Grand Mercure Wakayama Minabe Resort & Spa Guest Reviews
4/5
Very Good
54 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities4.0
Service4.1
Cleanliness4.2
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All reviews(54)
Positive reviews(37)
Reviews with photos/video(20)
Awesome stay(8)
Great service(8)
Relaxing hot springs(7)
Delicious breakfast(6)
Awesome rooms(5)
Nice sea view(3)
Negative reviews(2)
yue eva
Classic Room with 2 Single Beds and 2 Sofa Beds, Ocean/Sea View
Stayed in Jul 2024
Family
6 review
4.5/5
Great
Posted on Jul 15, 2024
Onsen really good and the lounge provided free drinks.
Response from Property: Thank you very much for using Grand Mercure Wakayama Minabe Resort & Spa the other day.We are glad to hear that you enjoyed your stay with us.All of our staff will continue to strive to provide a comfortable environment.All of our staff are looking forward to seeing you again. Thank you very much for your valuable opinion.Grand Mercure Wakayama Minabe Resort & SpaIn charge of web
Gordon
Classic Room with 2 Single Beds, Ocean/Sea View
Stayed in Sep 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Sep 27, 2024
The hotel is quite good for money for a leisurely vacation.
Response from Property: Thank you very much for using Grand Mercure Wakayama Minabe Resort & Spa the other day.
All the staff look forward to welcoming you again. Thank you very much for your valuable feedback.
Grand Mercure Wakayama Minabe Resort & Spa
Web Manager
nobody*
Superior Room with 2 Single Beds and 1 Extra Bed, Ocean/Sea View
Stayed in Oct 2024
Family
27 review
3.7/5
Posted on Nov 2, 2024
Located on a high mountain, the environment is quiet and the sea view outside the room window is very beautiful and unforgettable. I believe public transportation is not very convenient. The renovated room is okay and very clean and hygienic, but other places are not too new and advanced. The toilet door in the room is not well designed and is always easy to hit. The buffet has many styles but the quality is mediocre. There is not much surprise. After staying for two nights and eating four meals, I started to feel a little bored. There are only three hot spring baths, and the area is not large.
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6/12
Response from Property: 先日はグランドメルキュール和歌山みなべリゾート&スパをご利用いただき、誠にありがとうございます。 ご頂戴しましたご意見は真摯に受け止め、改善に努めさせていただきます。またのお越しを、スタッフ一同心よりお待ちしております。 貴重なご意見を誠にありがとうございました。 グランドメルキュール和歌山みなべリゾート&スパ WEB担当
Klanoftt
Classic Room with 2 Single Beds and 1 Sofa Bed, Ocean/Sea View
Stayed in Nov 2024
Couples
10 review
3.0/5
Posted on Nov 7, 2024
The location is inconvenient. It is better to drive by yourself. The bathhouse is very comfortable and the facilities are relatively old. There are welcome drink and night drink.
Original TextTranslated by Google
Response from Property: 先日はグランドメルキュール和歌山みなべリゾート&スパをご利用いただき、誠にありがとうございます。 またのお越しを、スタッフ一同心よりお待ちしております。 貴重なご意見を誠にありがとうございました。 グランドメルキュール和歌山みなべリゾート&スパ WEB担当
Kai hung
Classic Room with 2 Single Beds and 2 Sofa Beds, Ocean/Sea View
Stayed in Oct 2024
Solo travelers
8 review
3.7/5
Posted on Oct 28, 2024
Self-driving trip to this remote area, the scenery is good and the air is good. When visiting Shirahama, the hotel has rich breakfast, average dinner, and free snacks and drinks from 9 to 11pm. The room is relatively large. The sea view room has the opportunity to see the sunrise. The indoor and outdoor hot springs are also good.
Original TextTranslated by Google
Response from Property: 先日はグランドメルキュール和歌山みなべリゾート&スパをご利用いただき、誠にありがとうございます。 またのお越しを、スタッフ一同心よりお待ちしております。 貴重なご意見を誠にありがとうございました。 グランドメルキュール和歌山みなべリゾート&スパ WEB担当
Guest User
Classic Room with 2 Single Beds and 2 Sofa Beds, Ocean/Sea View
Stayed in Sep 2024
Family
12 review
4.7/5
Amazing
Posted on Sep 28, 2024
Although I was traveling by car, it didn’t feel close to me.
