Fitzroy Inn Historic Retreat Mittagong

Had an amazing time at my son’s wedding . A lovely place with plenty of history . It’s a country experience and the rooms are lovely. Make sure you explore the main house . Weddings can be stressful but it all came together in the end. A beautiful setting.

A beautiful property with lots of history. The room was huge and well appointed. The gardens are inviting and well maintained. All of my encounters with staff were very pleasant and friendly; true hospitality. The most important thing was that they welcomed my two dogs as well. My only concern was the close proximity to a train line. I was fine with the train traffic and it brought back a comfort of my childhood growing up near train lines. For people not accustomed to trains, you may find it difficult to get a good night’s rest.

We booked the venue for our son’s wedding. They over-promised and under-delivered. John, the owner, appears to have no understanding of hospitality, and Carol, his employee, seems to have limited experience in event management. Their actions or lack thereof, indicated they just didn’t care. Carol advised we would have the option to extend. The Inn’s brochure confirms this. When stating we would like to extend, Carol’s response was, “I do not recall ever mentioning the marquee is available till (sic) 11pm as this is simply not true, we have to finish in the marquee at 10pm”. But the fact we did discuss this is confirmed in her email, stating, “I will also inquire (sic) about extending the finish time … from 10pm to 11pm”. It seemed John wanted to end the reception at 10pm so he could move us to “the dungeon” for a further fee of $2,500. We showed John his brochure that states clients have the option to extend for a fee of $3/guest/hr and relayed Carol’s conversation. He refused to back down and said he would reduce the dungeon fee to $1,500. We did not go ahead as were disappointed he refused to abide by what is stated in his brochure and was not going to honour advice given to us by his employee. Carol advised that if we paid $8,000 for a buy-out of the rooms, we would have exclusive use of the premises. Close to the date of the wedding, Room 12 was still available. Carol advised we wouldn’t be charged for that room and said, “I won’t put anyone into that room”. That didn’t happen. The room was booked to a stranger. Carol advised that with an exclusive buy-out, we could host a dinner on the Friday night. She said we could bring in our own chef or have pizzas delivered, the fireplaces could be lit, we could play a game of pool and roam around the entire Inn – “the place is all yours”. So we planned a rehearsal dinner. A few weeks before the wedding I asked Carol if it would it be possible to use the oven. Carol’s response was, “There will be no access to the bar or kitchen area”. And that if we were to have more people at the dinner than the total number of guests staying on-site, it would be “considered an event and a hire fee will be charged”. We moved the rehearsal dinner elsewhere. We had several meetings with Carol about how we would like the tables set up in the marquee. The brochure states “80 – 200 seated”. John advised they have had events with 190 seated. I felt assured they would be able to cope with 154 guests. I advised Carol we would need 24 tables. This was confirmed in a second meeting with Carol with my wedding stylist. Two days before the wedding I noticed there were only 20 tables. I asked Helen, (new member of staff), for the extra tables. Helen and John finally advised the Inn only has 22 tables. I told John, Carol had stated we could have 4 rows of 6 tables. He threw his hands in the air, turned his back on me, and walking out of the marquee yelled, “I’m not here to play a game of he said/she