscience as a person (the reason why I I’m just commenting now because I’m too lazy to comment. It’s not because I need to find fault or bad reviews from peers. I happened to book a hotel on Ctrip today and found this order, so I commented on it. Although it has been two months, this experience of sleeping on the street in the middle of the night It is truly something I will never forget, and I hope that consumers can choose hotels with their eyes open, and businesses can also consider their own conscience while making money) 【cafes】
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Response from Property: Dear guest, Hello, we are deeply sorry for the bad experience you had during your stay at the hotel. You and your friends returned to the hotel to rest early in the morning. You felt that the sound of the air conditioner in the room was a bit affecting your rest. There was a big problem in the corridor of the guest room area. You clamored to check out. In order not to affect the rest of other guests, we immediately contacted Ctrip customer service to refund your room fee. Each of our rooms is centrally air-conditioned and will be inspected and repaired regularly. In addition, for the hotel manager you mentioned The hotel has surveillance and recording for your rude behavior, which can be verified at any time. We are in the service industry, and making every guest feel at home is our aim. Since it was already early in the morning, considering the safety of you and your friends, the manager We arranged for our security guards to take you to your newly booked hotel by taxi. Regarding your suggestion that the security guard directly insulted and slandered the guests, we still have the taxi receipt on file at that time. If you have any questions, we can contact the rental company. Contact the car company to adjust the monitoring and recording for verification. If you have any needs at the hotel, you can call the front desk number. For the internal line, dial 0 directly. We will serve you 24 hours a day. I'm sorry that I couldn't give you a good stay experience.
Guest User
Discount Double Room
Stayed in 2022년 6월
Business travelers
27 review
1.0/5
Posted on 2022년9월3일
The hotel is average.
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Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Discount Double Room
Stayed in 2021년 4월
Family
2 review
5.0/5
Outstanding
Posted on 2021년9월21일
The service is good. I don’t know if there is no breakfast if I ordered online. The service staff asked the customer and didn’t ask the customer to make up the money. Money is a small matter but very heart-warming!
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