Hotels near Haller Ruine, Monschau

We were nicely surprised by this new (or recently refurbished?) family-run hotel. It is very cozy, laid out in a ”motel” style where each room is entered from either the courtyard or a courtyard balcony. We did not use the swimming pool but its use was offered. The courtyard garden and surroundings are beautifully kept and fit well with quite picturesque neighbourhood of Eynatten. There are five restaurants within a walking distance if you happen to arrive, like us, on Sunday night when the hotel restaurant is closed. The breakfast was very good and when there was a slight confusion as to the time the brakfast started, the family started running around and managed to start the breakfast within minutes after our (early) arrival to the breakfast room. The location close to the highway makes it a nice place to stop on a long journey.

Absolutely fantastic staff. Could not do enough for their customers. Checking them in, serving beers, serving food. Only 2 staff members on a busy F1 weekend. Very hard working, a credit to the brand. Thank you ladies

The facilities were perfect, and it was comfortable to have a cable car dedicated to guests who could go directly to therme in the bathrobe figure. However, despite the advance payment via Trip.com, a deposit was charged 50 euros at check-in. It was said that it was refunded after the adjustment of room service etc. However, the refrigerator was empty. There should be no additional. I thought it would be paid back at check-out, but it was said that it would be refunded via the card company after 2 － 3 days. However, even after a week, it has not yet been refunded.

The room is a bit small, and the facilities are normal. There is nothing special. The breakfast is delicious, which is good. It is close to the Aachen Equestrian Competition venue. It is very convenient to watch the competition, but the service is very average. It is completely self-service. Yes, no one cares.

This was our first stay ever at a vd Valk hotel and I start with the positive things. 1) Staff at the lobby and the breakfast very friendly and helpfull. 2) When we arrived we got an other room after a complaint without any problem. What disappointed us strongly were the following. 1) We got a room where the carpet all over had black smudges which looked really dirty. 2) The bed in the new room was on the side facing to step out like a slide at a holiday park. It was worn out by the” heavy weights” over time and never repalced. I fixed this problem temporarely myself by turning the very thick second mattrass over. 3) My wife and I were not able to watch our own old digitized pictures and short video's (TV has an USB port) because the television terminated everything in such that we even could not watch TV at all. Watching only TV was restored by a very helpfull staff member. 4) Between my bed and the wall were a lot of big and thick parts of clocked together dust. (see pictures) These rooms stay very dark even with all ”lights”turned on and by accident I noticed this because I used my flashlight in the night. 5) Vd Valk send us by e-mail a voucher for a welcome drink which did not specify any period of validity. When were thirsty the last day we decided to use it and went to the lobby and showed this voucher and the answer was that it was only valid on arrival. When I told the lady that this voucher did not mentioned anything about it she then told us to get a cup of coffee where we just had breakfast 1 hour before. This first acquaintance (in Dutch kennismaking?) with vd Valk hotels was ice cold and for us never more. So to say, our first and last.