Hotels near St. Michael, Monschau

The facilities were perfect, and it was comfortable to have a cable car dedicated to guests who could go directly to therme in the bathrobe figure. However, despite the advance payment via Trip.com, a deposit was charged 50 euros at check-in. It was said that it was refunded after the adjustment of room service etc. However, the refrigerator was empty. There should be no additional. I thought it would be paid back at check-out, but it was said that it would be refunded via the card company after 2 － 3 days. However, even after a week, it has not yet been refunded.

Absolutely fantastic staff. Could not do enough for their customers. Checking them in, serving beers, serving food. Only 2 staff members on a busy F1 weekend. Very hard working, a credit to the brand. Thank you ladies

A no-frills, nicely decorated, well located, clean hotel. Nothing bad to say (except that a more thorough take at cleaning the upper shelf of the wardrobe would be welcome). But everything else was really optimal. I did not need to interact with the staff at reception during my stay, so I can not report on that. The girl who checked me in was efficient and polite, and that was all the contact I had with the reception. I spent interesting evenings at the bar tasting several gins of their rich gin menu, and the two waiters I interacted with were very helpful and professional. I had a ”room with a view”, not the lowest price-range, and it was perfect for one person, although it was a double. The bed was indeed double, but the closet would have been on the small side for two people staying more than a couple of nights. If I have to point something out is the lack of a light curtain in addition of the thick, darkening curtain that the room had. If you did not want to be seen by neighbourghs in the building in front, the only option was to close the curtain, which was very effective in darkening completely the room. This at midday seemed a bit too radical. But the summary of my experience is that I will come back to this hotel if ever again in Aachen.

The room is a bit small, and the facilities are normal. There is nothing special. The breakfast is delicious, which is good. It is close to the Aachen Equestrian Competition venue. It is very convenient to watch the competition, but the service is very average. It is completely self-service. Yes, no one cares.

Though we weren't expecting our rooms to be in the Kasteel itself, the accommodation in the modern blocks was corporate and dingy and though described as ”deluxe with a balcony” had no views of the ancient pile or anything of particular interest. To be honest, I have stayed in more interesting Travel Lodges in the UK and paid half the price. The whole place oozed mediocrity, from the check-in clerk who volunteered no recommendations on how to experience the Kasteel which was, in effect, sealed off to tourists, to our bathroom which had no natural light or air and a shower situated in the bath. All very disappointing. Dinner in the Old Water Mill was marred by a delay of 25 minutes before we saw a menu and extremely long gaps between courses which we put down to a shortage of kitchen staff or maybe a lack of english menus; both seemed plausible. The food itself was high quality/mid-range though definitely not gourmet or fine-dining. Oddly, Limburg wines were not included on the wine list but a very limited number of bottles from the best promoted vineyard in the region were available by the glass on request. The entremet was literally inedible though I appreciated the free glass of dessert wine I was given in compensation. Service had its faults such as asking us what we wanted to drink before we had been given any kind of drinks/wine list but was generally characterised by a sincere effort to provide attentive service. We opted not to have the breakfast buffet at 23 euros a throw and though the check-out clerk verbally acknowledged we hadn't partaken, somehow he included a line item on the bill ”breakfast excluded” which added 46 euros to the bill (yes, added) which we only discovered as we prepared to drive off. Utter stupidity and a symbolically apt end to our misadventure at Kasteel Vaalsbroek.