Lot 2368, Block 9, Miri Concession Land District, Jalan Merbau, Miri, Sarawak, 98000, MalaysiaView Hotel Details
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Mercure Miri City Centre Guest Reviews
4.6/5
Great
253 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(253)
Positive reviews(249)
Reviews with photos/video(96)
Friendly owner(46)
Awesome rooms(34)
Delicious breakfast(15)
Perfect for business trips(13)
Well designed(13)
Located downtown(12)
Loved the view(7)
Comfortable bed(7)
Negative reviews(4)
Raj Nad
Deluxe Room with 2 single bed
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 30, 2024
This is the best hotel I have ever stayed in Miri. The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were very comfortable and clean.
Response from Property: Good morning Raj NadThank you for your wonderful review and kind words about our hotel! We’re thrilled to hear that you found your stay with us to be the best in Miri. It means the world to us that our team made you feel welcome and supported during your visit.Providing a clean and comfortable environment for our guests is our top priority, and we’re delighted that we could exceed your expectations in these areas. Your feedback inspires us to continue delivering exceptional experiences.We hope to have the pleasure of welcoming you back in the future.Sincerely,Shan RavendranGeneral Manager
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Maiyo
Deluxe Room with 1 double bed
Stayed in Nov 2024
Business travelers
112 review
5.0/5
Outstanding
Posted on Nov 23, 2024
One of the best hotel in Miri. Very aesthetic and great service and got ice cream as complimentary for our stay.
6/16
Response from Property: Dear Maiyo,Thank you for taking the time to sharing your experience with us. We’re thrilled to be considered one of the best hotels in Miri, and it’s fantastic to know you enjoyed our aesthetic ambiance and great service.It’s delightful to hear that the complimentary homemade Gelato added a sweet touch to your stay. We aim to create memorable experiences for our guests, and your kind words motivate us to keep delivering our best.We can’t wait to welcome you back for another enjoyable stay!Sincerely,Shan RavendranGeneral Manager
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Nana Sambry
Deluxe Room with 1 double bed
Stayed in Dec 2024
Couples
6 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Very nice hotel. Easy access to food during night time. Nice parking system. Really love the bathroom design. Very lovely! 🥰
Was given complimentary gelato for our stay here.
Response from Property: Dear Nana Sambry,Thank you so much for your kind words! We're delighted to hear that you enjoyed the easy access to food, the parking system, and especially the bathroom design. It's wonderful to know you had a lovely experience with the complimentary homemade gelato as well! We truly appreciate your feedback and hope to welcome you back for another enjoyable stay. Sincerely,Shan RavendranGeneral Manager
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Guest User
Deluxe Room with 1 double bed
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 26, 2024
This place is awesome. Everything is marvellous. They deserved more than 5 stars. Will repeat same hotel when we come to Miri again😊❤️🙆🏼♀️
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Miri City Centre. We are thrilled to hear that your overall stay was excellent. It’s always a pleasure to know when our guests leave with positive experiences. Your kind words motivate our team to continue delivering top-notch hospitality. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shan Ravendran General Manager
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Siew Pao
Privilege room,1 double bed
Stayed in Nov 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Hotel is clean and staff is friendly and helpful. The hotel around a lot of food n restaurant .
Response from Property: Dear Valued Guest,Thank you for sharing your positive experience with us. We're delighted to hear that you found our hotel clean, our staff friendly and helpful, and appreciated the convenient location near many restaurants.We appreciate your kind feedback and hope to welcome you back soon.Best regards,
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Lam Yen Wong
Deluxe Room with 1 double bed
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Nov 14, 2024
The room are very clean and the hotel services are excellent. I will come back to this hotel for my next trip to Miri.
Besides, the parking are very convenience too with the auto parking facility.
Response from Property: Dear Lam Yen Wong,Thank you for sharing your experience with us. We’re thrilled to hear you enjoyed our clean rooms, excellent service, and convenient parking with the auto parking facility. Providing a seamless and enjoyable experience for our guests is always our top priority. Thank you again and qe look forward to welcoming you back to Mercure Miri for your next trip. Sincerely,Shan RavendranGeneral Manager
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Anonymous User
Deluxe Room with 1 double bed
Stayed in Oct 2024
Business travelers
35 review
4.7/5
Amazing
Posted on Oct 26, 2024
Good and comfort stay. Thanks for the take away breakfast, slightly improved from the past experience.. good job to the service staff
Response from Property: Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that you had a comfortable and enjoyable stay with us. It’s wonderful to know that you appreciated the takeaway breakfast and noticed improvements from your previous experience – your kind words motivate us to keep enhancing our services. It’s always a pleasure to know when our guests leave with positive experiences. our kind words motivate our team to continue delivering top-notch hospitality. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shan Ravendran General Manager
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Jess Oh Pa
Deluxe Room with 1 double bed
Stayed in Oct 2024
Couples
26 review
5.0/5
Outstanding
Posted on Oct 17, 2024
We really love everything, starting from the hotel design and it is very clean. The carpark is really something new, that your car will be lifted into the building, should be one of its kind in Miri. Overall, it is a good experience..
