Guest User
March 25, 2022
Similar to previous review. We had to cancel the booking in September 2020 due to changes in Covid restrictions. Hallie offered us credit for 2021 and they could not accommodate us on the requested dates. Not to worry, I was promised twice in late summer 2021, I could apply for a refund from Jan 4th-13th 2022. None of the phone numbers have connected since, the emails are bouncing back and the website is just a holding page. Appear to have gone out of business...I do have a little sympathy - what appeared to be a thriving business previously has taken a hit by Covid. However, after doing some not very deep digging, the hotel has been partly owned by Hallie since it opened over 12 years ago, and appears to have done quite well. The hotel is co-owned by Hallie's father Nick Logan - former editor of NME, creator of magazines Smash Hits and The Face. Apparently a highly successful man. Take a look at the company accounts too and like me you will soon lose any sympathy you might have had. Hallie, you owe me £1k. I have tried to charge the payment back, but Visa are having none of it so it looks like I will be making an insurance claim. Or, I might decide to go for a CCJ.