Crowne Plaza - Minsk, an IHG Hotel Reviews
Crowne Plaza - Minsk, an IHG Hotel
Kirova Street 13, Lyeninski Rayon, Minsk, 220030, BelarusView Hotel Details
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Crowne Plaza - Minsk, an IHG Hotel Guest Reviews
3.9/5
Good
15 review
Verified reviewsLocation3.9
Amenities3.9
Service3.9
Cleanliness3.9
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All reviews(15)
Positive reviews(11)
Reviews with photos/video(2)
Negative reviews(4)
Sabir
Cappelletti Designer Suite
Stayed in Aug 2021
Couples
17 review
Outstanding
Posted on Jan 3, 2022
Hizmet guzel, odalar buyuk, konumu iyi bir yerdeydi, elevator kirliydi
Guest User
Standard Twin Room Non smoking
Stayed in May 2023
Business travelers
47 review
Very Good
Posted on Jul 12, 2023
For a business trip, overall it was pretty good. I felt okay on the first night. There is a ballpark nearby. It's nice to be relatively quiet. The lack of breakfast was a drawback. Will consider staying again next time.
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LiulianDurian
Standard Queen Room - Smoking
Stayed in May 2023
Business travelers
22 review
Amazing
Posted on Aug 19, 2023
Location in the city center, convenient for traveling around! The room was clean and it was a comfortable stay
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Anonymous User
Standard Queen Room - Smoking
Stayed in Nov 2023
Business travelers
20 review
Outstanding
Posted on Jan 22, 2024
Very good, very satisfied!
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Guest User
Standard Queen Room - Smoking
Stayed in Feb 2023
Solo travelers
2 review
Outstanding
Posted on Feb 26, 2023
Everything was great 👍👍👍
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Guest User
Stayed in Nov 2021
Other
Very Good
Posted on Nov 4, 2021
standard hotel rooms are classic hotel style, staff helpful but a bit busy in the evening. sound insulation is bad hotel in the center of minsk , eating and drinking is easy and nice I would recommend.
Guest User
Stayed in May 2023
Other
Posted on May 10, 2023
I have never seen a worse five. Even the Egyptian ones are much better. Absolutely not working wi-fi at a speed of 5 Mbit/sec. The rooms are 20 years old with shabby furniture and a table on which beer was apparently opened, a remote control taped over. The TV is completely from the 90s - you can’t see or hear anything, and there are only 5 channels. The spa area will work, but it says on the hammam that it is not included in the visit. Some kind of misers. We haven’t made it to breakfast yet, but it’s already scary.
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Response from Property: Dear Vera! Let me thank you for taking the time to leave your feedback. We are very sorry that you had such a negative impression. All your comments have been forwarded to department heads to improve the quality of our services. We sincerely hope that you enjoy the breakfasts and that your next experience at our hotel will be more positive! Thank you again for taking the time to review. Best wishes,
Guest User
Stayed in Mar 2023
Couples
Outstanding
Posted on Mar 15, 2023
03/04/2023 visited the SPA and a local bar. Excellent relaxing massage, nice aqua zone. Excellent cuisine at a reasonable price. Excellent combination of price and quality. We received a lot of pleasant impressions. We recommend and will definitely come back again.
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Response from Property: Dear M7726UH_! Thank you for choosing Crowne Plaza Minsk and for taking the time to write a review about your recent stay. Thank you for your high rating of our SAP and bar. We look forward to welcoming you back to Crowne Plaza Minsk! Best wishes,
Guest User
Stayed in Feb 2023
Travel with friends
Outstanding
Posted on Feb 27, 2023
I stayed at your hotel with my friends in January 2023 and was very pleased. I was amazed by the cleanliness of the rooms, the friendly attitude of your staff and your professional service quality. We were especially happy that Ms. Marina spoke Turkish at a good level and established a warm relationship with us. On behalf of myself and my friends, we would also like to thank Ms. Marina.
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Response from Property: Dear RIZAOZMEN, Thank you very much for your evaluation of our hotel. I'm glad to hear you enjoyed your stay. This is a source of pride for our staff, so your opinions are valuable to us. We hope you will visit us again. Regards,
Guest User
Stayed in Jan 2023
Business travelers
Posted on Jan 24, 2023
When checking out and preparing invoices for the organization, they did not put a cashier's receipt for the paid stay in the envelope. They refuse to send the original cash receipt by mail, and they also cannot generate an electronic cash receipt to send by email. Not a 5* hotel service level. I ask the administrators to contact me by email.
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Response from Property: Hello, E2568TR_! We regret that this situation occurred. All documents will be delivered to you. Please send your first and last name to reception@cpminsk.com, here we do not see your data except your nickname
Guest User
Stayed in Jan 2023
Couples
Posted on Jan 7, 2023
Disappointed with the service. Doesn't even deserve 3 stars. Stayed for 3 nights. The room was cleaned only once. Either management does not monitor the employees, or they skimp on cleanliness. The trash was not taken out of the room, the beds were not remade, and the towels thrown on the floor were not changed.
