Charles
March 3, 2024
Our stay was overall very good. The hotel was very busy due to a baseball team staying there. The breakfast team stayed on top of it and food never ran out.
Unfortunately it rain an entire day on a day if our stay and water got in our room on the 1st floor. We had standing water and one of our suitcases with clothes in them got soaked. We informed the front desk and they treated the situation with no urgency. We informed them at about 5pm and nobody came to check on the situation until 10am the next day. They sent a guy with a carpet cleaner. He was there for less than 5 minutes. We never heard from management about rectifying the situation. We ended up leaving a day early due to the room smelling like mildew, si we were out a night stay as we had a non refundable room. Im assuming this isnt the first time this has happened. Since they did nothing to fix the situation.