I arrived at the hotel at 6 o'clock and was already tanned.
But the hotel environment is very comfortable
2 adults and 1 child stay
The room has four beds
Very happy with full sea view
Original TextTranslated by Google
Response from Property: Thank you very much for using Grand Mercure Wakayama Minabe Resort & Spa the other day. We are pleased to hear that you enjoyed your room during your stay. All our staff look forward to welcoming you again. Thank you very much for your valuable feedback. Grand Mercure Wakayama Minabe Resort & Spa Web Manager
Pangjimama
Classic Room, Japanese Style, 4 Futon Beds, Ocean/Sea View
Stayed in Sep 2024
Family
41 review
4.7/5
Amazing
Posted on Sep 10, 2024
It's not far from Shirahama. I chose to come to the south this time. The hotel has a free shuttle bus to JR South Station, which is very convenient. The station is very small and there is no elevator. Be careful with large luggage and you need to walk through the covered bridge by yourself. The hotel is very good, the lobby has a good view, and there are free drinks and snacks in the afternoon and evening. There are many people here, but there are few seats. The food is great! Breakfast and dinner are very rich, because there is everything. Book the meals in advance, otherwise it will be very expensive to book them at the hotel. This is a good parent-child hotel, providing children's supplies. By the way, I also want to thank Ctrip's housekeeper for giving a complete travel advice!
Original TextTranslated by Google
Response from Property: Thank you very much for using Grand Mercure Wakayama Minabe Resort & Spa the other day. We are pleased to hear that you were satisfied with the meal. All our staff look forward to welcoming you again. Thank you very much for your valuable feedback. Grand Mercure Wakayama Minabe Resort & Spa Web Manager
Guest User
Classic Room with 2 Single Beds and 2 Sofa Beds, Ocean/Sea View
Stayed in Sep 2024
Family
1 review
3.5/5
Posted on Sep 23, 2024
The tatami room was a bit old, but the view, food, and lounge service were good.
Original TextTranslated by Google
Response from Property: Thank you very much for using Grand Mercure Wakayama Minabe Resort & Spa the other day. We are pleased to hear that you were satisfied with the food and lounge. All our staff look forward to welcoming you again. Thank you very much for your valuable feedback. Grand Mercure Wakayama Minabe Resort & Spa Web Manager
SiuHang
Classic Room with 2 single beds and 1 sofa bed, Ocean/Sea view
Stayed in Jul 2024
Couples
2 review
4.2/5
Very Good
Posted on Jul 30, 2024
The overall feeling is OK, the room is large, the air conditioning is strong enough, the scenery is beautiful, the facilities are sufficient, and free drinks are provided, including wine, which is unexpected;
Suggestions for improvement: hygiene should be improved. Some facilities are very large. Cockroaches appeared in my friend's room (life or death).
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6/9
Response from Property: Thank you very much for staying at Mercure Wakayama Southern Resort & Spa a few days ago. We will take your comments seriously and work hard to improve. Our entire staff looks forward to your next visit. Thank you very much for your valuable comments. Mercure Wakayama Southern Resort & Spa is in charge of the network
Guest User
Classic Room with 2 Single Beds and 2 Sofa Beds, Ocean/Sea View
Stayed in Jul 2024
Family
1 review
4.2/5
Very Good
Posted on Jul 18, 2024
I stayed here the day before going to Adventure World with my family.
I didn't feel that the front desk service was not very good, as I had read in reviews from previous guests.
The free drinks during the round were abundant, including whiskey "Riku" and gin "Midori".
However, at night, there were so many foreign tourists in the lounge that I couldn't find a seat, so I thought it would be better if they increased the number of seats in the lounge.
I stayed without meals, but there were hardly any restaurants around the hotel, and it took about 20 minutes by car to get to a restaurant, so I recommend booking a plan with meals included. (You can use the restaurant on the day, but the price was higher than I expected, so I decided not to.)
There are relatively reasonable plans for accommodation on several travel sites, but the facilities were more substantial than the price would suggest.
I would like to stay here again.