6/8
Response from Property: Dear Jess Oh Pa,We very much appreciate your comments regarding your stay at the Mercure Miri City Centre. We are thrilled to hear that your overall stay was excellent. It’s always a pleasure to know when our guests leave with positive experiences. Your kind words motivate our team to continue delivering top-notch hospitality. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shan Ravendran General Manager
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CatherineYong
Deluxe Room with 1 double bed
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 1, 2024
nice hotel, will book again for next business trip visit, good
Response from Property: Dear Valued Guest,Thank you for your positive feedback about our hotel. We're delighted that you had a good experience and are planning to book with us again for your future business trips.We look forward to serving you on your next visit.Best regards,
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Iamvanvan
Deluxe Room with 1 double bed
Stayed in Sep 2024
Solo travelers
25 review
5.0/5
Outstanding
Posted on Nov 17, 2024
Love this hotel.. easy to traveller to everywhere and near those eateries.. comfortable and nice. I will come back again
Response from Property: Dear Lamvanvan,We very much appreciate your comments regarding your stay at the Mercure Miri City Centre. We are thrilled to hear that your overall stay was excellent. It’s always a pleasure to know when our guests leave with positive experiences. Your kind words motivate our team to continue delivering top-notch hospitality. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shan Ravendran General Manager
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Guest User
Privilege room,1 double bed
Stayed in Oct 2024
Business travelers
11 review
4.7/5
Amazing
Posted on Oct 31, 2024
Very new hotel and located at town center. 24 hours gym is an adding point!
Response from Property: Dear Guest,Thank you for taking the time to sharing your experience with us ! We are delighted to hear that you had a good stay with us. Your satisfaction is our top priority, and we are glad to know that we met your expectations. We hope to welcome you back in the future for another pleasant experience. Sincerely, Shan Ravendran Hotel Manager
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Darren Chieng
Deluxe Room with 1 double bed
Stayed in Sep 2024
Business travelers
11 review
4.2/5
Very Good
Posted on Sep 15, 2024
Strategic location in the downtown of Miri City, especially opposite is the famous local restaurant. Everything is great and love the complimentary ice cream provided.
Response from Property: Dear Darren Chieng,Thank you for taking the time to sharing your experience with us ! We are delighted to hear that you had a good stay with us. Your satisfaction is our top priority, and we are glad to know that we met your expectations. We hope to welcome you back in the future for another pleasant experience. Sincerely, Shan Ravendran Hotel Manager
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Anonymous User
Deluxe Room with 2 single bed
Stayed in Jan 2025
Business travelers
3 review
4.0/5
Very Good
Posted on Jan 15, 2025
Ice-cream is just awesome.
Response from Property: Dear Guest,Thank you for taking the time to share your experience with us! We’re thrilled to hear that you had a great stay with us and enjoyed the complimentary welcome gelato. We look forward to welcoming you again soon!Sincerely,Shan RavendranGeneral Manager
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SeanNgu
Deluxe Room with 1 double bed
Stayed in Aug 2024
Couples
11 review
4.5/5
Great
Posted on Aug 30, 2024
The design of the hotel is good. However the toilet is super smelly. If this can be solved, definitely will come back again.
Response from Property: Dear SeanNgu,Thank you for taking the time to share your experience with us. we're truly sorry to learn about the unpleasant experience you had with the toilet. Please rest assured that we take such feedback seriously, and our engineering team has been informed to ensure this issue is promptly resolved. Your comfort is our top priority, and we appreciate your understanding. Thank you for the constructive feedback and we hope you will give us another opportunity to provide you with more enjoyable stay. Sincerely,Shan RavendranHotel Manager
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Bruneian Traveller
Deluxe Room with 1 double bed
Stayed in Aug 2024
Solo travelers
13 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Always a great stay here. I always book the place when there are events because they are amazing!
Response from Property: Dear Guest,Thank you for taking the time to sharing your experience with us ! We are delighted to hear that you had a good stay with us. Your satisfaction is our top priority, and we are glad to know that we met your expectations. We hope to welcome you back in the future for another pleasant experience. Sincerely, Shan Ravendran General Manager