Extended Stay America Select Suites - Omaha - Southwest

Terrible Room was not clean

Horrible customer service The hotel staff was rude and unaccommodating. Even though our card was charged and we had a confirmation they claimed they did not and wouldn’t offer to help. And on top of that they are refusing to give me a refund and we did t even stay.

The place have the worst service We got there after 11pm no attendance had a sign to use the phone and call this number for assistance so we did after we hung up we heard the phone ring behind the counter then guy pulled up the counter door it's it's seems like why your we checking in so late. Then in the morning the counter door was closed again we call again got hang up on so we slide the room key underneath the counter door and left.

Never ever ever stay here. Awful!! No night staff for check in. Even though I had called earlier in the day to let them know I was going to get there late, the maintenance guy didn't want to come to check me in. He had to drive from someplace, so not on site. He did come to check me in, but refused to let me read the documents I had to sign to check in.. wouldn't give me the key card unless I signed. 🙄 When I got to my room, it hadn't been cleaned at all. So I called down to the operator and he tried to have the maintenance guy come back to give me a different room, but he refused to come back. The operator told me I'd have to wait till 9am to talk to someone in customer service and there was nothing else he could do. I told him he could get me a room at another hotel. So he did.. then charged me for that room too. I got to the new hotel and my reservation had been cancelled as a "no-show" because the operator hadn't called the hotel to say I was coming. I got to the new hotel about half an hour after the reservation was made. (I got lost while driving.) The app won't let me upload pics of the uncleaned room, or they'd be there.

Beware at check in and make the your room is clean We arrived and checked in. There was no one at the counter but someone arrived after the call and was pleasant. However the room they gave us had not been cleaned at all, floors dirty, linens used, no toiletries, etc. We called the front desk and they said they would bring us linens. We left and returned late that night to only find new towels. We had to call a corporate number and they were not pleasant and we finally got clean linens we had to put on the bed ourselves, we then had to call back to get a blanket. It took us over 30 minutes to get the bedding. Room was never cleaned but we at least got clean sheets in the end.

The bed was to small and chairs