Hotels near Bernardo Reyes Park, Monterrey

Had a 4 night's stay here, in fact, I am writing this at the hotel just prior to our departure. I am a Hilton gold member and have stayed at quite a few of their properties, especially in Latin America, where I reside. Pros- - Complimentary breakfast is better than most places. The ladies working in the restaurant area could not have been friendlier or more efficient.Beds/linens are excellent, as are the showers and shower pressure (on the 5th floor!) - Location literally next door to a shopping complex with a few restaurants, a Mcdonald's, bar, grocery store, bank, etc. - Uber drivers are very easy in and out and the cost is very reasonable from this location to the highlights of the city (i.e. high-end shopping, restaurants, parks, etc.), nominally 49-89 pesos each way. Cons- - Well below par front desk. Called two days early to ask about early check-in, as our flight landed at 9 am. We were told it should not be a problem as the hotel did not appear to be crowded. We arrived and were told no early check-ins, but they would call us when a room was available. We went out on the town and never received a call. Returned at 3 pm, but no room yet. We were provided one about 10 minutes later. No acknowledgment of our gold status, no complimentary water, no explanation of breakfast/points. No nothing. Sad and left a bad taste, but they continued along these lines. A few days later I needed some change for tips for the breakfast employees and room service. Oh no, they don't do that here. I need to go to a bank! Wow. - Had 2 power outages while we were here. The front desk could not confirm if they had a generator backup, or if it just did not work. One was at 6 pm for an hour or so, and then another at about 9 pm for another hour or so. Power outages happen, but I don't think I have ever stayed at a supposed higher-end property without a power backup. Also, the stairways became an instant safety hazard as three (out of 7) of the emergency lights in one stairwell did not work, and two did not work in the other stairwell that we used (trying to avoid the dark first stairwell as we did not want to use our cell phone flashlights to navigate down/up the stairs again). I informed the front desk of this safety hazard and was informed that they were busy. We will not be returning to this property, this being the second Hilton in a row with well below standard services, especially in the area of my family's safety, Why a company would put such effort into having me attain a repeat customer status at their hotel by issuing me a credit card, emails, offering discounts, free stays, etc. and then completely ignoring the fact I have spent money to attain that status is beyond me. We will not be returning to this property, and I will be switching to another hotel provider's ”special” customer program to see if I can actually be treated that way.

The facilities are very new, clean and hygienic, the service is attentive and considerate, the breakfast is rich, and the price is high. It is the first choice for business trips.

Very nice hotel with good breakfast and nice personal. It’s better to choose the breakfast with all, the price difference is quite small. If you are going with your car, you can park inside, they have a private free parking. Good location in Monterrey. The room is big and clean, also the bathroom.

It was a great discovery. Normally most of them are hosted in the holiday inn fusion or in Antarctica, but you have to know this new hotel. It is new, modern, with very cool and young decoration. The staff very friendly and amen. Ideal for when you go to concerts or Fundora. Under the hotel is the restaurant Anacua that is of sea and is another option to discover. The views are beautiful from the room and are very comfortable, practical and very nice. We will certainly return. The hotel is located on the side of the Monterrey Arena which is Madero street, but there is a pedestrian bridge. There is a street that is not very safe at simple sight but is completely illuminated at night, and there is also another new building that is almost changing the most modern area. One comment: Try to put more photos of the hotel on the internet because when looking for them, the patterns and photos of other Hilton hotels in the US have made us doubt for a moment to book online. The hotel is beautiful and I still think you need to know it more.

We rested in this hotel with our family from 04/30 to 05/04/2023, my husband and I were in the same room, and my mother-in-law was the other, the rooms were almost identical, with a few exceptions, there was no refrigerator in the mother-in-law's room, and in ours there was no table with chairs, which I was in my mother-in-law's room. Let's start with the positives of the hotel, very large and comfortable beds, which could accommodate up to 4 people, the spaciousness of the room, the cleanliness of the rooms, the air conditioning works perfectly, there is food and drink delivery to the rooms, excellent location around the hotel there are many eateries, cafes and restaurants with a huge gastronomic variety, boutiques and shops with clothes, shoes, souvenirs, pharmacies, there are many currency exchange points nearby, a metro station. And now the cons: our rooms overlooked the hotel lobby, which is why the room was almost always semi-dark, which created a depressing state and we had to constantly be there with the lights on, there was no hair dryer in the rooms. Another inconvenient nuance was that only one electronic key (card) was given per room, but without this card you could not even take the elevator to your floor, because to ride the elevator you also had to put the key inside the elevator before choosing the floor , and without this, the elevator simply didn’t go anywhere, but even if you try to drive with another hotel guest using his card, you won’t be able to set several floors, the elevator will drop you off on the guest’s floor, so my husband and I had to go out everywhere together, since the second one is just could not get to the floor or to the room without this electronic key.

We made reservations at this hotel because it is next to Cintermex where we attended a conference. What a great choice! Not only was it convenient for attending the conference, but it is also next to the lovely Fundidora Park and various must-do activities. The staff was very nice and super helpful!

I visited Safi Valle at Monterrey for business. The hotel was very clean, located in safety area. There were various amenities around it, such as Starbucks, OXXO CVS, Soriana supermarket, and a big shopping mall. I was a little disappointed at relying on ice buckets without a refrigerator, but it's not important.

I stayed here for 4 nights in January 2024. The hotel is new, very clean, well maintained, and (mostly) quiet. (I was in a room next to the elevator and for some reason on one night the elevator kept dinging its arrival...even if it wasn't arriving on my floor). I would definitely consider staying at this hotel again. My only challenge--and this is not the hotel's fault--was getting Uber pickups. The app autocorrects for pickup at the building behind the hotel which isn't a big deal but was annoying initially.

This is a nice e hotel, with a great interior design, and very comfortable spaces. Located in Valley Oriente mall in San Pedro, NL, its a great option if you are visiting Monterrey, as is conveniently located and in a very secure area. There are plenty of dinner options nearby, and the site restaurant and bar are good options as well. The only but i see in the room design is that the water closet is not completely enclosed.

The hotel is very close to the airport in taxi stays in 5 minutes, I arrived at midnight and they served me very well and very quickly. The rooms are quite clean, and the days I hosted were always going to clean the room, you find a flat and hair dryer which is good for those we can need them, The hotel was very comfortable and it was very comfortable.