Galleria Altido

Guests praise the comfortable beds, central location, exceptional staff, and cleanliness. However, there are no negative comments in the review.

The biggest anti-recommendation. If you don't want things and money stolen from your room, stay away from this aparthotel. Also they control Le Suite del Corso The Smart Boutique Aparthotel By OSPITAMI .During our stay, a large amount of money was stolen from the room and the safe was ransacked and taken. As it turned out, the other girls room was also robbed on the same day. We have contacted the police, but they are not doing anything. The next day when I went to the reception in the other building and asked the manager Alessandro to look at the cameras, he refused to do SO and had no interest in helping us find out who entered our room and the other girls room. Then I took a picture of him and when he saw it, he locked the reception door and wouldn't let me out until he deleted his picture from my phone himself. He said that he will remove the code to our apartment door so we couldn't take the rest of our stuff. At the time we were staying there, 2 rooms of 3 were robbed. Therefore, the occupants of the third room were initially suspected. I met the maids in the corridor and asked to see the guys room and they let me! ls it normal? That the maids allowed me to go to a stranger's room?? Therefore, I immediately suspected that the maids were also involved in the theft. There are cameras, there is a smart lock. The manager said he could see when the door was unlocked, but he dont do this. I think that the only option is that here all the employees are involved in thefts and there are cameras in the rooms! Be careful, because it turns out that there have been thefts from this hotel room before. We have been forced to go to the lawyers in our country, if it needs we will also go to the higher courts, but we will not leave it at that!!

The room was beautiful, very clean, and secure. Check in was pretty seamless and it has a great location. Unfortunately, the AC in the room was broken. We immediately called the host and explained what was happening. We were able to confirm that it was blowing air with the fan, but the air wasn't being cooled. He explained that the temperature only goes down to 20 degrees Celsius, even if you have it set on 16. The light also must be blinking green for the AC to work properly, and it was. He said that no one else has reported any issues and there wasn't anything he could do this late in the day. He also said they didn't have any other rooms available for us to check into. We agreed that we'd give the room and hour or so to cool down and I would text him if it never did. Two hours later I texted him and let him know that the room wasn't cooling down. We tried opening the windows, even though there was a concert with 5000 people happening in the piazza del duomo about 100 yards from our window. It was actually cooler outside than it was in the room, and my phone was telling me that it was 78 degrees Fahrenheit outside. The host never responded and we tried to sleep. I probably only slept for about 2 hours that night because I was completely drenched in sweat. The fan continued to blow warm air and we had the windows open the entire night. At one point I had to go and take a cold shower just to rinse the sweat off and try to cool down. When I got back in bed the sheets were completely soaked with sweat. We ended up leaving the hotel around 6am to check into another one that we booked with sykmiles. At this point I asked the host if he could provide us with a refund. We didn't get a response the next day so I followed up again. Two days later the host finally responded to me and said that he'd check and let me know. At first he offered a refund of $100 so I explained that we paid $317 and that I'd really like a refund for the full amount. He then asked me what we spent at the other hotel that we went to and I explained that we had to use skymiles. At this point he stopped responding to me completely.