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Response from Property: Hello Dmitriy, Thank you for taking the time to share with us your impressions of the event at Crowne Plaza Minsk. Your opinion is very important to us for an adequate assessment of our services and the possibility of improving the level of service. It is a pity that you did not find it possible to contact the manager on duty during your visit to immediately share your comments. We are always open to constructive comments from our guests, which help us correct mistakes and improve the quality of service. We would like to apologize for the fact that we were not able to fully meet your expectations in some areas. We hope that you will allow us to demonstrate that the deficiencies you found were the exception rather than the rule during your next visit. Thank you again for your comments. Sincerely,
Guest User
Stayed in Oct 2021
Business travelers
Posted on Oct 31, 2021
The hotel does not correspond to the 5* category, it is approximately 3* at the cost of 5*. It smells like wet rags, unkempt corridors, a hairdryer from the last century that stinks, sucks and tangles hair, washed towels, worn out foot mats. On 10/29 at 6:40 the fire alarm sounded (3 times, as expected), I and several people from my floor went out through the emergency exit. No one met us on the street (according to evacuation rules), and we headed to the reception. There they looked at us like we were fools and talked the same way. The hotel staff did not know how to behave or how to explain the fire alarm error. No one apologized for the inconvenience caused. When I asked to call the hotel manager, I was told 3 times that the manager was not there yet \ today would not be his day off \ I couldn’t call him. But I insisted, and a manager (of Turkish origin) appeared at the hotel, who was not aware of the situation. Since in the end I was the only one who got a meeting with the hotel management, only I received a compliment from the hotel (wine and fruit), but other people who also evacuated did not. I would also note that this hotel is apparently a Crown Plaza franchise, owned by Turks; there is a huge portrait of him in the lobby. There are a lot of Turkish guests (who are greeted by a girl in an ultra-short skirt). And also many colorful moments. So, consider that you are in a “Turkish three-ruble note” at the price of 5* in Minsk. \By the way, the hotel hallway is very dark, there is no light ***** leading to the emergency exit.\
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Response from Property: Dear Ms. abramova_assia! Let me thank you for taking the time to leave a review on TripAdvisor. I am very sorry that you had such a negative impression. On behalf of the hotel team, I apologize that your stay did not live up to your expectations. All your comments have been forwarded to department heads for further work. Please contact me directly by email concierge@cpminsk.com or WhatsApp +375 29 637 45 11 so that I can arrange for you everything you need for your next visit to the city of Minsk. We sincerely hope that your next experience at our hotel will be more positive! Thank you again for taking the time to review. Best wishes,
Guest User
Stayed in Oct 2021
Other
Very Good
Posted on Oct 19, 2021
The two of us stayed at Crowne Plaza for three nights, just right in the center of the city, and the hotel is very well designed. English speaking staff checked us in quickly and gave us a nice spacious room. Clean bathrooms, and more than ten bathrooms have toiletries. The restaurant is on the sixth floor, with rich breakfast and detailed menu. We asked for a discount and they gave us 25% off. There is a nice indoor pool with a whirlpool. The spa needs to be booked in advance so we couldn't do it. Although I think they should leave some spots to give priority to guests staying here. Tea and coffee are good, housekeeping service is good and all staff are quick to help you with your questions and very polite. There are many good restaurants outside the hotel on the right side of the street where you turn right and then right again.
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Guest User
Stayed in Jul 2024
Travel with friends
Posted on Jul 24, 2024
Забронировала отель еще 2 недели назад до отъезда , с пожеланием выбора некурящего номера , т.к я и моя подруга не курим и терпеть не можем запах сигарет . Приехали в Минск 15 июля , пешком дошли до отеля . Были безумно уставшими , т.к дорога из Москвы составила 7 часов и единственное , что хотелось - это сходить в душ и отдохнуть . Наше заселение должно было быть в 14.00 . Мы пришли в отель в 14.30 . На ресепшен нас встретила администратор Татьяна , с каменным лицом , взяла оплату за бронь и сказала подождать 10 мин . Пока мы сидели и ждали , она не предложила ни воды , ни чая . Через 10 мин она нам говорит , что комната готова , НО … !!! Она на курящем этаже :) . Естественно мы отказались и даже не стали смотреть номер , т.к я при бронировании еще тогда написала им - только номер для некурящих ! На что администратор Татьяна недовольным лицом сказала :« что у нее нет другого номера и что вы хотите вообще ?» В итоге она предложила подождать еще 40 мин , пока приберут комнату на некурящем этаже … Мы были в таком шоке от их отношения и полной не профессиональности . Вначале они взяли с нас деньги и только потом поставили перед фактом ! От злости мы попросили старшего менеджера . Пришел турок , неплохо говорящий на русском языке , я объяснила всю ситуацию . И что вы думаете он нам ответил ? « И что вы хотите ? Предлагайте …»Я обомлела от его ответа . Что простите ? Мы , ваши гости ,сами должны урегулировать ситуацию ? Я и моя подруга , посмотрев друг на друга просто офигели от происходящего в 5* отеле … В итоге , я попросила 20% скидку на массаж и нас усадили в кафе , угостили капучино и чизкейком , пока ждали свой номер на некурящем этаже . А самое интересное, что никто из персонала ( ни администратор , ни главный менеджер ) не извинился ни разу ! Посидев 45 мин в кафе , нас так и никто не уведомил , что номер готов и можно заселяться . Мы сами подошли на ресепшен , и спросили готова ли наша комната ? Наконец-то , после 1,5 часа ожидания и стресса , нам дали ключи на заселение . В моей жизни бывали разные ситуации в отелях , но такого не профессионализма я не видела нигде !!!!
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