Millbrae Hotels with Pools

I was making a reservation at the Dylan in August, since my prior stay was excellent. However, as I was booking a standard room, my internet went down, causing me to go back and re-book. However, when I went back in the ”standard” room was no longer available only a ”deluxe” room was. I booked the Deluxe, since my prior experience here was outstanding. I immediately called the hotel and spoke with a representative and explained what happened. I was advised that a change would be made on my reservation to the ”standard” rate since there were standard rooms available. However, when I checked out the following day, I was charged the ”deluxe” rate. Since I had an early plane to catch and no one was at the desk in the lobby, I left my key on the counter and was going to contact them once I returned home. I tried to speak with a manager or owner of the Hotel but was continually denied. The representative said they would try to get me the lower rate as they had promised. End result, there was no movement by the management to refund me the difference. I did follow up with a letter to the Hotel, not expecting a response and have not since my letter dated September 1st. The one positive was the representative I was working with understood what providing ”outstanding” customer service is about as they tried in vain to get me the credit. End result, I will not be staying at the Dylan Hotel in the future, which is a shame, as it is a nice facility.

Great location with vast variety of food along the street (Chinese food, Japanese food, etc...). Although it has been around for a long time, yet the hotel is well maintained

A very good hotel. It can be reached by changing from BART to the airport light rail. International flights can directly push the airport luggage trolley from here and take the airport light rail to every international and domestic terminal. The hotel is very clean, parking is not expensive, and the bed and quilt are very comfortable. The price is slightly expensive.

For the price, we were surprised and how nice the hotel was. The lobby was well organized, competently staffed and clean. The staff was friendly and helpful. The room was clean and well equipped. Hotel hired taxis to ferry guests to the airport due to a shortage of shuttle capacity. We would definitely stay here again.

If you were driving by you'd think, typical old-school motel. But management has done a very nice job updating and upgrading the property. They added security barriers with key access so their isn't a ”parking lot entry” to room like a typical mote. Hardwood floors, marble bathroom, faux fireplace, decent bed and linens makes this a good deal. One tip, there is a second floor on one part of the property, be sure to get either a ground floor room away from that or the second floor as the ceiling is very ”echo-y” and you can here everything upstairs.