Hotels near Fort Montego, Montego Bay

Not the best experience at check in. Rooms were not ready for us and many other guests. No towels available before and after we went to the beach. The customer service however was awesome. The employees did their best to make us comfortable in the situation. The hotel itself was good. Food was ok. The beach was good. Be aware there is a cost for the chairs. Unfortunately we only got to use it for about an hour during our over night stay because it closed early and opened late.

Don't hesitate to stay at the S Hotel!!! My husband hasn't been back to Jamaica since 2006, and we came for his birthday. stayed here for 4 nights. Leaving tomorrow. This was my first time in JA. Amazing all inclusive spot! :) A++++ service from Tiffany, Paula. Kayla, manager Andres, who I emailed and assisted us with booking reservations at the three main restaurants at S Hotel, and every staff that we came across, professional and friendly. Room was clean and it lead into the cabana at the pool. The marketplace has breakfast, lunch, and dinner buffet and the food...*chef's kiss*. Definitely try all the soups!!! House cleaning staff check with you nightly to see if you need anything for your room. The S Cafe has yummy juices, coffees, and light snacks. Sangster Airport is beautiful and super close to the hotel. We will be back!!!!

After reading some of the reviews I was a bit hesitant to chose this hotel for our vacation but I will say I was extremely satisfied with the staff and overall experience! Seeing as we didn’t spend too much times in our room we enjoyed the buffet, pool bar & night events. Staff was super friendly and just made the experience unforgettable! Special shoutout to Zoe for amazing energy & entertainment every night! Jason the bartenders energy made it easy to relax and have fun! Another special shoutout to Jeraleo with maintenance & once again Jason the bartender who went above and beyond when my sister got hurt stayed by our sides and everyday kept asking if she was okay! Such amazing people! Would deff go back again

The resort was very beautiful an private. Everyone was very nice an helpful. When I return I would like to stay at toby's again.

This place is old and needs a complete renovation. My room was changed to one worse than what I had. There was dirt on the floor as you entered the room and there was hair on the floor in the bathroom and the tub was disgusting.

The hotel is on a beautiful well maintained property, the room was clean and spacious, staff were generally welcoming with exception for the odd 1 or 2 interactions. However major improvement is required for the checking in process, I stood for 45 minutes waiting to be checked in, this is my second visit, the 1st was long as well but not as long as this occasion. The customer service agent was apologetic and also gave us a bottle of wine for the delay. I found the food at the main buffet area was quite limited, pasta station had for protein only seafood mix, entertainment was next to non- existing, not much excitement on the beach or pool, sport bar is a no as well Overall it is a nice property, but not much to do within the property, it was good for relaxation.

We have stayed nearly a week in the holiday inn resort montego bay in jamaica and we were very happy when we left. First of all, we has to say, the resort itself has a very very beautiful beach, calm ocean, what is good for kids, and the gardens/surroundings are nice as well. So we give it the 2 points. But that is almost all what is good about this place. Here is a list of things we did not like about our stay: - Before our arrival we emailed to the resort a few times (about 3 weeks before arrival date) because we had some questions about our stay, all our emails remained unresponded - upon arrival nobody welcome me as IHG diamond member - upon arrival i did not received my IHG welcome points, i had to asked 2, 3 times the following days - Upon check in we got a room, what was told to us, it would be a room upgrade. The room was horrible and we did not like the view. So we asked for another room (by phone). We were told, a bellman will come and pick our lagguage and bring us to another room. But the bellman did never appear, so we had after 12hrs. of flight, with 2 small kids, to carry our things by ourselves back to reception - after beeing in new room, we could not close the balcony door, it was broken, the maintenance we had to call twice until finally somebody came - there is a safe in room but no instruction, we had again to call some technician to explain this to us - there is a huge fridge in room, but no possibility of bringing drinks to room, only by purchase from store, what is non sense in an all inclusive resort - we got told upon check in, we can use vip club for eat and drink, when we arrived there, they told us, kids are not allowed in there, so we had to search another place to eat, nobody inform us about that policy, we were tired and just want to eat sth fast. by the way at this time we were only guest in that vip club, who would we bother then? - many times in restaurant the soft drink machine runs out of all soft drinks, so we has to drink from 1,5L plastic bottles and share them also with other guests. Assistant manager told us, it is because they ran out of Co2 so they are not able to run the soda machines. Surprisingly the soda machines worked few steps away from the restaurant, at barefoot (pool bar). - For drinks everywhere (also at lunch and dinner) they use old looking plastic cups. The plastic cups they wash so quickly, they still smell from other customers, awful. Not hygienic. - staff who deal with food in restaurant or at the bars are not wearing any gloves, they touch dishes or sometimes also food directly with bare hands, very unhygenic!!! (see picture) - some food you see every day, it looks like from 3 days ago and just heated up. It is like „for the guests just the rests“ theme - there are all day and evening some plates from other guest with remaining food in the hallway, very unhygenic and looking not very tasty (see pictures) - all corridors are also full of sacks with used blankets, feels

I’m a traveling fitness instructor with FitBodies, and this was my third time at the Jewel Grande. There is a reason I keep coming back!! The food is amazing. The views are stunning. The locations to teach yoga classes in are second-to-none! The accommodations/facility are constantly being monitored & upgraded (ie: repairing from the last big storm - a lot of work but there is almost zero service disruptions - very impressive!!) But mostly: The staff are like family. 😊 This year I took my husband and three kids, and not only did they enjoy the all-inclusive experience, but they felt like belonged there. My 11-year old son couldn’t get enough of his time with the water-sport guys on the beach: Dean, ‘CT’, Claude… he couldn’t wait to get up each day and hang with them. Our two teen daughters could walk around 💯 unafraid because not only is the resort completely safe: but it feels like you’ve got a dozen family members watching out for them at any given time! I had a birthday while there and not only did I get a song & a piece of amazing cake, but all that day & the next staff asked how my day had been. :) Special shout-outs to Kevin in recreation, Orlando at orchids, Aubrey at waves, Gary at the lobby bar (my son got his epic vacation nickname from him), Krisaine at LeBouchon, Kimberly from the spa for an epic massage, Shadae at Moonstone, and all the front desk staff and servers on the beach and in the restaurants & workers at the spa… … I could honestly just name names the whole review - no one the entire week made us feel like a nuisance, a hassle or ‘too much’… which is amazing for a family of 5. Definitely visit the Jewel Grande with your family - you won’t regret it. We can’t wait to go back and hang with our friends again as soon as possible!