Hotels near Outdoor art - Temenos, Middlesbrough

From the moment we booked in on 18th October for two nights we were overwhelmed with the welcome , hospitality and professionalism we all recieved from Makka .This young man is an absolute credit to your company ! We were then so impressed by the cleanliness and quality of the rooms on the 5th floor .. first noticing the incredible smell as we came out of the lifts ! In fact the very next morning we were greatef warmly by two house keeping ladies who proceeded to help my husband who is in a wheelchair navigate the hallway and doors . I complimented these ladies at the same time and they seemed really proud ! Our next interaction was with Kayleigh in the bar: restaurant area …. This lady could not do enough for us ! I have not experienced customer like this in a very. Long time … in fact the whole team need congratulating throughout our stay WELL DONE !!! You made our weekend truly !

funeral reception booked for today 29th may, @ 2.15pm. the family come from australia for the funeral and i done the booking.i got to the pub at 2pm to find empty tables. 1 barmaid starting to put cups and saucers out,followed by an urn for the boiling water for the 20 coffee,s and 20 t,s that had been paid for.people started to turn up,its now 2.30pm and still empty tables, the 1 barmaid knew nothing of the reception and was very apologetic, i asked ref managers ,under managers and was told only 1 manager onsite but she was upstairs.no boiling water for the hot drinks ,no milk, no spoons, no serviettes, the machine was not switched on so nobody had tea or coffee.by now ive asked 3 people where is the food , and told it would be 5 to 10 minutes.about 14.45pm the food started to arrive some out in the passage way,not good.now this has been my local for 24 years and i feel totally embarresed that this was the best they could do with visitors from the other side of the world,poor poor service, the 2 girls were run ragged, but this is down to management, so lay your heads down in shame for a disgraceful exhibition, so the way i see it a refund for the hot drinks that could not be had is due as a minimum starting point.disgraceful and embarrassing.

#breakfast# #Bedding# #health#

We always stay here but has been a while There has been a lot of change the bar has been extended it is beautiful very comfortable feel at home in these surroundings We stayed in deluxe double which has a beautiful sea view, spa bath bed was so comfortable logged into Wi-Fi no bother bedding very clean Now for the staff who are the making of this hotel very friendly nothing is too much trouble they are a credit to the owner who herself is so friendly and welcoming Breakfast is the best we have had anywhere, also had evening meals which are perfect Thank you Claxton we will be back

More like a club 18-30 experience. The hotel was fantastic, food excellent and staff went way, way beyond. However, the main function of a hotel is to have somewhere to sleep. The hotel had two weddings on the night of my stay and between 12:45 and 14:30 I was unable to sleep for the screaming, laughing, partying that was going on throughout the corridors. I never heard any staff trying to resolve the situation, just plenty of noise. I had to pay £20 surcharge for my dogs to stay and they were not allowed In the restaurant - which is very reasonable, but have to say that they were better behaved that the other animals who were not required to pay any surcharge or not required to follow any basic behavioural rules. On checkout, I was not even asked if I had a pleasant stay. I assume the staff did not want confirmation of their mismanagement. If this is the sort of establishment used but Trip.com, then I can only say first impressions go a long way and I will stick to other hotel brokers in future.