Stacey F
August 24, 2024
Overall this resort is awful, I’m sat right now at the pool writing this review after reading many other reviews! I often think it can’t be that bad and people expect too much! This is not the case here and every review I have read before coming here is absolutely true! There are issues at this resort so deeply embedded I am unsure how it will be fixed! So here we go; The staff are in the main rude, ignorant or lazy. When you land on a member of staff who is kind or eager to make your trip enjoyable you are in luck’ as they are the very few! Professionalism - does not exist here, there is no management system and staff are free to act as they wish with what appears, no accountability. Staff change their minds on rules with no logic and no explanation leaving my daughter upset as to why one day she is allowed on the slides and the same afternoon she is not. Access to drinks- this is all inclusive offering the highest standards, right? …wrong… all bars don’t have supply of glasses and run out regularly leaving you with whatever they can grab. Cardboard cups etc, they have run out of wine, Malibu, rum, cans of beer, pineapple juice, beer on tap…even ICE!! I have been refused a cocktail on two occasion due to the bar not having a blender?! Another guest questioned why a blender is needed, with no resolution and guests left empty handed whilst staff make no efforts to rectify the issues. I’ve been here a week now and this is a daily theme! There is also only one bar that stocks bottles of water, in this heat that should be standard. When we have got wine or water we’ve been told it’s not been in the fridge and is kept next to the fridge?? No reason why! The pop on tap for kids is watered down and undrinkable, I raised this twice and asked the staff to taste it, both threw it in the sink and refused to taste it! Says everything but no resolution. I have to bring bottled water and coke out of our mini bar for the evening to ensure what my child is drinking is safe. Bars - worst bar is the sports bar! Absolutely horrible staff! Never happy and make you feel uncomfortable being there, I have got similar views from other customers who have noted the same lack of professionalism. Food - this is actually nice, I have no complaints here other than the restaurant app isn’t great and bookings can be hard to sort. Rooms - rooms are nice but tired, the table in our room is chipped and needs replacing along with other furniture. Light fittings do not work and in general it’s not a 5* finish that we paid for. We do have air con but I had to stipulate on arrival that this was necessary for my child’s chest. However, I know other guests who have done a full two weeks with no air con and hotel refuse to move them! Disgusting Room service - we have only ordered to top up the mini bar and toiletries, this is hit and miss. Room cleanliness - we are in block 3 on 5th floor and our room is cleaned very well and laundered regularly, no complaints here. Pools - the lazy