The Westin Palace, Milan Reviews

Super good location for us , walking distance to Milan Centrale & sightseeing bus stop, It’s not a new building, but still good maintenance , We did comfortable staying

Good location close to republicca metro station but toothbrush was not ready in my room; and the toothbrush was malfunctioning. Other than that it was ok overall.

1. The room I was given was totally off from what I booked.  Thank you to the patient front desk staff,  the issue was resolved after 2 rounds of changes. However the room was not as new as shown in the trip.com picture which I booked the room from.  Compared to Korea, it was really a disappointment  2.  Toilet bowl was shaky and took 2 days for hotel to fix it and by then we were about to leave. 3.  Stains were found in bedsheet and our towels. 4. On our last night stay, we wanted to have a drink at the lounge..we were told due to a private event we need to pay a surcharge of 20euro each if we wanted to be seated in.. as hotel guests I don't think this is acceptable.  After much waiting, then we were told we could have our drink at an alternative lounge but why didn't we being told from the start? The alternative place was at the hotel lobby with little attention given and I got to take the menu myself to my seat! Is that something to be expected from a 5 star hotel like Westin?

Great location, you can see the Dumo from your room. The Terrace is beautiful you can see the

It is well located but hotel looks abit aged. Otherwise it's a generally functional hotel. Price a little high though.

Nothing much to expect.

Clean, clear room. Really convenient location.

Super nice hotel, like a palace. Highly recommemed for those who visit

Very nice breakfast 😋

Worst Westin ever

Very nice location

The room is clean and comfortable. The hotel software and hardware facilities are also good enough to meet the needs of different age groups.

The safe suddenly couldn't be opened. Although the staff enthusiastically helped to chisel it open, it was late at night before I could return to the room to sleep. The service was very good, and they were very understanding and helpful to the guests. However, the facilities were very average, and the shower water was very small.

Check-in at the hotel was too slow. I waited for more than three hours and the service staff was a bit arrogant.