Bastya Konferencia es Wellness Hotel

We spent 2 nights in the hotel. We had a warm welcome, they escorted us to our room. The room is not a luxury suite, but it was clean, and apart from the 2 bugs that disturbed us at night, we were satisfied with everything. They probably came in when a balcony door was open. The wellness section was included in the price and we really enjoyed the pools. Unfortunately, the gym was closed, and I couldn't open the door, but it wasn't necessary to ask for help at the reception. Breakfast and dinner are buffet-style, and you can choose from high-quality and exceptionally tasty dishes. The restaurant definitely received an excellent rating from me. Unfortunately, we had to pay separately for drinks at dinner, they were not included in the basic price. I will spend much more time here next time.

If I’m taking time to write such detailed and negative feedback, believe me I have a good reason to do so. After travelling a fair amount of time in my life in Hungary and abroad I can genuinely say that this hotel is by far my worst experience. This hotel does NOT meet the expectations of a 4* hotel nor a wellness hotel. I hope my very valid complaints will be heard by the owners/managers and taken into consideration for improvement. Hotel: genuinely tired looking and the cleanliness is very much questionable. Looks all right at the first glance but once you look at it closely you can see tat it’s not up to scratch. Balcony was filthy with heavy dust (no excuse needed in response as I’m stating facts), peeling wallpapers, mouldy bathroom. Also, a terrible sewage smell lingering around the corridors and my bathroom for sure. This has been reported twice during my stay but not been once acknowledged. Rooms: asked for a large double bed (as the option given in booking.com)but was given two single beds pushed together so I ended up being squeezed into the gap night after night as I was sharing my room with two small children. Mattress was also very soft and rather uncomfortable. Nonetheless, my sleepless nights were made even worse by the two industrial size fans under my window going off in every hour. It was particularly bad at night and broke my sleep night after night. Yet again, I’ve complained about it but no room change was offered, only to be told we will look into this and left as it was. Thx! Not to mention the fact, that even the simplest hotel would stock their rooms with a kettle and tea/coffee making facilities. Well, this so called 4* hotel had none of it and when asked for it I was told that they don’t offer it. When I wanted to take my coffee from the breakfast into my room to enjoy it on my balcony I was told it’s not allowed BUT I can buy one from the bar. What a joke! Adding to the ridiculously poor quality of this hotel, the bathroom had no shampoo, shower gel ect only a foamy soap in a wall dispenser. This is not acceptable if you are running and charging for a 4* hotel. Stocking your rooms with coffee,tea,shampoo ect should be basics!!! Towels are small, bathrobes are thin and cheap quality and I could keep going on and on about the list of issues… Wellness: dirty and tired; very old equipments in the gym where half naked soaking wet men were tossing around with some weights, the place should be managed and not allowing people in there from the pools. The floor was wet and unsafe. Some saunas didn’t work and the indoor pools were very very small and dirty with no fresh air. Very unpleasant environment and not relaxing at all. The outdoor pool was out of service to my greatest disappointment. Had I known that the outdoor pool wasn’t working I wouldn’t have bothered booking in this hotel. This wasn’t brought to my attention during the booking in the description on ***********, nor during the confirmation emails. I felt ripped o