Original TextTranslated by Google
Response from Property: Thank you very much for using Grand Mercure Wakayama Minabe Resort & Spa the other day. We are pleased to hear that you had a relaxing and comfortable stay. All our staff will continue to make every effort to provide you with a comfortable environment. We look forward to welcoming you again. Thank you very much for your valuable feedback. Grand Mercure Wakayama Minabe Resort & Spa Web Manager
Yedongyun
Classic Room, Japanese Style, 4 Futon Beds, Ocean/Sea View
Stayed in Jul 2024
Travel with friends
337 review
5.0/5
Outstanding
Posted on Jul 23, 2024
All Mercure hotels in Wakayama are very cost-effective, with large and clean rooms, good environment, and crowded hot springs. However, the hot springs are good, breakfast and dinner are buffet with more items, and there is also a free bar.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Mercure Wakayama Southern Resort & Spa a few days ago. We're glad to hear that you were able to relax and enjoy your time with us. We are pleased to be able to provide a space for posters to be appreciated. Our entire staff looks forward to your next visit. Thank you very much for your valuable comments. Mercure Wakayama Southern Resort & Spa is in charge of the network
Guest User
Classic Accessible Room with 2 single beds, Ocean/Sea view
Stayed in Jul 2024
Family
3 review
4.7/5
Amazing
Posted on Jul 12, 2024
The hot spring is very good, with separate outdoor and indoor areas for men and women. The hotel is located in a remote area, and there is a scheduled shuttle bus to the southern station, but you need to reserve seats in advance according to the schedule, which is inconvenient for Chinese people who cannot drive. The room is not small, the front desk is enthusiastic, but only one person can communicate in English. There are free drinks and candies in the lobby bar every afternoon and evening. There is only a buffet breakfast and dinner, and the price is not low. It is recommended to book a product with breakfast, which is more affordable than buying breakfast on site. Swimming and snorkeling are not allowed near the hotel, but there is a small park with a small playground for children to play. There are stones on the beach, you can pick up shells, crabs are very common, and the waves are very big.
Original TextTranslated by Google
Response from Property: 非常感謝您前幾天入住和歌山南方美居度假酒店及水療中心。我們很高興聽到您喜歡我們的全包式住宿。我們將繼續努力,進一步改善我們的餐食內容和服務。我們全體員工期待您的下次光臨。 非常感謝您提出的寶貴意見。和歌山南方美居度假村及水療中心負責網絡
Jackiexl
Classic Room with 2 Single Beds, Ocean/Sea View
Stayed in Jul 2024
Family
11 review
4.5/5
Great
Posted on Jul 30, 2024
The hotel is generally good. The hot spring is quite comfortable and bigger than expected.
Original TextTranslated by Google
Response from Property: 非常感謝您前幾天入住和歌山南方美居度假酒店及水療中心。我們全體員工將繼續努力,為您提供一個舒適的環境。我們全體員工期待您的下次光臨。 非常感謝您提出的寶貴意見。和歌山南方美居度假村及水療中心負責網絡
CatchStay
Classic Room with 2 Single Beds and 2 Sofa Beds, Ocean/Sea View
Stayed in Nov 2024
Couples
10 review
2.5/5
Posted on Nov 11, 2024
The facilities are dilapidated, the place is far away, I regret not ordering dinner
I had to stay hungry all night. I thought there was a surprise when I served supper at night. It turned out that I was really irritated by eating sugar and miscellaneous foods.
Better to have a car, can eat out, are to drive for a while
Only then did I find wild food.
Original TextTranslated by Google
Response from Property: 先日はグランドメルキュール和歌山みなべリゾート&スパをご利用いただき、誠にありがとうございます。 またのお越しを、スタッフ一同心よりお待ちしております。 貴重なご意見を誠にありがとうございました。 グランドメルキュール和歌山みなべリゾート&スパ WEB担当
Is
Classic Room with 2 Single and 1 Sofa and 2 Futon Beds, Ocean/Sea View
Stayed in Nov 2024
Couples
1 review
3.0/5
Posted on Nov 3, 2024
I checked in early because of heavy rain, but I didn't have dinner and wanted to go out to eat, but it seemed like there was nowhere nearby unless I drove about 10 minutes, so I gave up. If you don't have meals, it's better to prepare in advance. There was a convenience store, so they sold snacks and alcohol. It was fun to have a lounge where I could drink a lot of alcohol.
Original TextTranslated by Google
Response from Property: 先日はグランドメルキュール和歌山みなべリゾート&スパをご利用いただき、誠にありがとうございます。 またのお越しを、スタッフ一同心よりお待ちしております。 貴重なご意見を誠にありがとうございました。 グランドメルキュール和歌山みなべリゾート&スパ WEB担当