3-Star Hotels in Millbrae

The hotel are comfortable and in an exceptionally convenient location. The staff are friendly, helpful, and responsive. There are light breakfast items plus coffee and tea for the first night, and close by are two supermarkets and several small shops for following days. Light breakfast is available every day on ground floor. Coffee and tea are available all day. The sitting areas (indoors and outdoors) are comfortable. A resident may bring a guest for coffee, which is convenient for a short meeting. We have stayed twice at this facility, each time for a week, and will return again because of the reasonable price, location, and excellent staff.

I was making a reservation at the Dylan in August, since my prior stay was excellent. However, as I was booking a standard room, my internet went down, causing me to go back and re-book. However, when I went back in the ”standard” room was no longer available only a ”deluxe” room was. I booked the Deluxe, since my prior experience here was outstanding. I immediately called the hotel and spoke with a representative and explained what happened. I was advised that a change would be made on my reservation to the ”standard” rate since there were standard rooms available. However, when I checked out the following day, I was charged the ”deluxe” rate. Since I had an early plane to catch and no one was at the desk in the lobby, I left my key on the counter and was going to contact them once I returned home. I tried to speak with a manager or owner of the Hotel but was continually denied. The representative said they would try to get me the lower rate as they had promised. End result, there was no movement by the management to refund me the difference. I did follow up with a letter to the Hotel, not expecting a response and have not since my letter dated September 1st. The one positive was the representative I was working with understood what providing ”outstanding” customer service is about as they tried in vain to get me the credit. End result, I will not be staying at the Dylan Hotel in the future, which is a shame, as it is a nice facility.

Great location with vast variety of food along the street (Chinese food, Japanese food, etc...). Although it has been around for a long time, yet the hotel is well maintained

There is a McDonald's opposite and there are many parking spaces in the hotel, especially suitable for those traveling by car. The room was okay, but it was a bit cold in the middle of the night. Millbrae is a very suitable place for a temporary overnight stay at the San Francisco Airport.

For the price, we were surprised and how nice the hotel was. The lobby was well organized, competently staffed and clean. The staff was friendly and helpful. The room was clean and well equipped. Hotel hired taxis to ferry guests to the airport due to a shortage of shuttle capacity. We would definitely stay here again.

If you were driving by you'd think, typical old-school motel. But management has done a very nice job updating and upgrading the property. They added security barriers with key access so their isn't a ”parking lot entry” to room like a typical mote. Hardwood floors, marble bathroom, faux fireplace, decent bed and linens makes this a good deal. One tip, there is a second floor on one part of the property, be sure to get either a ground floor room away from that or the second floor as the ceiling is very ”echo-y” and you can here everything upstairs.

The hotel is very new, there are Chinese restaurants and supermarkets nearby, with a small kitchen, it will be very convenient if you bring children and want to cook a light meal. You can eat whatever you want for breakfast, and there is a charge for Internet access. I thought there was no charge and I connected to the Wi-Fi directly. When I left, I charged 20 US dollars💲.

Overall a good stay, really near to the airport. There's even a free transit shuttle which is great. Took the king room, clean and a pretty nice & clean space. Amenities can improve though, there's no kettle, but a coffee pot. If you need hot water, you have to deal with the coffee taste. Also, there's no general lights control; you'd have to turn them on individually and it's hidden near the bulb. This needs to be indicated.

Clark was a fantastic host with a pleasant manner and great skills. The breakfast was better than I was led to believe. Comfortable quiet room. Nearest restaurant isn't best. FYI. Construction does not diminish comfort level. The pool looked awesome!

A very good hotel. It can be reached by changing from BART to the airport light rail. International flights can directly push the airport luggage trolley from here and take the airport light rail to every international and domestic terminal. The hotel is very clean, parking is not expensive, and the bed and quilt are very comfortable. The price is slightly expensive.