Skanes Family Resort

Time for some honesty about this place. The reviews are why we booked and people need to be told the truth! I added my comments to FB group and they stopped the comments. It's a 4* but more like a 3 it's a very tired needs updating. You have to go get every drink, and there is no service. The staff are very friendly and this is not there fault but you literally have to do everything. Even at breakfast you get your own drinks. One morning we asked for coffee and was told the machine is over there... only paper cups where available. The rooms had ants 🐜 we had to get boiling water to kill them and used the towels to clean them away. The swimming pool area was also full of ants. There is an odour of sewage from the bathrooms and also when at the pool you can smell it. If you want water in ur room that you need to have due to the heat and to brush ur teeth again you have to get it yourself. The food is Ok. We booked this place due to its amazing reviews and I have to say it's OK but please don't expect much as it's simply ok. Lots of people also had bad tummies. The alcohol was all cheap none branded. There was only 4 cocktails that again where not great due to the cheap alcohol. We stayed in a two bed family room. It had 2 plug sockets for the whole room we had two teenage kids it was a nightmare charging things. The cleaners would knock for one knock then just walk in the room. We asked them to leave but came back again no waiting even when we locked the door and put on the do not disturb tab on the door. But they still came in 0 privacy. One day my teenage kids staying it bed not feeling great. The cleaning lady came in and cleaned with out him being awake. Not at all OK. They changed the sheets 1 day out of 7. Tea and coffee facilities - you have to ask for it and they do not top up the coffee or tea. The fridge did not work it over froze everything so when we bought things for the fridge it became useless and un drinkable -it froze solid. The air-conditioning was on and off working and was so hot and at times was warming the room not cooling it. It was cooler outside than in. We complained to TUI and requested to move but they just messed about and it never happened. We did try see the rep daily but never saw him on site hence.why we did it via the app. The rep on the way back we asked about the coach the rep said just get on any as they all go the the airport. Then we are asked to get off the coach to get on to a different one. Was a complete mess then the rep left on the coach for us all to just deal with ot our selves no organisation what so ever. Avoid as it's not that great!!

Where do I start with this holiday….from start to finish it was amazing! But that’s mainly because of the animation team! Big shout to Obama,maddi,Sam,Freddie,Philipe and all the girls they were amazing too! They work so hard from day till night..and the bar staff they were also great! They made us feel like one big family. Beach was beautiful and the food was great. We will definitely be back,thank you skanes family!

The hotel was perfect, excellent and the best was the animation team! The kids and us adults had a lot of fun. The beach was clean, only one day there appeared sea grass. The pools were clean, the sunbeds and towels as well. Very nice hotel! I recommend!

Just got home this morning and Honestly one of the best holidays we have had. Animation team do an amazing job and they are all brilliant with the kids and getting people involved. The hotel is constantly being cleaned and every member of staff where lovely. Only bad point about our holiday is the fact we only booked a week.

Just returned home after spending a week at this hotel, the hotel is very nice could do with a bit of updating in places but nothing really to put you off staying here, all staff were friendly and welcoming a big shout out to our lovely cleaner Hamida always cheerful, also a big shout out to our lovely waiter Jawher always smiling and goes out of his way to accommodate you, all staff work their socks off for very little money so a little tip here and there goes a long way as they really appreciate it. The animation team were great too. The food has been absolutely fantastic plenty of choice for everyone and could not fault it. The pools, the beach are all great too. All in all we have had a lovely week here and would definitely return.

Mine and my partners first holiday alone. All the staff made us feel so welcome and at ease. We loved the range of activities during the day. The bedrooms were spacious and we loved the air con. Cleaning staff were so friendly and always spoke. The waiters were always kind and ensured our glasses were never empty. The entertainment staff were always about if we ever needed them and they were always interacting with guests and took time out their day to sit and get to know us. The swimming pools/ slides were so much fun and the water was perfect temperature on the hot days. Genuinely could not say a bad word about this place and we look forward to planning our next trip here!!

Best holiday ever!! So much to do for all the family - the animation team are the best we have ever experienced, with so many fun activities organised throughout the day, from beach volleyball, water aerobics, water polo, French boules, and so many more. The evening entertainment is too class with so much variety - really professional and so much fun. Guests are always included and encouraged to join in. We all feel like we have made friends with all of the members of the entertainment team, and they have made us all feel so special, and so sad to leave. The waiting on staff in all of the bars and restaurants are wonderful too - cannot do enough for you at any time. The food has been so varied and though we were here for 2 weeks, we never tired of the options.

The food was great and the animation team makes the experience 10x better as they do activities during the day and at night they do shows such as dances,bingo,karaoke and comedy. My favourite members of the animation team was Sam,Felipi,Obama,Freddie,Madi and Obama as they really helped when I dislocated my shoulder during the holiday keeping me entertained