Hotels in Montecito, Montecito

Stayed at this hotel for two nights with three couples this past weekend. As other reviews have indicated the hotel and grounds are absolutely stunning. However, the service was very disappointing. All of us have stayed at luxury hotel chains throughout the world so have a good sense of what we expect at this price level. The Rosewood sadly did not deliver in this area with the exception of the housekeeping and gardening staff, the bellman, the female house car driver, and Paris in the library bar. Otherwise all the staff had a very “cannot do” attitude that I have never experienced with a luxury hotel brand, and particularly in a high end location like Santa Barbara where I am sure that most guests are more demanding than 3 couples just looking to have a special time together. From the library bar that was blaring music on Sunday night so loud we had to shout to hear each other. When we asked staff to turn it down a few notches ( there was us and one other table for 2 people) we were told it was impossible because the level was centrally controlled throughout the entire resort. It makes zero sense that the volume cannot be adjusted to reflect whether the bar is empty or full. This issue, though not a big deal in isolation, was indicative of most of our interactions with staff during our stay. We tried to get a reservation at Caruso on Sunday night for the special tasting menu. No availability for us even though we are hotel guests. Staff at the front desk suggested we walk down to the hotel in the dark and find the manager because he has to grant permission for tables of six people or greater. Apparently they have no ability to contact the manager from the front desk. Keeping in mind we had been asking all day for the reservation with no one able to help us try and secure one. Since there were few people at the resort Sunday night I suspect they gave tables to non hotel guests and kept nothing for their own guests. Instead we had dinner in Riviera, the breakfast restaurant with no other tables occupied and zero ambience. The server was unable to answer any questions about the wine list and suggested we wait while they called the sommelier to come up from Caruso’s. We took a pass on that offer. Such underwhelming interactions with staff were plentiful and ranged from politely dismissive to downright can’t be bothered trying to help. It was mind boggling and with the reviews this hotel has something must be going on at a management level at the moment. There were a lot of young staff and maybe training on high end hotel service is lacking. I’m not sure but I do know it was very disappointing to the six of us who were really looking forward to the Rosewood experience. While we are usually loyal to the Four seasons brand, we have stayed at Rosewoood Castiglion del Bosco in Tuscany and it was incredible. I would be very hesitant to stay at a Rosewood brand hotel again. Particularly, as was in this case, where I was the person who chose the h

We stayed in room 220. It was a family King. It was spacious and clean. We had 2 bathrooms which was cool. We each had our own bathroom. The bathrooms are small but they have everything you need. The room was pretty quiet. You could hear people only if they stood outside the door to talk which happened once during our 2 day trip. We enjoyed some drinks and appetizers at Coast and Olive ( the hotel restaurant). We also enjoyed walking to breakfast at Jeannine’s. We walked to Ca’Dario for dinner . The place is great and super friendly staff. We loved the hotel. We’ll be back.

With a stay at this vacation home in Santa Barbara (Montecito), you'll be a 4-minute drive from Santa Barbara Zoo and 7 minutes from Stearns Wharf. This vacation home is 4.8 mi (7.6 km) from Santa Barbara Bowl and 5.9 mi (9.5 km) from Santa Barbara Harbor.Free self parking is available onsite.Make yourself comfortable in this vacation home, featuring a kitchen with a refrigerator and an oven. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.